D-Patrick Ford Lincoln

hank you for the 5-star review! We’re thrilled to hear you had such a great customer service experience and that Garrett took the time to listen and take care of you. We appreciate your business and look forward to working with you on your next trade-in at D-Patrick!

Patrick, we’re sorry to hear that you are still experiencing a concern with your vehicle, and we understand how frustrating it can be to make multiple visits without feeling that the issue has been fully resolved. During your visit, our team performed The Works service and a manufacturer recall. We found that the cabin air filter was severely restricted and recommended its replacement. After the filter was replaced, testing showed an improvement in the vehicle’s interior cabin temperature of more than 7 degrees. We understand your concern regarding the air conditioning system and take that seriously. Based on the services performed during your visit, there was no indication that the maintenance or recall work performed would have caused the vehicle's A/C system to begin blowing warm air. However, we would welcome the opportunity to further review the concern and ensure we have thoroughly evaluated the vehicle. We apologize for the frustration and inconvenience you have experienced and would appreciate the opportunity to speak with you directly and work toward a resolution.

Thank you for choosing us! We’re happy to hear you had a great experience with our sales and finance teams. We appreciate your business!

Thank you for your continued support! We’re happy to hear you had a great experience and that our team kept you informed during your service. We look forward to seeing you again!

Mark, we're sorry to hear about your experience and appreciate you bringing this to our attention. This is the first we've been made aware of the concerns you described, and we certainly would have wanted the opportunity to address them before they reached this point. A check engine light and inoperative remote start following your visit are not the experiences we want for any customer. We'd like the opportunity to inspect your truck, determine what happened, and make things right if anything related to your visit needs to be corrected. Please contact me directly at your earliest convenience so we can arrange a time that works for you. We value your business and hope to restore your confidence in our service department.

Thank you for your kind words! We're so glad Darius, Dakota, and the team could make the process easy from start to finish. We appreciate you traveling to work with us and hope you and your family enjoy every mile in your new Ford Maverick!

Thank you for the great review, Kelly! We’re glad to hear Tyler provided kind and helpful service and that your oil change was completed quickly. We appreciate your business!

Jean, thank you for the great review! We’re happy to hear our team has consistently taken great care of your car. We appreciate your support.

We appreciate your feedback, Steven! It’s great to hear our team helped make the process easy and worked with you to find the right deal. Thank you for choosing us!

Hi Mark, thank you for the kind words! We’re happy to hear Kenny and Justin provided helpful, professional service throughout your purchase. We appreciate you choosing D-Patrick and hope you enjoy every mile in your new Ford Explorer!