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Sunset Ford of Waterloo

(2,069 reviews)
Visit Sunset Ford of Waterloo
Sales hours:
Service hours:
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Sales Service
Monday 8:30am–7:00pm 7:30am–5:00pm
Tuesday 8:30am–6:00pm 7:30am–5:00pm
Wednesday 8:30am–7:00pm 7:30am–5:00pm
Thursday 8:30am–6:00pm 7:30am–5:00pm
Friday 8:30am–7:00pm 7:30am–5:00pm
Saturday 8:30am–5:00pm Closed
Sunday Closed Closed
2025 consumer dealer award
View 10 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

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New (618) 400-4015 (618) 400-4015
Used (618) 400-4016 (618) 400-4016
Service (618) 400-4017 (618) 400-4017

Inventory

See all 154 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since September 2016.
Sunset Ford expanded in 1996 to better serve our Waterloo Columbia Millstadt Red Bud & surrounding southern Illinois area customers by opening Sunset Ford of Waterloo. The original Sunset Ford has been in business since 1912 located in St. Louis MO. Today the 4th & 5th generation Heutel Family is proud to carry on the family tradition. We take great pride in customer service and always strive to exceed expectations. In fact we have consistently won Ford Motor Company's highest honor the President's Award for excellence in customer service.
Don't close the deal 'till Sunset!

Service center

Phone number (618) 400-4017

Service hours

Monday
7:30am–5:00pm
Tuesday
7:30am–5:00pm
Wednesday
7:30am–5:00pm
Thursday
7:30am–5:00pm
Friday
7:30am–5:00pm
Saturday
Closed
Sunday
Closed

Meet our employees

Reviews

(2,069 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Sunset Ford of Waterloo from DealerRater.

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Very happy with Joe Hill and Sunset Ford.

Very happy with Joe Hill and Sunset Ford. Joe was knowledgeable, kind and made this a stress free, no pressure experience. Great selection and Joe found exactly the car I needed. .

Very happy with Joe Hill and Sunset Ford.

Very happy with Joe Hill and Sunset Ford. Joe was knowledgeable, kind and made this a stress free, no pressure experience. Great selection and Joe found exactly the car I needed. .

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your purchase! It was wonderful having you here, and we wish you many happy miles. When it is time for service, we are here to help!

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Adrian was extremely helpful with the whole process.

Adrian was extremely helpful with the whole process. My daughter is very happy. Thank you

Adrian was extremely helpful with the whole process.

Adrian was extremely helpful with the whole process. My daughter is very happy. Thank you

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the great review and your business! It was a pleasure having you here, and we hope to see you again!

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He made it super easy to buy my first car by myself.

He made it super easy to buy my first car by myself. Even having my toddler with me, he personally took the time to help occupy her with her favorite show while we looked for over paperwork and car insurance.

He made it super easy to buy my first car by myself.

He made it super easy to buy my first car by myself. Even having my toddler with me, he personally took the time to help occupy her with her favorite show while we looked for over paperwork and car insurance.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the outstanding review and your business! We were so happy to help you find a great vehicle, and our team wishes you many happy and safe miles. Come on back to see us!

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My purchase at Sunset Ford was a very pleasant

My purchase at Sunset Ford was a very pleasant experience. Adrian and Andrew were not only very professional but helpful and personably. They give Sunset Ford a good name.

My purchase at Sunset Ford was a very pleasant

My purchase at Sunset Ford was a very pleasant experience. Adrian and Andrew were not only very professional but helpful and personably. They give Sunset Ford a good name.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your purchase! It was wonderful having you here, and we wish you many happy miles. When it is time for service, we are here to help!

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Great staff.

Great staff. Worked with us remotely to get the majority of the work done and had minimal time in the dealership. Will absolutely purchase from this dealership in the future.

Great staff.

Great staff. Worked with us remotely to get the majority of the work done and had minimal time in the dealership. Will absolutely purchase from this dealership in the future.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your business! Our team enjoyed assisting you, and we look forward to your next visit.

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I watched a customer being really rude and disrespectful

I watched a customer being really rude and disrespectful to Lonnie the young lady that was assisting. I want to say she handled him with grace, patience and professionalism. She stayed calm, respectful and never lost her cool. Quite honestly, I was impressed! She turned a very tough situation into a great example of how customer service should be done. Hope you all know how incredibly lucky you are to have her on your team. She is the epitome of what kind; professional customer service looks like!!

I watched a customer being really rude and disrespectful

I watched a customer being really rude and disrespectful to Lonnie the young lady that was assisting. I want to say she handled him with grace, patience and professionalism. She stayed calm, respectful and never lost her cool. Quite honestly, I was impressed! She turned a very tough situation into a great example of how customer service should be done. Hope you all know how incredibly lucky you are to have her on your team. She is the epitome of what kind; professional customer service looks like!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to share this with us! We are lucky to have Lonnie on the team and to have you as a customer. See you next time.

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Pleasant and professional people.

Pleasant and professional people. Very helpful with explaining the auto and it's controls. Adrian was a big help!

Pleasant and professional people.

Pleasant and professional people. Very helpful with explaining the auto and it's controls. Adrian was a big help!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the great review and your business! We wish you many happy and safe miles. See you next time!

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Great 1st impression—very friendly staff-not pushy but

Great 1st impression—very friendly staff-not pushy but there to address any questions. The dealership building was spotless. I live in missouri but certainly worth the drive-and above all my sales person was just over the top- Adrian Fitch- I'm a older gent and appreciate when a transaction flows smoothly and timely. His experience was quite noticeable and made the sale seamless. Thinking he enjoys going to work which few people could claim.😎

Great 1st impression—very friendly staff-not pushy but

Great 1st impression—very friendly staff-not pushy but there to address any questions. The dealership building was spotless. I live in missouri but certainly worth the drive-and above all my sales person was just over the top- Adrian Fitch- I'm a older gent and appreciate when a transaction flows smoothly and timely. His experience was quite noticeable and made the sale seamless. Thinking he enjoys going to work which few people could claim.😎

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your experience with us. It was a pleasure having you here, and our team hopes to see you again!

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Sunset Ford in Waterloo made the purchase of my 2025 Ford

Sunset Ford in Waterloo made the purchase of my 2025 Ford F350 a very enjoyable purchase. Thank you for listening to my needs and finding the perfect Truck! I am definitely telling fiends and family about the dealership and great dealership!

Sunset Ford in Waterloo made the purchase of my 2025 Ford

Sunset Ford in Waterloo made the purchase of my 2025 Ford F350 a very enjoyable purchase. Thank you for listening to my needs and finding the perfect Truck! I am definitely telling fiends and family about the dealership and great dealership!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your purchase! It was a pleasure having you here, and we wish you many happy and safe miles. We are always here to help and hope to see you again.

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Adrian was great to work with.

Adrian was great to work with. Really the whole team there at sunset Ford was second to none! Would 100% buy another vehicle from them.

Adrian was great to work with.

Adrian was great to work with. Really the whole team there at sunset Ford was second to none! Would 100% buy another vehicle from them.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the great review and your business! We look forward to seeing you again.

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