Skip to main content

Tom Kelley Buick GMC

(1,011 reviews)
Visit Tom Kelley Buick GMC
Sales hours: 9:00am to 6:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–6:00pm 7:00am–6:00pm
Tuesday 9:00am–6:00pm 7:00am–6:00pm
Wednesday 9:00am–6:00pm 7:00am–6:00pm
Thursday 9:00am–6:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–5:00pm 8:00am–2:00pm
Sunday Closed Closed
2020 consumer dealer award
View 2 awards
2020 consumer dealer award 2019 consumer dealer award

Contact seller

Select a Salesperson (optional)

Contact seller

By clicking here, you authorize Cars.com and its sellers/partners to contact you by text/calls which may include marketing and be by autodialer. Calls may be prerecorded. You also agree to our Privacy Notice. Consent is not required to purchase goods/services.

We value your privacy. Cars.com Privacy Notice

New (855) 617-9651 (855) 617-9651
Used (855) 360-1409 (855) 360-1409
Service (855) 618-1531 (855) 618-1531

Inventory

See all 341 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since June 2021.
Kelley automobile organization began on August 21 1952 with Jim Kelley Motors a Dodge dealership. In Fort Wayne "Kelley" is synonymous with automobile dealerships racing teams airplanes golf courses politics and even benevolent entities.Over the past several years the Tom Kelley dealerships have grown both in size and stature due to their reputations earned in their respective communities. Tom Kelley Buick has been the recipient of Buick's customer service "Best in Class" for many years and in 1997 was chosen as one of only two Buick Flagships in the nation.
Family owned and operated for almost 60 years!

Service center

Phone number (855) 618-1531

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
8:00am–2:00pm
Sunday
Closed

Meet our employees

Reviews

(1,011 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Tom Kelley Buick GMC from DealerRater.

Want to share your experience with this dealership?

Write a review

Have purchased several cars through Dennis Ernest.

Have purchased several cars through Dennis Ernest. He has always been responsive, honest, and professional in every way. I trust him and would always be my first choice with whom I would want to purchase a vehicle.

Have purchased several cars through Dennis Ernest.

Have purchased several cars through Dennis Ernest. He has always been responsive, honest, and professional in every way. I trust him and would always be my first choice with whom I would want to purchase a vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Show full review

Not happy.

Not happy. Had a 8:45 appointment for an oil change and did not get vehicle back until 11:20 for a 30-minute oil change.

Not happy.

Not happy. Had a 8:45 appointment for an oil change and did not get vehicle back until 11:20 for a 30-minute oil change.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Show full review

I had a 3 hour wait for an oil change.

I had a 3 hour wait for an oil change. I had a 9:00 appointment and didn’t get out until noon.

I had a 3 hour wait for an oil change.

I had a 3 hour wait for an oil change. I had a 9:00 appointment and didn’t get out until noon.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Show full review

I had a fantastic experience buying my new car and

I had a fantastic experience buying my new car and trading in my old one! From start to finish, the team made the entire process smooth, transparent, and genuinely enjoyable. They took the time to answer all my questions, made sure I felt comfortable with every step, and offered a fair trade-in value for my previous vehicle. I never felt pressured, just supported?and that's not something you find everywhere when buying a car. I'm absolutely thrilled with my new ride and grateful for the professionalism and kindness of the staff. Highly recommend!

I had a fantastic experience buying my new car and

I had a fantastic experience buying my new car and trading in my old one! From start to finish, the team made the entire process smooth, transparent, and genuinely enjoyable. They took the time to answer all my questions, made sure I felt comfortable with every step, and offered a fair trade-in value for my previous vehicle. I never felt pressured, just supported?and that's not something you find everywhere when buying a car. I'm absolutely thrilled with my new ride and grateful for the professionalism and kindness of the staff. Highly recommend!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Show full review

Brett was great to work with.

Brett was great to work with. He was very knowledgeable and found the exact car we were looking for. He did an outstanding job.

Brett was great to work with.

Brett was great to work with. He was very knowledgeable and found the exact car we were looking for. He did an outstanding job.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Show full review

Dennis is great to work with.

Dennis is great to work with. Super nice guy. He has been our sales guy for a couple vehicles, will definitely be back.

Dennis is great to work with.

Dennis is great to work with. Super nice guy. He has been our sales guy for a couple vehicles, will definitely be back.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Show full review

We had an excellent experience with Tom Kelley BUICK GMC.

We had an excellent experience with Tom Kelley BUICK GMC. Dennis Ernest was a great salesman! He was able to answer EVERY question, and he gave me the best “tour” of my new vehicle! I left the dealership feeling very confident with all aspects of my purchase. Every employee we dealt with was extremely personable and professional. Thank you!

We had an excellent experience with Tom Kelley BUICK GMC.

We had an excellent experience with Tom Kelley BUICK GMC. Dennis Ernest was a great salesman! He was able to answer EVERY question, and he gave me the best “tour” of my new vehicle! I left the dealership feeling very confident with all aspects of my purchase. Every employee we dealt with was extremely personable and professional. Thank you!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Show full review

Outstanding dealership to work with.

Outstanding dealership to work with. Thanks for the people and manager for there outstanding support for my new truck.

Outstanding dealership to work with.

Outstanding dealership to work with. Thanks for the people and manager for there outstanding support for my new truck.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Show full review

I have been a customer at Kelly Buick Fort Wayne for

I have been a customer at Kelly Buick Fort Wayne for years. Always get great service. From sales to finance..it was a great experience. Thank you Kelly staff for taking good care of us. My key 3 staff are Jacob in sales, Josh in finance and Kelly in service. Thanks for always taking care of our needs.

I have been a customer at Kelly Buick Fort Wayne for

I have been a customer at Kelly Buick Fort Wayne for years. Always get great service. From sales to finance..it was a great experience. Thank you Kelly staff for taking good care of us. My key 3 staff are Jacob in sales, Josh in finance and Kelly in service. Thanks for always taking care of our needs.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Show full review

Going through the deal with James Spuller and Dennis

Going through the deal with James Spuller and Dennis Ernest was a very easy and no presser experience, Could not be happier with our purchase of a 2024 Yukon. Great communication, and left no unanswered questions. Thank you very much!!!

Going through the deal with James Spuller and Dennis

Going through the deal with James Spuller and Dennis Ernest was a very easy and no presser experience, Could not be happier with our purchase of a 2024 Yukon. Great communication, and left no unanswered questions. Thank you very much!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Show full review
See all 1011 reviews