Whitten Brothers of Richmond

Contact seller

Select a Salesperson (optional)

Contact seller

By clicking here, you authorize Cars.com and its sellers/partners to contact you by text/calls which may include marketing and be by autodialer. Calls may be prerecorded. You also agree to our Privacy Notice. Consent is not required to purchase goods/services.

We value your privacy. Cars.com Privacy Notice

3.9
(842 reviews)
Visit Whitten Brothers of Richmond
Sales hours: 9:00am to 8:00pm
Service hours: 9:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 9:00am–6:00pm
Tuesday 9:00am–8:00pm 9:00am–6:00pm
Wednesday 9:00am–8:00pm 9:00am–6:00pm
Thursday 9:00am–8:00pm 9:00am–6:00pm
Friday 9:00am–8:00pm 9:00am–6:00pm
Saturday 9:00am–6:00pm Closed
Sunday Closed Closed
New (877) 280-0203 (877) 280-0203
Used (866) 966-0854 (866) 966-0854
Service (877) 501-3980 (877) 501-3980

Inventory

See all 326 vehicles from this dealership.

Special offers

See all special offers

About our dealership

This seller has been on Cars.com since September 2014.
Your time is valuable. We want to help you keep control of it. By taking advantage of our Express Checkout & Home Delivery you can shave serious time off the purchasing process. If at any point you would like assistance or have a question please reach out. We are here to help. Simply follow the steps below:

1. Select a Vehicle
2. Select Payment Options
3. Value Your Trade
4. Research & Select Recommended Protection Plans
5. Choose Pickup or Delivery

Our goal is to provide assistance from anywhere.
Best Deals Are Written By Whitten

Service center

Phone number (877) 501-3980

Service hours

Monday
9:00am–6:00pm
Tuesday
9:00am–6:00pm
Wednesday
9:00am–6:00pm
Thursday
9:00am–6:00pm
Friday
9:00am–6:00pm
Saturday
Closed
Sunday
Closed

Meet our employees

View all 29 employees View less employees

Reviews

3.9
(842 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Whitten Brothers of Richmond from DealerRater.

Want to share your experience with this dealership?

Write a review
5.0

We are from New York driving an RV towing a Jeep

We are from New York driving an RV towing a Jeep Cherokee. Our travels took us to Richmond, VA. The day after arrival our Jeep developed problems that couldn’t be totally fixed with a battery jump. A gentlemen at our campground recommended the Whitten Brothers Jeep/Chrysler Dealership. Excellent advice as it turned out! We called immediately and the live voice of Ash answered the phone. She recommended coming right in and someone would look at it. We couldn’t be happier with the service and attention we received from Tracy and Brent in the Maintenance Department. As busy as they were they were able to work us in with the possibility of having to leave it for a couple of days. That’s when Margaret stepped in from the Sales Department to help us in case we needed a rental car. As it turned out Brent discovered the problem and it was fixed and we were able to be on our way! We sincerely appreciate the efficiency, friendliness and support we received from all the personnel we encountered at Whitten Brothers. How fortunate your area is to have such an amazing business in the Richmond area. Many many thanks to Whitten Brothers…..YOU ROCK!!!

5.0

We are from New York driving an RV towing a Jeep

We are from New York driving an RV towing a Jeep Cherokee. Our travels took us to Richmond, VA. The day after arrival our Jeep developed problems that couldn’t be totally fixed with a battery jump. A gentlemen at our campground recommended the Whitten Brothers Jeep/Chrysler Dealership. Excellent advice as it turned out! We called immediately and the live voice of Ash answered the phone. She recommended coming right in and someone would look at it. We couldn’t be happier with the service and attention we received from Tracy and Brent in the Maintenance Department. As busy as they were they were able to work us in with the possibility of having to leave it for a couple of days. That’s when Margaret stepped in from the Sales Department to help us in case we needed a rental car. As it turned out Brent discovered the problem and it was fixed and we were able to be on our way! We sincerely appreciate the efficiency, friendliness and support we received from all the personnel we encountered at Whitten Brothers. How fortunate your area is to have such an amazing business in the Richmond area. Many many thanks to Whitten Brothers…..YOU ROCK!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We were thrilled to receive your heartfelt message and are delighted to hear about your positive experience at Whitten Brothers of Richmond. Your kind words mean the world to us, and we truly appreciate you taking the time to share your story. It's wonderful to know that Ash was quick to respond and that Tracy and Brent in the Maintenance Department provided you with exceptional service and attention, even during their busy schedule. Margaret's willingness to assist with a rental car option demonstrates our commitment to ensuring our customers have a smooth and hassle-free experience. We take great pride in our team's efficiency, friendliness, and dedication to customer satisfaction, and it's fantastic to hear that you felt well-supported throughout your visit. Once again, thank you for choosing Whitten Brothers for your Jeep's maintenance needs, and for your kind words. We hope you had a safe and enjoyable continuation of your journey, and please don't hesitate to reach out if you ever require assistance in the future. Safe travels and warm regards!

