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Very deceptive representation of “Out the Door” price of vehicle. The “Out the Door” price was emailed to us the previous day. We arranged financing based... on that price. After over two hours in the dealership signing numerous documents, paying the agreed upon “cash” amount and confirming our trade in value. We contacted our credit bureau to approve cutting the check for the balance of the documented “Out the Door “ price for the vehicle only to be told that the real Out the Door” price was several thousand dollars more than was quoted in the email. All parties concerned were aware of the amount our cash down, the trade in value and the amount we agreed to finance to meet the “Out the Door” price we had be quoted. We assume that we were supposed to be humiliated, at the last minute, into paying outright or financing the additional few thousand dollars. We strongly believe that we were deliberately deceived. We terminated the deal immediately. Beware.
SGV, we are sorry to hear about your poor experience at our dealership. We would love to hear more from you on this situation to make sure that this n...ever happens again at our store, and resolve the issue if possible. Please reach out to our Sales and Finance Director Donald Brown at email@example.com
Great. The process for looking and deciding was fantastic. No pressure and my dealer, TJ ensured I had all the information to make a decision.
Keith, thanks for taking the time to review our dealership. We appreciate your 5-star review!
My Dealer for many years. Purchased 4 cars here. Was in for State Inspection
Thank you for the 5-star reviews, Nuckols!
helpful man put air in car. Service dept to busy to answer questions was short of staff people and unable to answer my questions I had on oil changes
Thank you, Russell! We appreciate your business!
Had my oil changed and in and out great dealer exceptional people. Everything GREAT
Thank you, Sadler! Our customers are #1 in our book! (:
The customer service was awesome. The manager went above and behind to get my truck fixed and running.
Thank you Corrine! We appreciate your review and for choosing Haley Buick GMC!
I have always had excellent experiences at Haley?s Buick/GMC on Midlothian Turnpike in Richmond, VA since I purchased my 2014 Buick Encore there. The purchasing... process was painless and straight forward. I got a very good deal on a new 2014 Buick Encore purchased in February of 2015. Bruce Harris was my sales person and he always treated me with respect and honesty, plus he has been very attentive since the initial sale. With subsequent visits to the dealership, whether for routine maintenance or repairs, I have always been very pleased. I am always in and out of there much earlier than their estimated time and everyone is respectful and polite. The waiting area is comfortable and clean, plus they keep the coffee hot and plentiful! I will ALWAYS shop at Haley?s Midlothian, hands down!
Great response to my concerns. Great service also.
Please commend Tom, my usual point of contact assigned to taking care of me when I come to Haley! He is amazing, kind, EXTREMELY HARD WORKING and will... go out of his way to help! There are so many times when I notice that he never gets to his lunch. His customer service ethic is A !! We need more "Toms" in the world!! Please treat him to a nice lunch or dinner out or anything to brighten HIS day!!
Alex Jackson in the service department was outstanding in customer service and satisfaction. Due to his good job I would recommend the Haley Buick-GMC... service department to all of my friends. .