Reviews
Great business with old school ethics.
Great business with old school ethics. They went out of their way to make me feel comfortable and worked with me and my vehicle. Lonnie was very personable and made me feel welcome and let me know the status on my vehicle the whole time. Justin was very easy to work with and went beyond to make sure everything went as I would hope. My vehicle was done in a timely manner and for that I am very appreciative. I will go back for any service and will see if their sells department has the same values the next time I’m ready to buy. Thank you
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for the feedback. I'm glad everything worked out on the return visit. So sorry things got mixed up on the first visit. I can't tell you how nice this was to receive positive feedback trying to make things right for you. You made our day! Don't hesitate to reach out if something might come up in the future. Sincerely, Justin Heutel, GM of Fixed Operations.
Great business with old school ethics.
Great business with old school ethics. They went out of their way to make me feel comfortable and worked with me and my vehicle. Lonnie was very personable and made me feel welcome and let me know the status on my vehicle the whole time. Justin was very easy to work with and went beyond to make sure everything went as I would hope. My vehicle was done in a timely manner and for that I am very appreciative. I will go back for any service and will see if their sells department has the same values the next time I’m ready to buy. Thank you
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for the feedback. I'm glad everything worked out on the return visit. So sorry things got mixed up on the first visit. I can't tell you how nice this was to receive positive feedback trying to make things right for you. You made our day! Don't hesitate to reach out if something might come up in the future. Sincerely, Justin Heutel, GM of Fixed Operations.
Had a oil change and when I got home had to wipe off oil
Had a oil change and when I got home had to wipe off oil filter oil everywhere. Had tailgate keep opening they said they fixed it next time out tailgate hit trailer .. three months later and four trips to Schaefer’s . They finally get the tailgate fixed
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Phil, I know we had some difficulty with your Super Duty in the beginning there and I am very sorry for that. I'm glad to hear the tailgate is complete and back on the road again. If something comes up and you need additional help, please let me know. Sincerely, Justin Heutel. General Manager of Fixed Operations. 314-467-1120 or jtheutel@sunsetford.com
The gas cap was in the passager seat when I showed up to
The gas cap was in the passager seat when I showed up to pick up my truck. Customer service was wondering what happen, we figured out the issue. The spring in the truck has cap was broken.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to provide feedback on your visit. Our team is here for any future needs. We hope to see you again!
Sunset is a very good dealer ship they stayed in touch
Sunset is a very good dealer ship they stayed in touch with me with my vehicle whenever I needed it and help me where I needed help
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the outstanding review and your business! Our team wishes you many happy miles, and we are here for any future needs!
Very nice and curdest,professinal,very clean place,every
Very nice and curdest,professinal,very clean place,every person I delt with scemed to know there jod very well,and Joe Hill the salesman is very good
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Our team truly appreciates your review, and we can't thank you enough for your business. We wish you all the best, and we hope to have the chance to work with you again!
Katies often in your service department. Also I’m friends...
Katies often in your service department. Also I’m friends with the owners
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your business! It is always a pleasure working with you. We'll see you next time!
The salesmen, financial officers, warranty specialist,...
The salesmen, financial officers, warranty specialist, clerks.... everyone I encountered were helpful, courteous and respectful. My wait time was rather long but if you want things done properly sometimes it takes a longer period of time to do it. So thanks Guys n Gals! Your appreciated!
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for the outstanding review for our team! It was an absolute please working with you, and we can't thank you enough for your business. We look forward to your next visit with us!
Would never go back again. Customer service sucks....
Would never go back again. Customer service sucks. Manager sucks. You have been warned. Find another place to go. Horrible horrible place. Made my husband walk home after not releasing my vehicle we live 35 mins away. It was 28 degrees outside. When asked why she couldn’t give him my car she got an attitude and proceeded to tell him that she shouldn’t even be there because it was 5:02 and they close @ 5 Kelly is the one who called me to tell me my car was ready.Kelly from customer service was the most disrespectful. disappointing customer service rep I have ever met. Once she called me to tel me my car was ready. She told my husband that him and I need to do our jobs and call the warranty company our selves. That’s not our job it’s Kelly’s job to do. Again do not take your car here. You will be disappointed. You have been warned.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Ariel, our sincere apologies again for how this transpired. This is not how I would have liked your visit to have gone as I mentioned last time we talked. It has been a topic of discussion to all my staff that if an outside warranty company is paying to be sure payment is received prior to calling the customer for pick up. I know you are disappointed with us, and I assure you this is not what we want for our customers. I am so sorry. I promise it is something we have addressed. Sincerely - Justin Heutel, Fixed Operations Manager - 314-467-1120 or jtheutel@sunsetford.com
I have always had good service at the Waterloo dealership...
I have always had good service at the Waterloo dealership Service department is mainly who I deal with. Everyone is very friendly and helpful keeping me updated.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It is great to read such wonderful comments about your recent experience with us! Thank you so much for choosing Sunset Ford of Waterloo!