Sunset Ford of Waterloo

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4.8
(1,776 reviews)
Visit Sunset Ford of Waterloo
Sales hours: 8:30am to 7:00pm
Service hours: 7:30am to 5:00pm
View all hours
Sales Service
Monday 8:30am–7:00pm 7:30am–5:00pm
Tuesday 8:30am–6:00pm 7:30am–5:00pm
Wednesday 8:30am–7:00pm 7:30am–5:00pm
Thursday 8:30am–6:00pm 7:30am–5:00pm
Friday 8:30am–7:00pm 7:30am–5:00pm
Saturday 8:30am–5:00pm Closed
Sunday Closed Closed
New (618) 400-4015 (618) 400-4015
Used (618) 400-4016 (618) 400-4016
Service (618) 400-4017 (618) 400-4017

Inventory

See all 76 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since September 2016.
Sunset Ford expanded in 1996 to better serve our Waterloo Columbia Millstadt Red Bud & surrounding southern Illinois area customers by opening Sunset Ford of Waterloo. The original Sunset Ford has been in business since 1912 located in St. Louis MO. Today the 4th & 5th generation Heutel Family is proud to carry on the family tradition. We take great pride in customer service and always strive to exceed expectations. In fact we have consistently won Ford Motor Company's highest honor the President's Award for excellence in customer service.
Don't close the deal 'till Sunset!

Service center

Phone number (618) 400-4017

Service hours

Monday
7:30am–5:00pm
Tuesday
7:30am–5:00pm
Wednesday
7:30am–5:00pm
Thursday
7:30am–5:00pm
Friday
7:30am–5:00pm
Saturday
Closed
Sunday
Closed

Meet our employees

View all 18 employees View less employees

Reviews

4.8
(1,776 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Sunset Ford of Waterloo from DealerRater.

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5.0

My experience with Adrian and Sunset Ford has been so

My experience with Adrian and Sunset Ford has been so awesome!! Adrian was very very helpful!!!

5.0

My experience with Adrian and Sunset Ford has been so

My experience with Adrian and Sunset Ford has been so awesome!! Adrian was very very helpful!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the outstanding review, Jackie! It was a pleasure working with you, and we hope to have the chance to see you again. Enjoy your vehicle, and welcome to the family!

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5.0

Fantastic experience.

Fantastic experience. I would definitely recommend and purchase again. Sales and finance made it a smooth transaction.

5.0

Fantastic experience.

Fantastic experience. I would definitely recommend and purchase again. Sales and finance made it a smooth transaction.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your business and recommendation! We truly enjoyed working with you and wish you all the best. See you next time!

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5.0

Joe and the rest of the team were wonderful to work with.

Joe and the rest of the team were wonderful to work with. Love my new truck

5.0

Joe and the rest of the team were wonderful to work with.

Joe and the rest of the team were wonderful to work with. Love my new truck

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your new truck! It was truly a pleasure working with you, and we wish you many happy, safe miles. Thank you for choosing Sunset Ford of Waterloo. See you next time!

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5.0

Everyone here was very helpful and kind.

Everyone here was very helpful and kind. It was a great buying experience! I will definitely look here first in the future.

5.0

Everyone here was very helpful and kind.

Everyone here was very helpful and kind. It was a great buying experience! I will definitely look here first in the future.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the great review, and congratulations on your purchase! Our team enjoyed having you, and we hope to work with you again!

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5.0

Five star experience.

Five star experience. Got a great deal on a great Escape. Everyone was efficient and kind. Would recommend and buy again.

5.0

Five star experience.

Five star experience. Got a great deal on a great Escape. Everyone was efficient and kind. Would recommend and buy again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the outstanding review and recommendation! We appreciate your business and hope to see you again in the future!

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4.0

Stopped in to have someone look at my Ford Pass for

Stopped in to have someone look at my Ford Pass for starting my vehicle. Joe Hill called Ford Pass for me and we tried some things they suggested, which did not work. Before having to have it serviced, he tried one more thing and it worked! I appreciate him taking the time and effort to help me out. It is really appreciated!! Kudos to Joe!!

4.0

Stopped in to have someone look at my Ford Pass for

Stopped in to have someone look at my Ford Pass for starting my vehicle. Joe Hill called Ford Pass for me and we tried some things they suggested, which did not work. Before having to have it serviced, he tried one more thing and it worked! I appreciate him taking the time and effort to help me out. It is really appreciated!! Kudos to Joe!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much, Pam! It was truly a pleasure working with you, and our team hopes to see you again in the future!

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5.0

Straight Shooters!

Straight Shooters! I have now dealt with them on multiple occasions. They are pleasant, personable and professional.

5.0

Straight Shooters!

Straight Shooters! I have now dealt with them on multiple occasions. They are pleasant, personable and professional.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your purchase, and thank you for your repeat business. It was a pleasure working with you again, and we wish you many happy miles. Enjoy, and we will see you next time!

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5.0

Excellent salesman and sales manager.

Excellent salesman and sales manager. They went out of their way to get us the car we wanted

5.0

Excellent salesman and sales manager.

Excellent salesman and sales manager. They went out of their way to get us the car we wanted

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the outstanding review, and congratulations on your purchase! Our team truly enjoyed working with you, and we wish you many happy, safe miles. We're here for any future needs!

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5.0

Our experience with Sunset Ford of Waterloo was AMAZING!

Our experience with Sunset Ford of Waterloo was AMAZING!! JOHN RIES did a FANTASTIC JOB helping us get the vehicle we wanted for the BEST PRICE!!! His manager, Kyle, was AWESOME as well working with us and giving us a GREAT DEAL!!! Everyone was very nice and helpful!!(sorry can’t remember everyone’s names to mention) Even Larry from Sunset Ford St. Louis followed up to thank us for our purchase. That was impressive! Also loved the personal thank you note from John on the sun visor! Nice surprise and very nice touch!! We will definitely be recommending Sunset Ford to all of our friends and family!!

5.0

Our experience with Sunset Ford of Waterloo was AMAZING!

Our experience with Sunset Ford of Waterloo was AMAZING!! JOHN RIES did a FANTASTIC JOB helping us get the vehicle we wanted for the BEST PRICE!!! His manager, Kyle, was AWESOME as well working with us and giving us a GREAT DEAL!!! Everyone was very nice and helpful!!(sorry can’t remember everyone’s names to mention) Even Larry from Sunset Ford St. Louis followed up to thank us for our purchase. That was impressive! Also loved the personal thank you note from John on the sun visor! Nice surprise and very nice touch!! We will definitely be recommending Sunset Ford to all of our friends and family!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your purchase! Working with you was such a pleasure, and we can't thank you enough for your business and recommendation. Our team wishes you the best, and we hope you enjoy your vehicle for years to come. We're here for any future needs!

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5.0

John, Kyle and Treff were wonderful to work with.

John, Kyle and Treff were wonderful to work with. Got a great deal on a new vehicle and top dollar for my trade. Everything went smooth and everyone was super nice.

5.0

John, Kyle and Treff were wonderful to work with.

John, Kyle and Treff were wonderful to work with. Got a great deal on a new vehicle and top dollar for my trade. Everything went smooth and everyone was super nice.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the outstanding review and your business. Our team truly enjoyed working with you, and we wish you many happy, safe miles. We're here for any future needs!

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