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Sales 9:00 AM - 5:00 PM
Service 9:00 AM - 3:00 PM
Mon 9:00 AM - 7:00 PM
Tue 9:00 AM - 7:00 PM
Wed 9:00 AM - 7:00 PM
Thu 9:00 AM - 7:00 PM
Fri 9:00 AM - 7:00 PM
Sat 9:00 AM - 5:00 PM
Sun Closed
Mon 7:30 AM - 6:00 PM
Tue 7:30 AM - 6:00 PM
Wed 7:30 AM - 6:00 PM
Thu 7:30 AM - 6:00 PM
Fri 7:30 AM - 6:00 PM
Sat 9:00 AM - 3:00 PM
Sun Closed

Reviews

4.7
177 lifetime reviews. Includes reviews of James Motor Company from DealerRater.com
  • Great People to work with, service was great

    I have used the service dept for many years and they have always treated me with Respect and got my car finished in a professional, timely manner.


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    I have used the service dept for many years and they have always treated me with Respect and got my car finished in a professional, timely manner.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Excellent services in sales and service at James Motor Co
    March 14, 2017

    I have had the pleasure to work with Larry Cartwright at James Motor Company in Lexington, KY now for about 7 years as we have obtained three cars...


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    I have had the pleasure to work with Larry Cartwright at James Motor Company in Lexington, KY now for about 7 years as we have obtained three cars from him in this time period. Larry has been a gem to work with as he truly has listened to our needs, never wasted our time and made the whole car buying/leasing experience as easy as possible. He has helped us obtain the best deals and has helped to get cars shipped for us. Lastly he most recently help expedite a tire situation that I had on our new car and made service possible within hours on a late Saturday afternoon. The dealership has always been excellent to helping to make service arrangements and if transportation is needed they see to our needs. Would recommend Larry Cartwright and James Motor to all friends and family and in fact have done this on numerous occasions throughout the years!! Thank you Larry!! PS-Thank you to Larry for yearly calling us for our individual birthdays!! It means a lot.

    Does recommend this dealer

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  • Dealership stooped low
    March 7, 2017

    Had a issue with my vehicle getting looked at by service. Service manager explains car is worthless which is very disrespectful from a customer st...

    James Motor Company

    We are so sorry for any disrespect or miscommunication that you feel may have taken place. We feel that we have been a solid corporate partner of ...


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    Had a issue with my vehicle getting looked at by service. Service manager explains car is worthless which is very disrespectful from a customer standpoint not only that did not follow up with me about any of my services I was getting done . Asked questions to the manager about my car and what all the commotion was about my vehicle . Couldn't even give me a straight answer about anything my vehicle. I thought a service advisor suppose to follow up with the owner vehicle never did even left a phone number contacted the service manager 3 times in 1 day before anyone would get a hold of me. Then talk about as a service manager being very unprofessional and rude. Didn't even care about what I was talking about or saying . Really disappointed supposed to be a benz dealership suppose to have class. Was none there at all. Stooped very low in class

    Does not recommend this dealer
    Came in for service or repair
    James Motor Company

    We are so sorry for any disrespect or miscommunication that you feel may have taken place. We feel that we have been a solid corporate partner of the Lexington community for over 30 years now and as such, we always strive to give our clients the best advice that we can offer. From time to time we find ourselves in situations where the repairs needed on a particular vehicle may cost more than what the particular vehicle is worth. While we mean no disrespect, we feel that in your case, upon initial inspection of your vehicle, the repair costs would have greatly exceeded the value of said vehicle. Therefore, it was our recommendation for you to re-evaluate any repair decisions you may be considering. We appreciate your interest in our company and we feel that we have given you the best possible advice. Respectfully, The Staff and Management James Motor Company Lexington, KY


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Service & Repair

About Our Dealership

Dealer on Cars.com since January 2008