Sunset Ford of Waterloo

4.9
(1,084 reviews)
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 5:00pm
View all hours
Sales Service
Monday 9:00am–7:30pm 7:30am–5:00pm
Tuesday 9:00am–6:00pm 7:30am–5:00pm
Wednesday 9:00am–7:30pm 7:30am–5:00pm
Thursday 9:00am–6:00pm 7:30am–5:00pm
Friday 9:00am–7:30pm 7:30am–5:00pm
Saturday 9:00am–5:00pm Closed
Sunday Closed Closed
(618) 939-6171 (618) 939-6171

Inventory

About our dealership

This seller has been on Cars.com since September 2016.
Sunset Ford expanded in 1996 to better serve our Waterloo, Columbia, Millstadt, Red Bud & surrounding southern Illinois area customers by opening Sunset Ford of Waterloo. The original Sunset Ford has been in business since 1912, located in St. Louis, MO. Today, the 4th & 5th generation Heutel Family is proud to carry on the family tradition. We take great pride in customer service and always strive to exceed expectations. In fact, we have consistently won Ford Motor Company's highest honor, the President's Award, for excellence in customer service.
Don't close the deal 'till Sunset!

Service center

Phone number (618) 939-6171

Service hours

Monday
7:30am–5:00pm
Tuesday
7:30am–5:00pm
Wednesday
7:30am–5:00pm
Thursday
7:30am–5:00pm
Friday
7:30am–5:00pm
Saturday
Closed
Sunday
Closed

Meet our employees

View all 19 employees View less employees

Reviews

4.9
(1,084 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews. Includes reviews from DealerRater

5.0

Kyle Brewer was easy to work with. Followed through with...

Kyle Brewer was easy to work with. Followed through with things we discussed. Very satisfied with our transaction.

5.0

We had a great experience with Sunset Ford of Waterloo....

We had a great experience with Sunset Ford of Waterloo. The whole team genuinely cared and was honest. Joe Hill was especially good. He made sure that we were taken care of through the whole experience and helped us get the perfect vehicle.

4.8

Kelly Banaszek, service advisor & her team are fantastic....

Kelly Banaszek, service advisor & her team are fantastic. Not only is she good at her job, but she is compassionate. My 2013 Ford Fusion would not start for me twice when I stopped to get gas ⛽️ after work. It tried. Took 3-4 tries each time . Finally it started but was shaking profusely. Like a push mower when u first start it up. Scared me to death. I was still 30min. Away from home. First time I thought it was a user error, me. 2nd time I new it was trouble. Called Sunset Ford in Waterloo, IL’s service dpt. The lady that answered to take my appt was covering both Sunset Ford locations, Waterloo & St. Louis. The earliest appt in Waterloo was in 3 weeks, St. Louis even longer. So I took the appt in 3 weeks. I had no choice. Needed someone to look/ work on my Fusion that new what they were doing. The next day Kelly calls me & asks me a few questions as to what is going on. She said that it was unacceptable for me to wait so long. She said bring it in as soon as I can & they would run a diagnostic on it. When my husband got home from work we dropped the Fusion off. The very next day Kelly called, told me the diagnosis, & I gave the ok for repairs. I would give Sunset Ford in Waterloo 100 ⭐️ stars instead of 5. Kelly was like my angel 😇 that day. She & her team are the best😃👏. Have been going to Sunset for yrs & will continue. Great customer service!

Dealer response

Thank you so much for sharing this! We are lucky to have Kelly on the team, and we are proud to hear that she got you in and taken care of. We appreciate your business, and our team is here for any future needs!

5.0

This was my 3rd purchase from sunset Ford. I highly...

This was my 3rd purchase from sunset Ford. I highly recommend this dealership. No reason to waste time going anywhere else. This is the only place I will go to purchase a vehicle. They are top shelf. Thank you!!!

Dealer response

Thank you so much for the kind words and recommendation! We appreciate the loyalty, and we always enjoy getting to work with you. Our team wishes you all the best. We will see you next time!

5.0

Extremely satisfied with buying this vehicle. Joe and...

Extremely satisfied with buying this vehicle. Joe and Bill were very professional and friendly. They did not pressure me into anything I didn’t want. Will be a repeat customer in future.

Dealer response

Thank you so much for taking the time to share your experience with us! Our team enjoyed working with you, and we are happy to hear that they provided you with great service. Come back and see us!

4.6

The salesmen, financial officers, warranty specialist,...

The salesmen, financial officers, warranty specialist, clerks.... everyone I encountered were helpful, courteous and respectful. My wait time was rather long but if you want things done properly sometimes it takes a longer period of time to do it. So thanks Guys n Gals! Your appreciated!

Dealer response

Thank you so much for the outstanding review for our team! It was an absolute please working with you, and we can't thank you enough for your business. We look forward to your next visit with us!

5.0

Staff is friendly and courteous asks what is needed to be...

Staff is friendly and courteous asks what is needed to be done and suggests maintenance required by mileage informs me on the work done and if any thing else is needed

Dealer response

Thank you so much for the great review! Our team hopes to see you here again!

5.0

I brought my car in for a tire repair and didn't have an...

I brought my car in for a tire repair and didn't have an appointment. Was able to get it fixed right a way. Everyone was very nice.

Dealer response

Thank you so much for sharing this! Happy to hear we could help. Our team is here for any future needs!

5.0

Service manager was very professional and polite. Service...

Service manager was very professional and polite. Service tech addressed all of my needs in a reasonable time frame. Dealership appeared to be clean and comfortable.

Dealer response

Thank you for sharing this with us! It was such a pleasure having you here, and we appreciated the chance to earn your business. Our team wishes you all the best. Come back and see us!

5.0

Excellent support and knowledge. Nice that I didn't need...

Excellent support and knowledge. Nice that I didn't need to go to the license place, all done for me. I will be back if the super duty ever wears out.

Dealer response

Thank you so much for the great review! It was wonderful working with you, and we wish you all the best. Come back and see us!

Read all 1,084 reviews