Sunset Ford of Waterloo

Buyer Beware: A Cautionary Tale! 🚗 I wanted to share my recent negative experience with Waterloo Sunset Ford to help others avoid the same frustration and deceptive sales practices. I purchased a new car from them at the end of last year, and when I was uncertain about going through with the purchase, the manager ‘sweetened the deal’ with a promise of free car washes for as long as I owned the vehicle. I didn’t get this agreement in writing because I mistakenly thought they were a trustworthy dealership. I didn’t take advantage of this offer until recently, when I went in to get a code for the car wash as directed at the time of purchase. To my surprise, they informed me that the policy had changed, and they would no longer provide that service. This was part of the deal when I bought the car, so changing it now feels unfair and fraudulent. The manager acknowledged that he had promised the car washes but said he couldn’t do anything because the decision came from his boss. I reached out to his boss as well, and he wouldn’t honor it either. While it may seem insignificant to argue over some car washes, it’s really about principles. I’m not asking for anything more or anything different than what was originally promised; I just want the dealership to keep its word. I hope saving a couple of dollars on car washes was worth tarnishing their reputation and losing a loyal Ford buyer. After posting about this incident on social media, I received at least two dozen comments or messages from people who reported that the same thing had happened to them at this dealership over the last five or six years. This is not an isolated event. They have been practicing this scam for several years now!

The salesman at sunset ford are very knowledgeable and very good at finding the right vehicle for us!

Lonnie is the absolute best!! Communication is wonderful, kept me in the loop every step of the way. Can’t say enough about how great the experience was, will be going back for ALL my service needs!

I stopped by to look at a car I saw online and loved it. Joe and his team were amazing, got it done and I drove my new car home within a couple of hours. Best and easiest experience I’ve ever had purchasing a vehicle! Highly recommend!

What a great experience; I will shop here from now on for my vehicles. Thanks for making it easy.

Great low pressure salesman and felt like we could really trust him. My daughter loves the new vehicle she purchased. Thank you.

Sunset Ford Waterloo had exactly the car we were looking for and it was a great price. Joe Hill handled everything perfectly and the whole process was the quickest we ever experienced when buying a car. Thank you Joe.

Joe was fantastic and he was such a pleasure to work with. If I ever need another vehicle I will totally come back!

My salesman , John Ries was super professional and polite . He knew the vehicle very well and gave us a thorough education on our Bronco and all of its features. . We truly enjoyed working with him. The sales manager, Kyle Brewer ,helped facilitate the sale in a timely and pleasant manner .

Everyone was very friendly and professional. The entire process was easy and I was able to get the vehicle I wanted