Moses of St. Albans

Good selection, good salesman , worked with me on payment,and price of vehicle made everything easy to understand,

We have purchased 3 BMW X series from Moses. The first purchase was superb service, the second good, the third abominable. The third went in for the first year service with less than 4000 miles on the odometer. They kept the car for a few days less than a month after telling us it would take a few days. We had 3 specific requests: 1) the suspension height button didn't function. 2) the rear two door tail gate failed to function properly. 3) the tilt telescopic steering had a grinding noise. The grinding noise required a replacement part in the steering column and was repaired. The rear tail gate was not repaired and still does not function. The suspension button we were told was installed by mistake & our X5 lacked that feature. The solution recommendation is to remove the switch and replace it with a blank panel. We are not happy and thus have no reason to return there anytime soon! Our next purchase won't be at Moses.

The buying process was smooth, we did not feel pressured. Would definitively recommend purchasing from Moses.

Brandon is always helpful and very informative. Definitely worth the drive to get service done here! Keep up the good work guys.

Dave Davis. Was very courteous and attentive to my needs when purchasing my CHR. Excellent buying experience.

They got the air pressure correct in my tires and the correct amount of oil for my oil change.

Moses provides exceptional service for new car purchasing and service after the deal. I highly recommend Moses BMW

Very pleased with everyone at the dealership and most of all my salesman Anthony thank you

Sara answered all of my questions and called me back with information on all parts and prices that I would need

The parts for this service were to be ordered on Aug 03 and dealership was to contact me when parts were received. After not hearing from the dealership, I called them on Sept 24. I thought that covid may have been responsible for parts being unavailable but decided to inquire. My call was transferred four(4) times to different people before finally being told the parts had not been ordered. My personal training in customer service taught me that multiple transfers of a customer for problem resolution is unsatisfactory. I can agree with that. After parts were ordered and received, service was good. However, trunk was left unlocked (don't know why it was even opened??) and I had to pull off on the interstate to close it.