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Sapaugh GM Country

(2,919 reviews)
Visit Sapaugh GM Country
Sales hours: 8:30am to 6:00pm
Service hours: 7:30am to 4:00pm
View all hours
Sales Service
Monday 8:30am–8:00pm 7:00am–6:00pm
Tuesday 8:30am–6:00pm 7:00am–6:00pm
Wednesday 8:30am–8:00pm 7:00am–6:00pm
Thursday 8:30am–6:00pm 7:00am–6:00pm
Friday 8:30am–8:00pm 7:00am–6:00pm
Saturday 8:30am–6:00pm 7:30am–4:00pm
Sunday Closed Closed
2021 state dealer award
View 10 awards
2021 state dealer award 2021 state dealer award 2020 state dealer award 2020 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award
New (636) 642-0119 (636) 642-0119
Used (636) 642-0115 (636) 642-0115
Service (636) 642-0468 (636) 642-0468

Reviews

(2,919 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Sapaugh GM Country from DealerRater.

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Great and easy transaction with lots of inventory.

Great and easy transaction with lots of inventory. Great salesman to work with as well.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Our staff is committed to providing each of our clients with the best automotive experience! Thank you again for choosing Sapaugh Chevrolet Buick GMC and we hope to see you again. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com

Didn't take care of what they said they would.

Didn't take care of what they said they would. Was told wrong information about the vehicle

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

My salesman Ken McConnell did a great job.

My salesman Ken McConnell did a great job. This car dealer is always nice to deal with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank You ! Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com

My dad has known them for years and has been doing their

My dad has known them for years and has been doing their lawn down there. So I knew it was the best choice to get my first vehicle from them. Everyone is so polite and nice down there

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank You !! We appreciate your business and the entire Sapaugh Team is here for all of your Automotive needs and we look forward to serving you !! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com

I don’t know Kirk linderer.

I don’t know Kirk linderer. I dealt with Don Fisher. He was great. I love my car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank You !! Your satisfaction is important to us, so we want to sincerely thank you for choosing Sapaugh Chevrolet Buick GMC Cadillac and we hope to see you again soon! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com

Wasn’t happy I was told truck had oil leak then didn’t.

Wasn’t happy I was told truck had oil leak then didn’t. Almost walked away from getting truck.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We really appreciate your feedback! Please don't hesitate to reach out to us if there's anything more we can do! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com

Once I was approved it seemed like I didn't matter.

Once I was approved it seemed like I didn't matter..no communication. Service is terrible. Very DISAPPOINTED!!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Friendly and explained everything through the entire

Friendly and explained everything through the entire process Great car at a great price Thank you

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

We are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com

I've been an on-line buyer for years.

I've been an on-line buyer for years. I'm not afraid to purchase and ship from anywhere as long as I feel I can trust the seller. I'm sure these folks mean well, but I recently purchased a Mercedes 550SL from them and things didn't go well. One of the most egregious things was that they apparently charge all used car buyers $395 for a ridiculous pulsating brake light bulb! I wouldn't have the guts to rip off customers like that!!! The bottom line is that they are not equipped to sell higher-end cars. It became clear that their service department was "in the weeds" about the most basic maintenance items on the car. My questions took a long time to get answered and even then, they were vague. I could go on but you get the point. I was told everything checked out and was fine. Took delivery on the car and the starting battery died the second day. The service department apparently didn't know the car had two batteries. Other oversights became abundantly clear. Bottom line: The salesman was professional. I could tell, rightfully so, that he felt uncomfortable that the service department was inexperienced with the car. If you are buying on-line and can't get to see the car, stick with a Chevrolet from this dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

This was my first time buying a car through a dealership

This was my first time buying a car through a dealership and Kevin made it as easy as he could. He explained everything thoroughly in an easy way I could understand. He made sure I was fully taken care of and had all my questions answered and my requests filled. I now have an amazing car thanks to Kevin!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

THANK YOU !! Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com