Sanborn Chevrolet

4.4 out of 5 4.4

Reviews

4.4 out of 5 4.4
13 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    June 10, 2019

    Very good, service by Andrew and Shells were excellent.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    June 10, 2019

    Great service. Picked my car up at work and returned in a couple of hours

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Dennis, Thank you so much for the great review! We are happy to hear that we were able to provide you with excellent service. It was a pleasure to be ...of help by picking up and dropping off your vehicle. We are looking forward to your next visit! Maricela Valeros, Sanborn Chevrolet, Lodi

  • July 9, 2015

    I have been a customer for years. I have to say with the new management team, and one particular salesman (Scott Fitzgerald), they are a hundred times... better than any of the surrounding dealers. Scott made my car buying experience very enjoyable. There was never a point when I felt pressured. Scott was very patient in showing me all of the new features of my truck, and has answered every follow up question I have had. The service department has been very friendly and has offered to pick my vehicle up and deliver when I needed to have the oil changed. I highly recommend anyone who is in the market to contact Scott at Sanborn. You will not regret it.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    We thank you for your review. We take high pride in taking care of all of our customers needs. We believe treating them how we would want to be treate...d, as if they were one of our family members. We look forward to continue serving you in the future. Thank you

  • 5.0 out of 5
    June 4, 2019

    Amazing customer service... thank you Matt and Brian.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Dave, Thank you so much for your great review. We're pleased to know we have been able to exceed your expectations and provide you with the best custo...mer service. We appreciate your business and feedback. Please don't hesitate to reach out in the future when the need arises. Maricela Valeros, Sanborn Chevrolet, Lodi

  • 1.0 out of 5
    April 11, 2019

    In December 28 2018 took Traverse in as it had drained almost all coolant and was running rough that same day was told by Sanborn Chevrolet that after... diagnosis everything was fine next day car broke down in middle of highway 5 outside of Bakersfield, another Chevrolet dealership did some repairs and we were on our way on Thursday the 4th of April 2019 engine light came on after spending roughly 1100 dollars we were told car was fine on April the 5th 2019!the engine light came on again and then we took it back in to be told that a spark plug wire was damaged in repair and that everything was fine On April 8th light came on again and car has been at dealership until April 11 2019 and we were now told it could be a coolant leak into engine which could run thousands when asked why they did not detect anything in December or the last three visits in a week I was told that they ?only fix obvious problems?

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappoint...ed to hear that yours was not up to par. Please contact us at (209) 642-4955 to discuss your concerns, as your satisfaction is of utmost importance to us. Cutomer Service Rep. Sandra Taylor Sanborn Chevrolet INC

  • 4.0 out of 5
    March 21, 2019

    nice service, i really have a faster attention, i would like recommended thanks

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you again for taking the time to let us know how we did. We hope you have a great day. Customer Service Rep. Sandra Taylor Sanborn Chevrol...et INC.

  • 5.0 out of 5
    March 20, 2019

    new tires for my car, awesome people, especially Kevin Middleton

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Your satisfaction is important to us, so we want to sincerely thank you for choosing Sanborn Chevrolet and we hope to see you again soon. Custome...r Service Rep. Sandra Taylor Sanborn Chevrolet INC

  • 5.0 out of 5
    March 19, 2019

    Quick and painless service. My truck was ready that afternoon.

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    Does recommend this dealer
    Came in for service or repair
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    Dealer Response

    We're glad everything was completed quickly and to your satisfaction. Customer Service Rep. Sandra Taylor Sanborn Chevrolet INC

  • 5.0 out of 5
    November 22, 2018

    Took our car in bc I backed into a pole! The repair took longer than anticipated, so Sanborn rented a vehicle for us. They are always provide great customer... service and their work is wonderful!

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Dear Mr. and Mrs. French, your satisfaction is important to us, so we want to sincerely thank you for choosing Sanborn Chevrolet and for sharing your ...positive feedback with us. We apologize the job took longer than expected, but happy we were able to provide you with a solution that worked. We look forward to seeing you again when the time arises. Sincerely, Kini Sanborn, President Sanborn Chevrolet, Lodi

  • 5.0 out of 5
    September 9, 2017

    I have purchased 5 vehicles from Sanborn in the last 10 years and will buy my next 5 vehicles from them. The customer service is amazing. Craig is a great... salesman. Very low to no or pressure, makes sure I got what I wanted and not just sold me what he had on the lot. Paul is great to do business with and David in finance is also great. I can't say enough for these guys. My wife love her Impala and I love my Silverado. My mom just bought a Cadillac from them and she had just as great of an experience as I did.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Dear David, We're pleased to know we have been able to exceed your expectations time and again for you, and your family. Your long-term loyalty means... a great deal to us and we do not take that lightly. The team will be happy to hear how you have recognized them in this review. Thank you so much for your support and business. Sincerely, Kini Sanborn, President Sanborn Chevrolet, Lodi

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