Whitten Brothers of Richmond

We are from New York driving an RV towing a Jeep Cherokee. Our travels took us to Richmond, VA. The day after arrival our Jeep developed problems that couldn’t be totally fixed with a battery jump. A gentlemen at our campground recommended the Whitten Brothers Jeep/Chrysler Dealership. Excellent advice as it turned out! We called immediately and the live voice of Ash answered the phone. She recommended coming right in and someone would look at it. We couldn’t be happier with the service and attention we received from Tracy and Brent in the Maintenance Department. As busy as they were they were able to work us in with the possibility of having to leave it for a couple of days. That’s when Margaret stepped in from the Sales Department to help us in case we needed a rental car. As it turned out Brent discovered the problem and it was fixed and we were able to be on our way! We sincerely appreciate the efficiency, friendliness and support we received from all the personnel we encountered at Whitten Brothers. How fortunate your area is to have such an amazing business in the Richmond area. Many many thanks to Whitten Brothers…..YOU ROCK!!!

Had a bumper to be repaired knew it was going g to take a minute for service, husband got estimates and decided the Whitten would be the choice they quoted October as when they would get around to do the repair so we waited then got a call last week to bring the Jeep in time a out 2-3 days. Part "had " been paid for. Day 3 hubs calls at 10am he is told they will call back , he calls again no one is there sorry but the part isn't in....Then we get a call well the part will be here next Friday and he was gonna call but....Husband inquires what I paid for the part in the spring and was assured that it was ready when we were told to drop off the car...We picked it up this morning

Had a recall last month they took care of one without ordering part. Returned for wiper relay to be put on. I have sat here since 1:00 it is now 4:45. This appt was made last month.SMH NoW they are telling relay recall doesn't work. Wipers were working fine before bringing it in. Don't bring your recall responses here.

This dealership is the perfect example of a bait and switch and waste of my time! I was given a written offer for my car, obviously pending a visual inspection, when I got to the dealership the Manager was RUDE, Laughed at me about the quote and said we'll see how much you get for that car. They REFUSED, FLAT OUT REFUSED to honor their written price! They offered me more than $7000 less and the car was 100% as advertised and in mint condition less than 2 years old with only 7000 miles. When I tried to negotiate, he told me if you have other offers, then go there! So much for SERVICE. Buyer beware if you have an offer from cars.com as this dealership, said they don't know anything and the are wrong on the price - then how about tell me that when I asked via phone if it was a valid price.

Dealer refused to honor prices listed online. Saw the price, called dealer and was informed that the price was only accurate if I used financing from the dealer. That would have been fine except they couldn’t match the rate my bank had provided. Pretty shady to advertise a price and then not honor it. Too many dealers out there to play silly games like this.

Everything went smoothly. They have of added a market like adjustment- by adding a window anti-theft etching. But it’s a insurance reduction. Only issue I have is a mismatch between my loan approval and what I received.

Willie Stewart was fantastic to my wife and I. We purchased a 2022 Jeep Grand Cherokee on 8/1/2022. He and Hope Gillespie took very good care of us. No pressure sales. Polite and professional. As a matter of fact - they were so good I came back one week later on 8/8/2022 and bought a 2022 Jeep Gladiator. Very happy with Whitten Brothers. Jim and Dawn Kocot

My salesmen was awesome,. Very nice he knew a lot about the vehicle and was willing to answer any questions I had

Very poor service. I was ignored for 25 minutes leaning on my cane while the Service department ignored me and continued to take care of everyone that arrived after me. I'll never go there again. Horrible service!

2017 RAM 2500 Tradesman - 6.7 Cummins The staff worked with me to get the parts i needed and install them quickly and professionally fix my issue. Jason, the service manager, was excellent to work with and made sure everything was done to plan and kept me in the loop. Will be returning here for regular service in the future.