Show full review
1.0

Terrible service

Had a bumper to be repaired knew it was going g to take a minute for service, husband got estimates and decided the Whitten would be the choice they quoted October as when they would get around to do the repair so we waited then got a call last week to bring the Jeep in time a out 2-3 days. Part "had " been paid for. Day 3 hubs calls at 10am he is told they will call back , he calls again no one is there sorry but the part isn't in....Then we get a call well the part will be here next Friday and he was gonna call but....Husband inquires what I paid for the part in the spring and was assured that it was ready when we were told to drop off the car...We picked it up this morning

1.0

Terrible service

Had a bumper to be repaired knew it was going g to take a minute for service, husband got estimates and decided the Whitten would be the choice they quoted October as when they would get around to do the repair so we waited then got a call last week to bring the Jeep in time a out 2-3 days. Part "had " been paid for. Day 3 hubs calls at 10am he is told they will call back , he calls again no one is there sorry but the part isn't in....Then we get a call well the part will be here next Friday and he was gonna call but....Husband inquires what I paid for the part in the spring and was assured that it was ready when we were told to drop off the car...We picked it up this morning

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 4.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Show full review
1.0

Had a recall last month they took care of one without

Had a recall last month they took care of one without ordering part. Returned for wiper relay to be put on. I have sat here since 1:00 it is now 4:45. This appt was made last month.SMH NoW they are telling relay recall doesn't work. Wipers were working fine before bringing it in. Don't bring your recall responses here.

1.0

Had a recall last month they took care of one without

Had a recall last month they took care of one without ordering part. Returned for wiper relay to be put on. I have sat here since 1:00 it is now 4:45. This appt was made last month.SMH NoW they are telling relay recall doesn't work. Wipers were working fine before bringing it in. Don't bring your recall responses here.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Ms. Rivers, we're sorry that the wait you experienced was frustrating. Your service advisor Keith advised you that the appointment was scheduled as a drop-off appointment but you elected to ask to wait. Keith advised he would try to get it done as soon as he could, but that still wouldn't be quick like an oil change. When your vehicle left, the wipers were working. If your experience contradicts the reality that the wipers are working currently, please call and ask for Jason Vaughan the Service Director as he would like to remedy the issue. We will coach our service advisors to make certain they strongly urge customers not to wait when they realize it will be a multiple hour visit to avoid such frustrations in the future. Our apologies that you felt your time wasn't valued.

Consumer response

When i made the appt i said i would wait. When he told me it was documented i was dropping it off i told him that was not what was said. He came to tell me at 445 he could not get wipers to work and i would have to leave my car..i said no i will bring it back because it was working initially. He came back out and said they got it to work. I just know from now on not to being it here. Everyone should not have to drop car off. I tried to make morning appt but August would be the only time.

Show full review
1.0

This dealership is the perfect example of a bait and

This dealership is the perfect example of a bait and switch and waste of my time! I was given a written offer for my car, obviously pending a visual inspection, when I got to the dealership the Manager was RUDE, Laughed at me about the quote and said we'll see how much you get for that car. They REFUSED, FLAT OUT REFUSED to honor their written price! They offered me more than $7000 less and the car was 100% as advertised and in mint condition less than 2 years old with only 7000 miles. When I tried to negotiate, he told me if you have other offers, then go there! So much for SERVICE. Buyer beware if you have an offer from cars.com as this dealership, said they don't know anything and the are wrong on the price - then how about tell me that when I asked via phone if it was a valid price.

1.0

This dealership is the perfect example of a bait and

This dealership is the perfect example of a bait and switch and waste of my time! I was given a written offer for my car, obviously pending a visual inspection, when I got to the dealership the Manager was RUDE, Laughed at me about the quote and said we'll see how much you get for that car. They REFUSED, FLAT OUT REFUSED to honor their written price! They offered me more than $7000 less and the car was 100% as advertised and in mint condition less than 2 years old with only 7000 miles. When I tried to negotiate, he told me if you have other offers, then go there! So much for SERVICE. Buyer beware if you have an offer from cars.com as this dealership, said they don't know anything and the are wrong on the price - then how about tell me that when I asked via phone if it was a valid price.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Show full review
1.0

Bait and switch dealer!

