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Expressway Mitsubishi

(67 reviews)
2024 state dealer award
View 8 awards
2024 state dealer award 2023 state dealer award 2021 state dealer award 2020 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award

Reviews

(67 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Expressway Mitsubishi from DealerRater.

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Used Honda Accord 2007

Bought a used Honda Accord 2007. The online advertisement stated the car was a Honda Accord EX but when I signed the final papers they referred to the car as an LX, which has less extras than the EX.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Bought a van

I found this van online. Shortly after expressing interest in the van, someone from the dealership called to ask if I would like to set up an appointment for a test drive. I did so and shortly thereafter, Sean, our sales associate, called to confirm the appointment. We drove 100 miles to see the van. There was a bit of a mix up at first because the dealership pulled the wrong van. Once that was corrected, we test drove and bought the van that same day. Sean was professional, friendly, and helpful. Everyone at the dealership made the time there go very smoothly. We are very pleased with our purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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very satisfied

After some small confusion about the actual location of the vehicle I purchased, I was able to enjoy the purchasing experience at Expressway. Nick at Expressway Dodge in Evansville went above and beyond to help answer questions and begin the purchasing process. Glenn at Expressway Jeep in Mt. Vernon provided a hassle free test drive and buying experience. I am very pleased with my vehicle. It was worth the two-hour drive to buy my Durango from Expressway. I will be a return customer. Thank you all!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Best Buying Experience of My Life

My wife and I drove from Tennessee to Evansville, IN to look at and purchase a 2009 Mustang convertible we had seen on your website. We were treated very respectfully from the time we arrived until the time we left with the auto. They worked with us to keep us within our budget and I am very pleased with our purchase. As you can see I rated them excellent in all categories applicable. I would recommend this dealership to anyone searching for a new or used vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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2 vehicles, poor service

We have bought two vehicles from the Expressway Group...one in Mt. Vernon, one in Evansville off the Lloyd. Our first purchase was a nightmare the whole way. Within one month of purchasing the vehicle, it was in the shop 3 times. We finally ended up trading the vehicle back to the Mt. Vernon location and upgraded to a better vehicle. At closing of the sale we were told that we would get tires and brakes at cost. When I went to redeem this "offer", I was informed to go to our local Raben Tire to look at tires and get cost estimates. Raben gave me a better deal than the dealership was going to give me. I ended up having to buy my own tires and put on my own brakes with the second vehicle. I tried contacting our sales person Justin and even management at the Mt. Vernon location with no response...needless to say I won't be using them again.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process 3.0
  • Quality of repair
  • Overall facilities 2.0
  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hello Disappointed, Sorry, you did not have a good experience at the Mt. Vernon location. The is the Evansville location you posted your review on, and we do not know what went on with your deal. If you like call us here at the Evansville location, give me your contact information I will be able to get you in touch with the correct individual. Thanks, Tarron Acuff Internet Manager 812-471-2000

Uneducated and unprofessional, waste of time

Drove a very long ways to deal with this establishment. Prior to this, a sales man and I spoke very in depth about there vehicle and my own to trade. After agreeing that it would be worth the drive to close a deal, I did so. What a huge mistake. After inspecting each other's vehicles I was told that my vehicle did not comply with emissions inspections in the state of Indiana which do not even exist. My issue was not their lack knowledge. That happens everywhere. My issue was that I wasted an entire saturday and 200$ in fuel, after speaking with the salesman the night before about all modifications. Extremely frustrating.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Sorry that you had such a poor experience with Paul. It is federally mandated that we may not sell a vehicle without catalytic converters. Had we known your vehicle didn?t have the converters on it, we would have never let you make the drive down to Evansville. It is always our intention to be upfront with any customer, so to avoid situations such as this. Again we apologize for any inconvenience. Sincerely, Ed Goebel General Manager Expressway Dodge 1-800-306-9944

Shopper

I was only at this dealership to shop fora new used vehicleand they were excellent to me and helped me put with any need or question I had.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Thank you for coming to Expressway :)