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Steven Kia

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (335 reviews)
Visit Steven Kia
Sales hours: 10:00am to 7:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 10:00am–7:00pm 7:30am–6:00pm
Tuesday 10:00am–7:00pm 7:30am–6:00pm
Wednesday 10:00am–7:00pm 7:30am–6:00pm
Thursday 10:00am–7:00pm 7:30am–6:00pm
Friday 10:00am–7:00pm 7:30am–6:00pm
Saturday 8:30am–6:00pm 8:30pm–5:00pm
Sunday 12:00pm–5:00pm Closed
New (540) 246-0273 (540) 246-0273
Used (540) 246-0274 (540) 246-0274
Service (540) 246-0283 (540) 246-0283

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (335 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Steven Kia from DealerRater.

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Great experience

Justin is a great salesperson & all the staff there are very friendly and very helpful .. I would recommend anyone looking for a vehicle to see Justin @ the Kia dealership ... Thanks to everyone involved .. Y'all rock !!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Excellent service no hassle

Only went for a Sunday ride with my daughters just to look at cars for one of them I ended up getting a 2016 Kia the salesman was very nice and everything went very smooth I picked it up on Monday.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Awesome

Great customer service a delight to talk too. Was very well mannered and worked very well with us to help find the car that we were looking for.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great

Steven Kia is a great dealership to do business with. They take the time to match you with the right car. They listen to what you need in a car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great

Geoff was very friendly, knowledgeable, helpful, and not pushy at all, a great combination for a salesperson. And he also went out of his way to help us.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

well pleased

It's was a great experience with all the sales men. Especially Scott he was awesome Thank you such much for the purchase of my new Kia

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Loved everything

I love my car and the people were so nice. Had a misunderstanding but Scott was so nice and helped me understand what was wrong. Thank you so much!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Amazing cars but even better customer service!

I filled out the pre approval form online and within ten minutes I had already received a call from Max to set up an appointment to go and see the Kia Sorento that I was interested in. I went over that evening and worked with Geoff who took us for a test drive and then helped us get set up with a lender. Geoff and Michael seemed to go to great lengths to ensure that we were approved and getting the best deal possible. Geoff and Michael were both extremely friendly and professional! I highly recommend working with them if you get the opportunity. They were able to get us approved that evening and we left with the Sorento that night. They even stayed two hours after closing to finish up the process for us. The next day the alternator ended up going out on it and even though we did not have a warranty they said they would absolutely fix it for us with no charge. Geoff actually rode over immediately and brought us another vehicle to drive while ours was getting fixed. They were very apologetic and surprised that this happened. My husband and I were not upset with them at all as it seemed like a freak thing and we understand that these things just happen sometimes. I couldn't have had a better experience and I am so grateful that we made the trip over. The car was well worth it but the excellent customer service really made the experience over the top! Once again I can't recommend Geoff and Michael enough!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Awesome

Drove over 5 hours to get there and was well worth it. Very honest and friendly staff. Scott our salesman made the whole buying experience very enjoyable as it should be. Even did a follow up call the next day to see if we had any questions. Great experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great used truck buying experience

Had a great experience buying a used F-150 through Christian Letelier at Steven Kia. Christian was friendly, knowledgeable about the truck, and provided great customer service throughout the buying process. The price was fair, especially given high demand for affordable trucks in the area. Ahmad Salehi guided me through the paperwork, was happy to answer questions I had on the legal terms, and helped close the purchase quickly and efficiently. Overall am glad to have had the chance to do business with Christian, Ahmad, and the rest of group the Steven Kia.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.