Reviews
Service department has the worst customer service bee
Service department has the worst customer service bee waiting a month for speakers to come in and supposly there still waiting
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for reaching out. I'd like the opportunity to look into this situation further for you. If you could please contact me directly at your earliest convenience, it would be greatly appreciated. Thanks again, Michael Lopretta - General Manager - (209) 354-2106
Great experience !
Emil was a super agent for me…. And the rest of the gentlemen were real and personable and helpful as well. Very Efficient in my purchase, and I felt comfortable in the whole process.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Friendly, no pressure, professional but down to earth.
Friendly, no pressure, professional but down to earth. Made every effort to make it a timely transaction.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Will not hesitate to recommend
Car was on lot for the price advertised online. Friendly quick attention when I needed it. Great price on trade in. Loan process was timely and relaxed.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We ordered a new Dodge Charger and during the process,
We ordered a new Dodge Charger and during the process, Isaac from Razzari Dodge in Merced, CA kept us up to speed on the build and delivery process. Once our car was on the truck to be delivered the dealer and I communicated often to prepare for the purchasing process which went very smooth! Mark Mendez, the finance Manager was very helpful during the process as well. Isaac and Mark did a fantastic job and when we picked up our car, there was a big red bow on the hood and the tank was full of gas! Thank you Razzari Dodge, Mark and Isaac!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Brett, We appreciate you leaving our team this great review! We know you'll love that you'll love your new Dodge Charger and appreciate you leaving Isaac and Mark this awesome review! Thank you!
An emergency airbag recall should be a priority bu
Had a recall on my truck for airbags emergency repair then they canceled the appointment because the guy was on vacation so I had two more weeks of being with a truck that had emergency airbag recalls then when I brought it in there it took me probably two and a half hours 3 hours just to check it in and then wait for the shuttle now my truck is ready and I'm still waiting for the shuttle I wouldn't come back there if they paid me
- Customer service 1.0
- Buying process 1.0
- Quality of repair 2.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Ken, thank you for taking the time to share your review. We would like the opportunity to apologize to you directly regarding this situation. Our team is always looking to grow and provide our customers with the best service. Please contact me at your earliest convenience. Thanks, Michael Lopretta - General Manager - (209) 354-2106
Jovani was awesome, very happy with my new truck!!
I’ve been looking for a new truck for awhile now and wish I went to Razzari sooner! Jovani was fabulous! He Really took the time to show and explain all the details of the truck and financing options. He was really helpful, professional, and super knowledgeable. I am in love with my new 2022 Jeep Mojave Gladiator! Very happy customer. Will be calling Jovani at Razzari for my future vehicles. Thanks again Jovani!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Emma, we are so pleased to hear that Jovani and the team at Razzari Dodge Chrysler Jeep can take amazing care of you! Thank you so much for your kind words.
I had a bad experience with another dealership so I was
I had a bad experience with another dealership so I was skeptical going to Razzari. Jovani was fabulous! He Really took the time to explain all the details of the truck and financing options. He was really helpful, professional, and super knowledgeable. I am in love with my new 2022 Jeep Mojave Gladiator! Very happy customer. Will be calling Jovani at Razzari for my future vehicles. Thanks again Jovani!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Emma - thank you so much for coming to visit us here at Razzari Dodge Chrysler Jeep! We're happy to hear Jovani took such great care of you and we'll be sure to share these kind comments with him. Enjoy your beautiful new Gladiator and please don't hesitate to reach out if there's anything else we can do for you!
Isaac rocks!!
Isaac made our buying a new Ram a pleasure from ordering to delivery. He sat with me at his computer walking me through all the options I wanted explaining each in detail. Once our truck arrived Isaac took the time to get us acquainted with the many apps and options on our truck. I can’t thank Isaac enough!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We are so happy that our team at Razzari Dodge Chrysler Jeep could do a great job getting you your truck! Isaac is honored.
Isaac made the purchase of our new 2022 Ram 2500 a dream!...
Isaac made the purchase of our new 2022 Ram 2500 a dream! He helped order it on his computer and the price was great! When our truck arrived he took the time to go over all the features included and there’s a lot!!! Isaac continues to keep in touch too! We couldn’t be happier and buying her was the best ever!! Mark & Tammie Wheeler
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your new RAM 2500, Mark & Tammie! We're so glad Isaac had the opportunity to assist you with it and that he worked hard to make sure you were comfortable with all the great new features it has to offer. Enjoy your new truck and please don't hesitate to reach out if there's anything else we can do for you! - The Razzari Dodge Chrysler Jeep Team
Thanks again to Isaac and the folks at Razzari for making the purchase of our new Ram so pleasant!!