Haley Buick GMC - Midlothian

4.6 out of 5 4.6

Reviews

4.6 out of 5 4.6
19 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 1.0 out of 5
    August 8, 2020

    Very deceptive representation of “Out the Door” price of vehicle. The “Out the Door” price was emailed to us the previous day. We arranged financing based... on that price. After over two hours in the dealership signing numerous documents, paying the agreed upon “cash” amount and confirming our trade in value. We contacted our credit bureau to approve cutting the check for the balance of the documented “Out the Door “ price for the vehicle only to be told that the real Out the Door” price was several thousand dollars more than was quoted in the email. All parties concerned were aware of the amount our cash down, the trade in value and the amount we agreed to finance to meet the “Out the Door” price we had be quoted. We assume that we were supposed to be humiliated, at the last minute, into paying outright or financing the additional few thousand dollars. We strongly believe that we were deliberately deceived. We terminated the deal immediately. Beware.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    SGV, we are sorry to hear about your poor experience at our dealership. We would love to hear more from you on this situation to make sure that this n...ever happens again at our store, and resolve the issue if possible. Please reach out to our Sales and Finance Director Donald Brown at db@haleyauto.com

  • 5.0 out of 5
    May 4, 2020

    Great. The process for looking and deciding was fantastic. No pressure and my dealer, TJ ensured I had all the information to make a decision.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Keith, thanks for taking the time to review our dealership. We appreciate your 5-star review!

  • 5.0 out of 5
    January 22, 2020

    My Dealer for many years. Purchased 4 cars here. Was in for State Inspection

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the 5-star reviews, Nuckols!

  • 4.0 out of 5
    November 9, 2019

    helpful man put air in car. Service dept to busy to answer questions was short of staff people and unable to answer my questions I had on oil changes

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you, Russell! We appreciate your business!

  • 5.0 out of 5
    July 9, 2019

    Had my oil changed and in and out great dealer exceptional people. Everything GREAT

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you, Sadler! Our customers are #1 in our book! (:

  • 5.0 out of 5
    July 8, 2019

    The customer service was awesome. The manager went above and behind to get my truck fixed and running.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you Corrine! We appreciate your review and for choosing Haley Buick GMC!

  • 5.0 out of 5
    May 10, 2019

    I have always had excellent experiences at Haley?s Buick/GMC on Midlothian Turnpike in Richmond, VA since I purchased my 2014 Buick Encore there. The purchasing... process was painless and straight forward. I got a very good deal on a new 2014 Buick Encore purchased in February of 2015. Bruce Harris was my sales person and he always treated me with respect and honesty, plus he has been very attentive since the initial sale. With subsequent visits to the dealership, whether for routine maintenance or repairs, I have always been very pleased. I am always in and out of there much earlier than their estimated time and everyone is respectful and polite. The waiting area is comfortable and clean, plus they keep the coffee hot and plentiful! I will ALWAYS shop at Haley?s Midlothian, hands down!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    April 26, 2019

    Great response to my concerns. Great service also.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    April 10, 2019

    Please commend Tom, my usual point of contact assigned to taking care of me when I come to Haley! He is amazing, kind, EXTREMELY HARD WORKING and will... go out of his way to help! There are so many times when I notice that he never gets to his lunch. His customer service ethic is A !! We need more "Toms" in the world!! Please treat him to a nice lunch or dinner out or anything to brighten HIS day!!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    March 23, 2019

    Alex Jackson in the service department was outstanding in customer service and satisfaction. Due to his good job I would recommend the Haley Buick-GMC... service department to all of my friends. .

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
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