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Reviews

4.5 out of 5 4.5
1320 lifetime reviews. Includes reviews of Purvis Ford Inc from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 4.0 out of 5
    November 5, 2018

    I had a great pickup, unfortunately a bit tarnished by the previous days encounter for dropping off prior to the appointment. Today, Ben and Ali were super... so I don't know if things were just off on Thursday but I hope to never experience the disappointment from the previous day.

    4.0 out of 5
    Customer Service
    4.0 out of 5
    Quality of Repair
    4.0 out of 5
    Friendliness
    3.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 2.0 out of 5
    April 16, 2018

    I found the service advisor to be very rude , he did not want to take time t listen to the problems as to why I was bringing my truck in for service ,... I drop my truck off Monday morning Gordon Paden called me at 4:15 Monday after and said the truck needed a new computer and I had 2 minutes to decide what I wanted to do after I told him to go ahead and order the part he said it would be in Tuesday and the truck would be ready Tuesday late afternoon , I never heard from Gordon Paden till I called him Wednesday afternoon and his reply was he forgot to call and sat the truck would not be ready till Thursday morning again it was not ready , finally got to pick up the truck Thursday late afternoon I was charged for 4 hours labor so why did it take over 3 days to complete the work , Needless to say I am very dissatisfied with Purvis ford Service I WILL SALE MY FORD AND BY A RAM TRUCK BEFORE I GO BACK TO THIS SERVICE DEPARTMENT

    1.0 out of 5
    Customer Service
    3.0 out of 5
    Quality of Repair
    1.0 out of 5
    Friendliness
    3.0 out of 5
    Pricing
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    March 29, 2018

    Understood what I needed and got me in and out very quick. Clean dealership. Would highly recommend this dealership. Nice waiting room area and friendly... staff.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Brooke Rodgers

    Service Advisor

    NOT RATED

  • 1.0 out of 5
    March 15, 2018

    Took my van in for a repair and it took a week for them to diagnose the issue to the extent that they charged me double diagnostic fee and the repair done... on my van was unrelated to the reason why I took the van in for repair just because they knew I was desperate. Service adviser was the worst, always pretending to be on the phone . Never will I step my foot there again . TOTAL RIP OFF DEALERSHIP

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Friendliness
    1.0 out of 5
    Pricing
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    February 19, 2018

    Awesome car buying experience! We purchased a used car from Purvis Ford and we couldn't be any happier! The whole experience was smooth and easy from A-Z.... We found the car on the web and emailed Purvis Ford about it. They responded promptly. Taylor Clark was the salesperson we communicated with through emails and worked with when we arrived to the dealership. He showed us a tremendous amount of respect and genuine care from the start. He graciously explained the specs of the car we came to look at (and eventually bought). Then he left us alone to inspect the car and test drive it. We didn't feel pressured to buy at all. Once we decided to make the purchase, he gave us the total purchase price (including tax, tags and dealers fees). We made them a reasonable best (first and final) offer and they accept it (without the typical car salesmen play! You know what I'm talking about, right?! When they start with astronomical price -with all kinds of hidden fees and inapplicable discounts- and slowly/painfully work their way down, when the salesmen go to their manager to present an offer -and drag their feet in the way- letting the customer simmer in anxiety, and after many trips back and forth to the floor manager, the floor manager comes in in-person to establish a "take it or leave it" number because there are many other customers interested in the car.... etc.). Once they accepted our offer (without the above painful play), we filled the paperwork and were escorted to the finance person (forgot his name but he is an awesome finance person and an Army veteran) who also showed us a tremendous amount of respect. He also didn't pressure us to buy the unnecessary third-party warranty since the car came with its original factory warranty supported by a complimentary 3years/75K limited warranty from Purvis Ford! Yes, FREE of charge!!! Again, we felt un-pressured and completely at ease throughout the whole process. In fact, we chatted about the weather, sports, and previous military-experiences... Once we finished with the finance person, we found our car at the front door gas-filled, tags installed, detailed and ready to go! We learned that most of the people who work at Purvis Ford are military veterans and we also heard good vibes about the owners of this dealership which truly speaks volumes of how great and honest people they really are! Thank you Purvis Ford for this true hassle-free, smooth car-buying experience! You got a life-time customer and will definitely recommend you for our friends and family!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the great review. I am glad to hear our team could provide you with an overall positive car buying experience. We appreciate your recomm...endation and look foward to working with you again soon. Sincerely, Dave Eadie- General Manager- deadie@purvisford.com


