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Tom Kelley Buick GMC

(1,455 reviews)
Visit Tom Kelley Buick GMC
Sales hours: 9:00am to 6:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–5:00pm 8:00am–2:00pm
Sunday Closed Closed
2020 consumer dealer award
View 2 awards
2020 consumer dealer award 2019 consumer dealer award

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New (855) 617-9651 (855) 617-9651
Used (855) 360-1409 (855) 360-1409
Service (855) 618-1531 (855) 618-1531

Inventory

See all 317 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since June 2021.
Kelley automobile organization began on August 21 1952 with Jim Kelley Motors a Dodge dealership. In Fort Wayne "Kelley" is synonymous with automobile dealerships racing teams airplanes golf courses politics and even benevolent entities.Over the past several years the Tom Kelley dealerships have grown both in size and stature due to their reputations earned in their respective communities. Tom Kelley Buick has been the recipient of Buick's customer service "Best in Class" for many years and in 1997 was chosen as one of only two Buick Flagships in the nation.
Family owned and operated for almost 60 years!

Service center

Phone number (855) 618-1531

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
8:00am–2:00pm
Sunday
Closed

Meet our employees

Reviews

(1,455 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Tom Kelley Buick GMC from DealerRater.

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Fantastic.

Fantastic. They are very helpful and easy to communicate with. They are responsive and sending videos during the purchase of the product is a nice touch.

Fantastic.

Fantastic. They are very helpful and easy to communicate with. They are responsive and sending videos during the purchase of the product is a nice touch.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
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Our experience with Sales (Payton) was outstanding!

Our experience with Sales (Payton) was outstanding! Professional and experienced. We have purchased two autos with her in the last 6 months.

Our experience with Sales (Payton) was outstanding!

Our experience with Sales (Payton) was outstanding! Professional and experienced. We have purchased two autos with her in the last 6 months.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
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Overall a great experience.

Overall a great experience. I would recommend anyone looking for a GMC EV to check here first.

Overall a great experience.

Overall a great experience. I would recommend anyone looking for a GMC EV to check here first.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Great!

Great! Honest! The whole process was very easy and straight forward. Will buy from tom Kelly again.

Great!

Great! Honest! The whole process was very easy and straight forward. Will buy from tom Kelly again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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Paul was very professional.

Paul was very professional. He was a pleasure to work with. He was very responsive to my requests.

Paul was very professional.

Paul was very professional. He was a pleasure to work with. He was very responsive to my requests.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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Shawn listened to our requirements and was honest about

Shawn listened to our requirements and was honest about the inventory. Shawn also sacrificed another appointment to make sure he personally handled our sale.

Shawn listened to our requirements and was honest about

Shawn listened to our requirements and was honest about the inventory. Shawn also sacrificed another appointment to make sure he personally handled our sale.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
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After unexpectedly getting into an accident and having

After unexpectedly getting into an accident and having the car I loved totaled out, we went straight to Kelley Chevrolet. Craig heard what we were interested in and helped us find it. He even went as far as to meet us at the southwest lot to assist us there. After purchasing a 2019 Buick Envision, we noticed the rear heat was not working. Craig & Vinny (manager) assisted in making it right by getting it diagnosed and fixed on Kelley’s dime. They even put me in a loaner vehicle during the duration of the repair. This is our 3rd vehicle we’ve purchased from Kelley and we have been treated right every time. They will continue to receive our business not only for future vehicle purchases, but also mechanical services, and auto body needs. Plus, they offer free car washes! Thanks again Craig & Vinny!

After unexpectedly getting into an accident and having

After unexpectedly getting into an accident and having the car I loved totaled out, we went straight to Kelley Chevrolet. Craig heard what we were interested in and helped us find it. He even went as far as to meet us at the southwest lot to assist us there. After purchasing a 2019 Buick Envision, we noticed the rear heat was not working. Craig & Vinny (manager) assisted in making it right by getting it diagnosed and fixed on Kelley’s dime. They even put me in a loaner vehicle during the duration of the repair. This is our 3rd vehicle we’ve purchased from Kelley and we have been treated right every time. They will continue to receive our business not only for future vehicle purchases, but also mechanical services, and auto body needs. Plus, they offer free car washes! Thanks again Craig & Vinny!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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It was a really really really really really nice

It was a really really really really really nice experience A really really great salesman

It was a really really really really really nice

It was a really really really really really nice experience A really really great salesman

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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No high pressure sales.

No high pressure sales. I was in and out in under hour with a new vehicle. Also no high pressure warranty sales. I would highly recommend Zane.

No high pressure sales.

No high pressure sales. I was in and out in under hour with a new vehicle. Also no high pressure warranty sales. I would highly recommend Zane.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Knowledgeable, eager to help and accommodating as we

Knowledgeable, eager to help and accommodating as we looked at various models No pressure and everyone we worked with from the GM to sales and finance including Mr Kelly who took time to introduce himself and say thank you were eager to make the experience great. Vehicle pickup was nice and the feature training session was very enjoyable and helpful.

Knowledgeable, eager to help and accommodating as we

Knowledgeable, eager to help and accommodating as we looked at various models No pressure and everyone we worked with from the GM to sales and finance including Mr Kelly who took time to introduce himself and say thank you were eager to make the experience great. Vehicle pickup was nice and the feature training session was very enjoyable and helpful.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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