Meet Mary Mullins

We have bought cars from PURVIS (along with all my children) for over 30 years. NO MORE ! We were on the list to purchase the new Dark horse mustang, in the Blue for a year. First on the list we were told. Well, the call came that 2 mustangs arrived, and I was beyond excited. John the manager tried talking us into getting the black one, I said from the get-go I wanted the blue. He kept saying that the resell value on the black would be better. It was not for resell value, I wanted the blue, I waited for the blue. We knew from time we were put in the list that blue may not come, and we had to accept that. But when we found out it was coming, I told him awesome that we would be down that day. He then sends me a text that he took a deposit on the blue one. What?!?!? He knew a year ago I was waiting on the blue one, but also knew that PURVIS did not know what colors they were getting. We were excited to find out that the blue was coming, and then find out that they took a deposit on it!!! I was livid. I asked him from day one about putting a deposit, and they told us that we have bought so many cars from them that we did not need to. Looking back, I should have made them take it. They knew what they were doing. They had a family member or friend that wanted it, even though we were on the list first. Never again will I purchase from them. I am in the middle of purchasing another mustang from Sheehy in Ashland, they will get my business from here on out.

From requesting service to finishing the service all were professional and cordial This made a pleasant experience

Great service professional people. I do all my service here. Would recommend purvis ford to all people interested. Service was timely and and completed sooner than estimated.

I like the dealership it is very clean people are very responsible friendly and efficient and the service of the vehicle is always done efficiently and the online appointment was efficient as well thanks for a great job.

The only bad thing I can say is we dident receive a recall notice but it happens I’m not mad. Accidents happen but everyone was so friendly and made it is was fixed the right way and returned to me in one day. Fast and painless process will definitely come back and send all my family and friends here

We've purchased LOTS of new Fords at Purvis! Wouldn't buy from any other dealership! We send all of family and friends to purchase their new cars at Purvis too!

I have always appreciated and admired the ability of the Purvis Ford Lincoln staff to work as a team in providing high quality customer service. They have always treated me with respect and have always answered my questions in a professional and respectful manner. I have never had a problem with the service work. I highly recommend Purvis Ford Lincoln, Inc.

When we arrived at the Purvis service center to pick up our car there was no one at the service desk. A woman was standing just a few feet away and looked at us three times in about 5 mins but said nothing. When I spoke up and asked if this was where you pick up your car she turned and said yes and she would be with us in a minute. Really, she couldn’t say right away that she would be right with us. And I pointed out to the rep when I dropped off the car that one tire was missing a stem cap and could they replace it. I asked three times before leaving the car. Yep, no cap on the stem when I got home. So for a 5 cent stem cap and lack of customer service I give Purvis a 1 Star rating.