James Motor Company Hours
James Motor Company is the premier Mercedes-Benz and AMG dealer serving central Kentucky. With our award winning sales a
nd service departments and our fleet of loaner vehicles, we guarantee your ownership experience will be the best it can be.
"Your premier Mercedes-Benz and AMG dealer"
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Special thanks to Eddie and Larry, who made my transaction frictionless. It was a pleasure to deal with these gentlemen. Jason McC. was equally very... helpful and explained the CPO and warranty options, etc. Refreshing car buying experience. Very happy to highly recommend them.
We must give the highest praise to the two salesmen that helped us with the purchase of our new Mercedes Hunter Hamilton and Larry Campbell. Purchased... the car February 3 and went back today to ask a few questions Larry could not have been more accommodating to get our needs met. Kennth and Marjorie Chism
Thank you very much for the feedback! We are very fortunate to have you as our customer!
Worst Car Buying Experience Ever!!! I can't believe this place has ever gotten a positive review, EVER! In 25 years of purchasing vehicles, James Motor... Company doesn't even rank on the charts for how poorly they operate. I would have given them all "zeros" but unfortunately "one star" is as low as you can go. When you inform the sales person (David Dunn) over the phone you will be traveling over 100 miles (a 2 hour drive) to look at a car and that you are only interested in a PRISTINE vehicle, "NO DOOR DINGS, NO SCRATCHES, NO DENTS, AN IMMACULATE INTERIOR", and that we are only interested in Certified Pre Owned because they are "expected" to have Newer Tires and Brakes and Fully Maintained etc., you expect that. David supposedly took the time to visually inspect the vehicle himself, stating there aren't any Dings, Dents, or Scratches, it looks perfect/almost brand new, and there is plenty of tread on the tires and brakes, its CPO! We Trusted David's assessment of the vehicle and haggled over the price, a few days later we decided we were going to take the drive to Lexington to purchase the vehicle. We called the dealership and David, stating our intensions. This is when the NIGHTMARE began. It took us over 4 hours to figure out an acceptable financing option that James Motor Co would consider. The Dealership was UNWILLING to work with us and the Delta Airlines Credit Union, the Credit Union we have been a member of for almost 20 years.... We were Pre Approved and DACU was Willing to send us to the dealer with a Certified Check in hand. James Motor Co stated they wouldn't accept a certified check from them or anyone else! We tried suggesting idea after idea to make the deal work, all with rejection. They finally said they wouldn't sign any contract with DACU as the lien holder, that the car needed to be purchased with Cash, or it needed to be financed thru one of their banks/lending institutions or Mercedes Benz (for those of you that don't know, lenders give kick backs to dealers if they can get someone to finance through them). After being insanely difficult for several hours (DACU even warned us, stating that James Motor Co practices were suspect, that they never experienced the difficulties we were having), we went against our better judgment and just decided to finance the vehicle through Mercedes Benz (to get the deal done and the following day we would transfer the loan to our Credit Union). My wife filled out all the appropriate paperwork and as expected we were approved. Off to the dealer we went, over 100 miles and 2 hours later we arrived at James Motor Co. We saw the vehicle off to the side and approached it. Within 10 seconds I noticed the Door Ding!!!! Are you kidding me!!! Within the next 2 minutes I noticed the 20 plus scratches all over the vehicle. Some minor, just in the clear coat (who knows if they would buff out or not?) and some more significant, into the paint (definitely won’t buff out). Whaaattt!! Then I inspected the tires, CPO..... yeah CPO. The tires were at the Mercedes Benz CPO Tread Wear Limit. I couldn't believe it they looked so warn. I actually asked a maintenance tech come out and measure the tread depth. One tire was under the limit, Two were at the limit, and the last tire was just over the limit. After I expressed my utter disappointment/disgust with David's assessment of the vehicle, he convinced us to take the vehicle for a drive. I turned the ignition on and noticed the vehicle didn't have the 24,500 miles as advertised but 27,000 miles (2,500 more miles)!!! To say the least, we DID NOT buy this vehicle from James Motor Co and seriously contemplated purchasing a Mercedes Benz at all from the treatment we received. After returning home from our 2 hour drive and wasting the entire day, we continued our vehicle search. We did find a respectable, honest, extremely easy to work with dealer (accepting our Cert Check), that had the Pristine Mer Benz we wanted.
We apologize for the inconvenience.
I noticed the exact model I was looking for at James Motor Company online and submitted an inquiry. I was promptly and courteously greeted by Scott Stoess... and thoroughly informed about the vehicle. (He made sure I knew everything there was to know) As I was out of town and the purchase would require some travel we were able to sort out the particulars of the deal beforehand. When we arrived I was even more impressed and politely greeted by a few members of the staff. We completed the test drive and the vehicle was exactly as described. After a quick transaction I was on my way with a new car and a big smile on my face. I've purchased a lot of cars over the years but I've never experienced this level of service in any transaction, I'll forever be impressed with James Motor Company and a big thanks to Scott Stoess for his hard work throughout. 1/20/18
Thank you for taking the time to send us your kind words. We appreciate your business. We are very proud to have Scott on our team and you as a custom...er!
I live in northwest Georgia and first met Mr. Burns over the telephone. I was interested in a CPO the dealership had listed. Over a period of two weeks... we had a deal that I considered very fair. When I met Mr. Burns at the dealership, I found him to be extremely polite, very thorough in teaching me about the car and making sure I understood. Thank you Mr. Burns, I really appreciate your making this such an enjoyable experience. 12/16/2017
Thank you very much for your kind words, and for putting your trust in us. We are very fortunate to have Derrick on our team!
I purchased a GLK last year and just wasn't satisfied with it. I called Derrick at the dealership and expressed my dislike of this vehicle and asked him... if it would be wise to trade it. I saw a C Class online and thought it may be a good fit for me. Derrick asked a lot of questions and listened to my wish list. He found the perfect car for me and also suggested I lease instead of purchase since I like to trade cars every few years. He gave me the best deal and found an E300 totaled revamped car that I love. Thank You Derrick for making me a happy, satisfied client.
I had an excellent experience buying my new SUV. Mr. Burns was extremely helpful and answered all my questions. I highly recommend James Motor and Derrick... Burns for buying a new mercedes vehicle.
I had a wonderful experience in purchasing my GLA mercedes that was ordered from scratch from Mr. Burns, who was very attentive to every detail in my car.... Mr. Derrick Burns made the whole experience very smooth and easy and he was patient and extremely helpful in every way! Thank you for everything. Mariam
I had an excellent experience buying my car from Mercedes Benz , our dealer Mr. Derrick Burns was extremely helpful and answered all our questions, his... advices were priceless and he made the process of buying my new SLK extremely smooth!. I highly recommend Mercedes Benz and Mr. Burns for any new customer.... at both professional level and personal levels. I will definitely contact him whenever I decide to buy new car in the future! Thanks Mercedes Benz!
Thank you for the kind feedback! We are very proud to have Derrick as part of our team and to also have you as a customer of James Motor Company! Cong...ratulations on your new SLK!!
Vehicle is still on sites with no photos but after 2 days they said it was sold!?
We apologize for the inconvenience.