Rick Hendrick Chevrolet Buick GMC

4.5 out of 5 4.5

Reviews

4.5 out of 5 4.5
153 lifetime reviews.

Read reviews that mention:

  • 5.0 out of 5
    January 5, 2021

    Location has a great variety of vehicles. They get an A For Salesmanship and Service!!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Mr. Johnson, we strive for 100 percent satisfaction, and it is great to see you had such a positive experience at Rick Hendrick Chevrolet Buick GMC.

  • 1.0 out of 5
    January 4, 2021

    This was the worst experience I?ve ever had in my entire life, when it comes to buying vehicle. I waited 13 months and I made sure that salesman checked... to make sure it was ordered correctly and he said it was and that he checked. It came in wrong. I?m so disgusted right now with what went on after spending $90,000 with this dealership. It feels like, they know they made the sale and they could care less about what happens after it. I purchased a truck in June from a Fredericksburg dealership, I heard from the salesman three days after I purchased it and twice since then. Have not heard anything from this dealership.

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    3.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Mr. Liniado, We always want our customer's experiences with us to be the best, and would like to discuss this with you further. At your convenience, ...please contact Teresa Fein at 804-364-4500. Thank you for your time and we look forward to hearing from you soon.

  • August 3, 2015

    I purchased the 2015 Chevrolet Malibu 2 LT, loaded. I am completely satisfied with the service at Hendrick's Chevrolet, Buick, GMC dealership. I am completely... satisfied with the staff assisting me with the purchase and the staff I met on my tour of the showroom, offices, and lounge. I am the happiest person I know right now. I look forward to the relationship with the Hendrick Company as they will take care of me for the next 5-6 years.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    December 11, 2020

    Nov 24th called Stanley due to the need of new tires for my wife's car. Due up coming surgery I was not available to take the car to the dealership and... my wife needed to be with me for my surgery and when I came home. Stanley made arrangements to pick our car up to mount the tires the Tuesday after my surgery . they picked the car up Tuesday morning and returned it Wednesday morning . When they returned the car Lee left it running to be able to as me if I would like for him to park the car in the garage and take the used tires out of the back. This was an unexpected gesture that was made due to being incapacitated by my surgery. Several employees were involved to bring this together and I must say I was most impressed That Lee had offered to take the used tires out of the car for me. No one is perfect but Hendricks is there when it counts.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    Not Applicable
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Bill, thanks for the great feedback! It?s customers like you that make our work a true pleasure! Thank you for your continued support and for choosing... us for your vehicle service needs!

  • 5.0 out of 5
    December 5, 2020

    I love coming to hendricks, I always get treated like family.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Ms. Spencer, we always enjoy seeing you and thank you for your continued support in choosing us for your vehicle service needs!

  • 5.0 out of 5
    November 23, 2020

    Love coming to this location and Josie is amazing. she helped me out with my service for my Denali and I couldn?t be more pleased.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Milton Howze, we're so glad that we were able to go above and beyond your expectations! And we agree, Josie is amazing!

  • 5.0 out of 5
    November 18, 2020

    Great service provided. Quick turnaround. Stanley McKy is my service agent and is outstanding.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Warren, we agree, Stanley does great work! Thank you for the feedback and for choosing our Service Department for your vehicle service needs.

  • 5.0 out of 5
    October 14, 2020

    Very easy to deal with. Jorge Triana stayed over an hour after hours to help with everything, really appreciate everything

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We appreciate you Charles! Thank you so much. Let us know if you need anything.

  • 5.0 out of 5
    October 11, 2020

    My experience for purchasing the truck I was looking for was great at Hendricks. My salesman was Donell Scott. He had exactly what I was looking for. They... also worked out my payments better than I was expecting. I highly recommend them if you’re looking for a vehicle.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Jane, we are so glad that you enjoyed working with Donell Scott. Welcome to the Hendrick Family of Drivers! If you have any questions related to your ...vehicle, please reach out to us and thank you for choosing us for your purchase!

  • 5.0 out of 5
    September 23, 2020

    Excellent service and attention to detail. They took care of my business very well.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Mr. Pushie, thank you; we appreciate your feedback! Please contact your service advisor if you have any questions and we thank you for choosing us for... your service needs!

View More Reviews