Dealer refused to honor prices listed online. Saw the price, called dealer and was informed that the price was only accurate if I used financing from the dealer. That would have been fine except they couldn’t match the rate my bank had provided. Pretty shady to advertise a price and then not honor it. Too many dealers out there to play silly games like this.

1.0

Bait and switch dealer!

Dealer refused to honor prices listed online. Saw the price, called dealer and was informed that the price was only accurate if I used financing from the dealer. That would have been fine except they couldn’t match the rate my bank had provided. Pretty shady to advertise a price and then not honor it. Too many dealers out there to play silly games like this.

Rating breakdown (out of 5):
  • Customer service
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Dealer response

We are sorry to hear about your experience and appreciate you letting us know. Our goal is always to provide an excellent customer service experience and we take pride in serving the Richmond community for over 100 years. We're disappointed to hear the finance coupon was not explained correctly and we would love to speak with you further. Feel free to reach out to our General Sales Manager, Ray Yarbrough at 804-378-0707 or via email at rayy@whittenbrothers.com.

Show full review
5.0

Everything went smoothly.

Everything went smoothly. They have of added a market like adjustment- by adding a window anti-theft etching. But it’s a insurance reduction. Only issue I have is a mismatch between my loan approval and what I received.

5.0

Everything went smoothly.

Everything went smoothly. They have of added a market like adjustment- by adding a window anti-theft etching. But it’s a insurance reduction. Only issue I have is a mismatch between my loan approval and what I received.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Jeff: I'm sorry to hear about the confusion regarding your approval. I'd love the opportunity to discuss this with you. Please feel free to contact me via email at rayy@whittenbrothers.com or via my cell phone at 804-426-9504. Best Regards, Ray Yarbrough

Show full review
5.0

Willie Stewart was fantastic to my wife and I.

Willie Stewart was fantastic to my wife and I. We purchased a 2022 Jeep Grand Cherokee on 8/1/2022. He and Hope Gillespie took very good care of us. No pressure sales. Polite and professional. As a matter of fact - they were so good I came back one week later on 8/8/2022 and bought a 2022 Jeep Gladiator. Very happy with Whitten Brothers. Jim and Dawn Kocot

5.0

Willie Stewart was fantastic to my wife and I.

Willie Stewart was fantastic to my wife and I. We purchased a 2022 Jeep Grand Cherokee on 8/1/2022. He and Hope Gillespie took very good care of us. No pressure sales. Polite and professional. As a matter of fact - they were so good I came back one week later on 8/8/2022 and bought a 2022 Jeep Gladiator. Very happy with Whitten Brothers. Jim and Dawn Kocot

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for leaving us such a wonderful review & we greatly appreciate your business. We are thrilled that you loved your experience; Willie & Hope will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.

Show full review
5.0

My salesmen was awesome,.

My salesmen was awesome,. Very nice he knew a lot about the vehicle and was willing to answer any questions I had

5.0

My salesmen was awesome,.

My salesmen was awesome,. Very nice he knew a lot about the vehicle and was willing to answer any questions I had

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks for the great review and glad to hear all your questions were answered!

Show full review
1.0

Very poor service.

Very poor service. I was ignored for 25 minutes leaning on my cane while the Service department ignored me and continued to take care of everyone that arrived after me. I'll never go there again. Horrible service!

1.0

Very poor service.

Very poor service. I was ignored for 25 minutes leaning on my cane while the Service department ignored me and continued to take care of everyone that arrived after me. I'll never go there again. Horrible service!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Show full review
5.0

2017 RAM 2500 Tradesman - 6.7 CumminsThe staff worked...

2017 RAM 2500 Tradesman - 6.7 Cummins The staff worked with me to get the parts i needed and install them quickly and professionally fix my issue. Jason, the service manager, was excellent to work with and made sure everything was done to plan and kept me in the loop. Will be returning here for regular service in the future.

5.0

2017 RAM 2500 Tradesman - 6.7 CumminsThe staff worked...

2017 RAM 2500 Tradesman - 6.7 Cummins The staff worked with me to get the parts i needed and install them quickly and professionally fix my issue. Jason, the service manager, was excellent to work with and made sure everything was done to plan and kept me in the loop. Will be returning here for regular service in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks for the great review and glad to hear we could get your 2500 back up and going for you! We look forward to working with you again in the future.

Show full review
See all 842 reviews