Reviews
Write a reviewHad my 2013 Jeep Grand Cherokee serviced recently and...
Had my 2013 Jeep Grand Cherokee serviced recently and Tracy provided such excellent service that I am making this dealership my vehicle home. She was very professional and kind. Have visited 3 other dealership and was not impressed. Tracy gets all the koodos!!!!!!
Thank you for the positive feedback! We are delighted to know that you had a good experience with our Service Department at Whitten Brothers of Richmond Jeep Chrysler Dodge Ram and to know that we were able to help you with your 2013 Jeep Grand Cherokee. If you need anything else please let us know!
Everyone from the GM Ray, to the Sales Manager, Ron, my...
Everyone from the GM Ray, to the Sales Manager, Ron, my salesman, Melvin, and my finance person, Jay, was 100% personable, professional, and helpful in assisting me in purchasing my first Mazda. The Mazda company has overtaken Toyota as the most reliable car company, and the vehicle I purchased, the Mazda CX-5, is rated number one in reliability and safety and overall best compact SUV by Consumer Reports, so they did not really need to sell me on the product. Their price was significantly lower than the other Mazda dealership in Richmond. They also offered a trade-in offer above Kelly Blue Book for my previous vehicle so I was able to get into a brand new vehicle with a low monthly payment. I am looking forward to purchasing cars with them again in the future. I was a loyal Toyota driver, but I am so impressed with the amenities that come in the basic package of the Mazda that did not come with Toyota. The gas mileage on this vehicle is also outstanding. It was hassle-free, and I was in and out, driving my new car away in less than two hours' time. Highly recommend!
Bruce and Hope were both very helpful with our purchase...
Bruce and Hope were both very helpful with our purchase of our 2016 Jeep Cherokee. They went above and beyond to make sure we were satisfied in every aspect!
Pre-owned Silverados
The salesman Josh was most helpful and showed us everything they had. I thought their prices were reasonable and they had some very low mileage 2019s. We later decided we needed to change what we were looking for from extended cabs to crew cabs so we did not end up buying from Whitten but were impressed with their salesman who was laid back, very informative and not high pressure.
With Ryan's warm welcome video, Willie's friendly sales...
With Ryan's warm welcome video, Willie's friendly sales and Hope's extensive walk-through as we finalized the purchase, I'm now a customer for LIFE! I had the BEST experience. I had a to buy a car quickly - the Whitten Brothers team not only made it possible and economical but also a really pleasant experience that made me honestly feel as if I were a longtime friend. Hope was so patient and empathetic as we walked through the final stages of finances. They even put on my tags and changed out my key fob batteries to ensure I was all set. They really converted what could have been a stressful experience into a such an easy one.
It was a pleasure dealing with Evan. Initially, the price...
It was a pleasure dealing with Evan. Initially, the price was a bit high but he kept in touch as he tried to work a deal to get me into my budget.
Beware service manager is awful was told they couldn't...
Beware service manager is awful was told they couldn't fix my 2019 ram truck at this time there was a software issue that was being worked on. This was late September Said i needed to call Chrysler get case number. I left to many messages to count for Jason (SERVICE MANAGER) to call never did until i spoke to Zach the owner. then he called that day and said he would call every week never has called. Got attorney he said even thought they told me it couldn't be fixed at this time I needed to take to another dealer for lemon law to apply. Well guess what after 2 months of believing them. I took it to Pearson Ram they fixed it right away.
No issues. Truck was ready for me to pick up. Paperwork...
No issues. Truck was ready for me to pick up. Paperwork went smooth. Howard and Jon got me going in reasonable time frame. Recommended to anyone who wants to get a car. Have to go back for undercoating but don't anticipate any issues.
Abdul helped me reach my goal of truck ownership! He was...
Abdul helped me reach my goal of truck ownership! He was so friendly and helpful. I did not feel pressured or anything. Very happy with him!
My family has been doing business with Whitten for years...
My family has been doing business with Whitten for years and its always been a great experience. Bruce BBQ Anderson was awesome to deal with very personable and worked with me to get me in my new car.