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I WOULD DO IT AGAIN
BOUGHT A 2000 SILVERADO. A 01 SILVERADO, STILL HAVE HER AFTER 300500 MILES AND STILL RUNNING GOOD. A 2019 SILVERADO, AND A NEW 2020 SILVERADO ALL FROM THE SAME DEALER, WOULD DO IT AGAIN
Hi Linda, Wow! We sincerely appreciate your support over the years and so glad to hear that you have enjoyed the evolution of these Silverado's as much as we have. It is so awesome to hear that we have consistently provided excellent service over the years. It has been a pleasure to serve you! Thank you for your patronage and recommendation! Maricela Valeros, Sanborn Chevrolet, Lodi
RUDE USED SALES MANAGER!! STAY FAR AWAY!!
My son saw a car he wanted on cars.com. I called to purchase the car. Talked to Jake. He told me he would need to talk to his manager because cars.com had the car for a much lower price. Jake also said he would call me right back. If course he never did. I called the next day and found out Jake was off... well of course he was! So I talked to Linda. I asked to speak to the sales manager. I talked to the used car salesmanager, MIKE. I started to tell him about the price discrepancy, but he interrupted me! MIKE was VERY RUDE! Letting me know he "will cut to the chase." He told me, "I'm sure your son did not lose any sleep over this." He "doesn't have to honor the price." He "won't honor the price" and HUNG UP on me immediately without letting me speak at all. I wanted to talk to a manager about: (1) about the price discrepancy (2) about Jake not calling me back the day before (and yes, MIKE, my son DID lose sleep over this) and (3) I wanted to talk about STILL buying at their price since my son had the money and he really wanted that car! Needless to say, it was a blessing in disguise that MIKE did hang up on me to let me know how SANBORN dealership really thinks of a potential customer! STAY FAR FAR AWAY... THEY ARE THE TYPE OF DEALERSHIP.... ONCE THEY HAVE YOUR MONEY, CUSTOMER SERVICE IS NON-EXISTENT!! MIKE is the stereotypical "used car salesman" that you just can't trust nor want to deal with! Thanks to this experience, we have decided that our son will buy in Texas and with our financial help, he will now buy a brand new Challenger!
Don’t recommend them
Bought a 2019 Chevy Tahoe September 2019. Everything was good in the beginning now the people and the service sucks. My 36,000 warranty is about to expire they don’t want to fix nothing. So I have to take my truck to a different Chevrolet dealers.. just sad that mike says he will call back haven’t heard back from them.. after 3 days nothing.. definitely would not recommend them to nobody and Andrew that works in service has no idea what he is doing. I called and explained to him clearly why my truck needed to go back. He is going to ask me why I’m bringing it back. After just telling him why.. never again when I up grade my Tahoe will be buying from a different Chevy dealer
Hi Amber, Thank you for taking the time to share your experience with us. Your satisfaction is very important to us. It was a pleasure of ours to rectify your recent visit. As discussed, you brought your vehicle in with a brake concern. At that time, we found that your brakes were not needing replacement and your previous MPVI record was consistent with our diagnosis. When you are need of brakes in the future, please note that brakes are not covered by warranty and we can offer the lowest prices in the area. We would like to apologize for our lack of communication. We value your time and business. As I mentioned, we are always here for you. Please do not hesitate to reach out when the need arises. Take care. Sincerely, Maricela Valeros, Sanborn Chevrolet, Lodi
Great people. Service was great friendly people. The quick lube has really stepped it up
Hi Andrew, Thank you so much for taking the time to leave us this review. Our service team will be happy to hear your incredible feedback. They are committed to providing the best automotive service. Please come see us again soon. Maricela Valeros, Sanborn Chevrolet, Lodi
Great service. Picked my car up at work and returned in a couple of hours
Dennis, Thank you so much for the great review! We are happy to hear that we were able to provide you with excellent service. It was a pleasure to be of help by picking up and dropping off your vehicle. We are looking forward to your next visit! Maricela Valeros, Sanborn Chevrolet, Lodi
Very good, service by Andrew and Shells were excellent.
Jerry and Phyllis, Thank you for your 5 star review! We are happy to pass along your comments to the team here at Sanborn Chevrolet. We strive for 100% satisfaction, and it is great to see you had such a positive experience. We appreciate your business. Please do not hesitate to reach out when the need arises. Maricela Valeros, Sanborn Chevrolet, Lodi
Incredible customer service!
Amazing customer service... thank you Matt and Brian.
Dave, Thank you so much for your great review. We're pleased to know we have been able to exceed your expectations and provide you with the best customer service. We appreciate your business and feedback. Please don't hesitate to reach out in the future when the need arises. Maricela Valeros, Sanborn Chevrolet, Lodi
Will not come back after 18 years of historu
In December 28 2018 took Traverse in as it had drained almost all coolant and was running rough that same day was told by Sanborn Chevrolet that after diagnosis everything was fine next day car broke down in middle of highway 5 outside of Bakersfield, another Chevrolet dealership did some repairs and we were on our way on Thursday the 4th of April 2019 engine light came on after spending roughly 1100 dollars we were told car was fine on April the 5th 2019!the engine light came on again and then we took it back in to be told that a spark plug wire was damaged in repair and that everything was fine On April 8th light came on again and car has been at dealership until April 11 2019 and we were now told it could be a coolant leak into engine which could run thousands when asked why they did not detect anything in December or the last three visits in a week I was told that they ?only fix obvious problems?
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (209) 642-4955 to discuss your concerns, as your satisfaction is of utmost importance to us. Cutomer Service Rep. Sandra Taylor Sanborn Chevrolet INC
nice service, i really have a faster attention, i would like recommended thanks
Thank you again for taking the time to let us know how we did. We hope you have a great day. Customer Service Rep. Sandra Taylor Sanborn Chevrolet INC.
new tires for my car, awesome people, especially Kevin Middleton
Your satisfaction is important to us, so we want to sincerely thank you for choosing Sanborn Chevrolet and we hope to see you again soon. Customer Service Rep. Sandra Taylor Sanborn Chevrolet INC