Reviews
Great experience
I found a Ram Pro Master online and called in to set up a time to check it out. When I arrived I was greeted by Ray Waters. The van I wanted was sold while I was at home contemplating my decision. He found me another one and got it to the lot the next day for me to check it out. Everything was good ..so I bought. Thanks Ray
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Used car purchase
Purchased a vehicle from Riley at the Ashland dealership- the transaction went very smooth. There were was a minor issue with the vehicle which he made sure it was going to be taken care of and it was. He was very helpful and accommodating.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Easy online purchase
I was in the market for a Pacifica Hybrid, seeking out the best deal possible, and looking at dealerships all over Virginia. Nick Ellis was incredibly transparent and easy to work with. We negotiated a great deal without ever meeting in person. Everything was done by phone and email, Nick coordinated with me to pick up my car when I was in town on business, and it all went down with no surprises or bait and switch. Just a quick, painless purchase.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Very helpful, friendly and knowledgeable.
Nick in sales and Charlie in finance were great. Both were very friendly, knowledgeable and helpful. We purchased a 2019 RAM 1500 and Nick did a great job explaining the features and how to use them. I would not hesitate to purchase another vehicle at Whitten Bros.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks Cathy!
Cathy did a great job. She is honest, nice and very knowledgeable about the cars she sells. I would highly recommend calling her if you are looking for a vehicle. Thank you Cathy and WB.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great Experience!
They have lived up to their promise which was to deliver a simple, honest, and hassle free vehicle purchase experience! I got a great deal on a new 2019 Dodge Ram. I appreciate everything Nick has done for me during the process!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great car buying experience
We had been looking for a minivan for several months and finally found what we wanted at Whitten Brothers of Ashland. Jessica McLane did a fantastic job from the beginning. Since we're from out of town, it was especially important to us that we weren't surprised by anything when we finally traveled to the dealership to look at the car and make the purchase. Jessica was very helpful leading up to our visit by communicating frequently and transparently, and was a great help guiding us through the buying process. She wasn't pushy at all and was able to answer all of our questions. She went above and beyond by helping entertain our two young children who were out well past their bedtime! The business staff was also top notch in helping my family navigate a complicated registration situation. The whole staff stayed well past closing to make sure the deal got done. I highly recommend Whitten Brothers of Ashland for a personal small town feel so rarely experienced today.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Whitten Brothers did a great job!
Been looking for a truck for over a year now and just couldn’t find one I wanted to pull the trigger on. I went in to WB about 2 months ago and spoke to Nick Ellis. It was a pretty short conversation bc I had my son in the car, but he did a great job listening to what I wanted and my needs. He stayed in touch with me for the last 2 months over email sending me some trucks I might be interested in. I. Am in earlier this week to test drive one he had transferred for me. Loved the truck! I did a little more research and ended up finding a few more on the lot that fit my needs a little better. End of the story, I love the 2017 Ram I purchased and Nick did a great job with me throughout the process. Only reason I didn’t give 5 stars is because the transaction took longer than it should have. They also need a dedicated kids section. Not everyone has a sitter at the drop of a hat.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Easiest and enjoyable car buying experience
Buying a vehicle from Whitten brothers of Ashland was great. The sales associate Nick was very kind and professional. He got straight to the point about what we wanted, and presented us with every detail about the Jeep Compass and it’s accessories. He was very helpful on the test drive informing me about all the functions of the vehicle itself. Even the guys who helped discuss financing the vehicle were super helpful and thorough.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Riley McCullen exceeded our expecations
From my initial visit to the dealership, Riley McCullen exceeded my expectations and displayed an impressive work ethic, leading to our decision to purchase a new vehicle at Whitten Brothers of Ashland. Riley greeted me enthusiastically, listened attentively, and gave me vehicle information on the car that my husband and I were interested in purchasing. Every question of ours was answered professionally, every email or phone call was replied to promptly. Riley had the vehicles we were considering ready to view and test drive when promised. He was able to answer every inquiry about the cars' specifications and equipment options. Riley worked diligently but politely to gain our trust for such an important financial decision. I commend his hard work and tireless attitude. Thank you to Riley and the staff at Whitten Brothers.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car