    Worked with:
    Taylor Clark

    Sales Consultant

    NOT RATED

  • 5.0 out of 5
    February 18, 2018

    Awesome car buying experience! We purchased a used car from Purvis Ford and we couldn't be any happier! The whole experience was smooth and easy from A-Z.... We found the car on the web and emailed Purvis Ford about it. They responded promptly. Taylor Clark was the salesperson we communicated with through emails and worked with when we arrived to the dealership. He showed us a tremendous amount of respect and genuine care from the start. He graciously explained the specs of the car we came to look at (and eventually bought). Then he left us alone to inspect the car and test drive it. We didn't feel pressured to buy at all. Once we decided to make the purchase, he gave us the total purchase price (including tax, tags and dealers fees). We made them a reasonable best (first and final) offer and they accept it (without the typical car salesmen play! You know what I'm talking about, right?! When they start with astronomical price -with all kinds of hidden fees and inapplicable discounts- and slowly/painfully work their way down, when the salesmen go to their manager to present an offer -and drag their feet in the way- letting the customer simmer in anxiety, and after many trips back and forth to the floor manager, the floor manager comes in in-person to establish a "take it or leave it" number because there are many other customers interested in the car.... etc.). Once they accepted our offer (without the above painful play), we filled the paperwork and were escorted to the finance person (forgot his name but he is an awesome finance person and an Army veteran) who also showed us a tremendous amount of respect. He also didn't pressure us to buy the unnecessary third-party warranty since the car came with its original factory warranty supported by a complimentary 3years/75K limited warranty from Purvis Ford! Yes, FREE of charge!!! Again, we felt un-pressured and completely at ease throughout the whole process. In fact, we chatted about the weather, sports, and previous military-experiences... Once we finished with the finance person, we found our car at the front door gas-filled, tags installed, detailed and ready to go! We learned that most of the people who work at Purvis Ford are military veterans and we also heard good vibes about the owners of this dealership which truly speaks volumes of how great and honest people they really are! Thank you Purvis Ford for this true hassle-free, smooth car-buying experience! You got a life-time customer and will definitely recommend you for our friends and family!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 21, 2017

    I can't say enough praise for management, Brittanie, Frank, and all other employees I came in contact with. They could not have been more helpful or courteous... to facilitate getting my Ford back to me same day, with a line of people out the door.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Frank Stewart

    Service Advisor

    (4.3) 13 reviews

  • 5.0 out of 5
    September 10, 2017

    I dropped in to get brochures & met Frank MacKove. I really liked his low-key no pressure approach. During my subsequent visits, I got to chat w/ some... of the other employees, & everyone was very pleasant & friendly, as was the entire atmosphere. Frank was very attentive & conscientious, making sure I got just what I wanted. I honestly feel like I got the best value for my $$, both in my car purchase & my overall experience. In addition, I've never had a more pleasurable 'financing' experience than w/ Kathy, as cheerful as can be, even at the end of a long day; again, no pressure.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the wonderful review. I am happy to hear Frank and our team could provide you with a positive experience. Please don't hesitate to conta...ct us if there is anything else we can do for you. Best Regards, Dave Eadie- General Manager- deadie@purvisford.com


    Worked with:
    Frank Mackove

    Sales Consultant

    NOT RATED

  • 5.0 out of 5
    September 4, 2017

    I went to Purvis just to test drive a vehicle. I was met by Bill Ridgeway who asked what vehicle and options I was looking for and he knew what he had... on the lot. In just a few minutes he had the keys and we were off. He explained a lot of the features as we drove and had me testing them out as well. After we returned he took my trade in to be looked at while I filled out some paperwork and in no time I had a purchase price in front of me I couldn't refuse. Purvis Ford by far, is the easiest, most efficient, no hidden costs dealer I have ever purchased a car from. Janet

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Janet, thank you so much for taking the time to share your kind words about your experience at Purvis Ford! We love our happy customers and are honore...d to have you as part of our family. Please always feel free to reach out if you need anything ¿¿¿ be it sales or service! Best Wishes, Dave Eadie- General Manager- deadie@purvisford.com

  • 1.0 out of 5
    August 28, 2017

    Brought car in for repair. Was told it would cost $3500.00 no thanks. Went to local shop, fixed for 175.00. Ripoff. Watch out.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Friendliness
    1.0 out of 5
    Pricing
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Bill, we are sorry to hear about the experience that you had at our dealership.¿¿ We assure you that 100% customer satisfaction is our utmost priority... and would like the chance to further understand what happened.¿¿ Please contact me at your earliest convenience so we can resolve your concerns. Sincerely, Dave Eadie- General Manager- deadie@purvisford.com


    Worked with:
    Frank Stewart

    Service Advisor

    (4.3) 13 reviews

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