Bob Wade Subaru

We walked into the dealership and were greeted by Rolando Mendez in a friendly and cordial manner. He listened to what we were looking for and presented us with several options. He did not pressure us; he helped guide us to the car that was best suited for us. He also was very patient in showing us how the new to us car mechanisms work. We are happy to recommend Rolando and Bob Wade Subaru to anyone looking for a Subaru.

Carla Heavener was a pleasure to work with. Knowledgeable of the product, no pressuring to make the sale, but once we decided to purchase, Carla came in on her day off to complete the sales process and offered helpful hints. This would have been a five stars review except for the sales manager’s low ball offer on our trade-in. I know to expect this when trading a vehicle, but he was stubbornly low, so I passed on the offer. I very easily found an outright purchase offer through Kelley Blue Book that netted me thousands more.

No comment !!! Other than to say that the jeep would be great. My wife and I came in and was told that that jeep liberty had a lot wrong with it, several dummy lights were on and they were going to whole sale it. Things have been resolved .and they looking to help us find the right vehicle !!!

Everyone was very helpful and respectful an I didn't feel pressured or rushed to make a decision

I had an appointment a couple of weeks ago with Ryan to test drive a used vehicle I saw on the website. Ryan was extremely helpful, knowledgeable, and a pleasure to work with. He followed up with me a couple of days later regarding my interest. I was not ready to commit. One, the price was a little over my budget. Second, I felt the vehicle was somewhat misrepresented. The mileage on the website was listed at 14,201 but when I arrived to test drive, the car had just over 17,000 miles. That's a big difference. Ryan also told me the car was a loaner but the difference in miles just didn't seem to add up. Also, the vehicle had personal property that belonged to a staff member, so my impression was that the vehicle was being driven more for personal use. I was still interested in purchasing the vehicle, hoping we could come to agreement on price, but I was emphatically told no by the sales manager. I thought Ryan might follow up again but I didn't hear from him. So, I will just keep looking for the right vehicle.

We visited Bob Wade a few months ago when we were looking at SUVs to buy in our near future, like 1-2 years from now. We worked with Chris Hite at the time, who was excellent! Not pushy, let us test drive and didn’t ride along with us. Answered all the questions we had, and even offered to have us take it home over the weekend! No other dealership will let you do that! Fast forward exactly 1 month ago, my Sentra was stolen on my fiancé’s birthday! So, we were in the market for a car to replace my old one. Thank You, Jesus, for helping me through all of my stress and anxiety, and making a way as I knew You would! Thank you Justin and Linda Hamlin for recommending Chris Payne at Bob Wade to us! Thank you to Chris Payne and the whole Bob Wade team; I highly recommend checking them out if you’re in the market for a vehicle! Their customer service is top notch - you won’t find it anywhere else. They definitely are customer driven, and take into account and prioritize what your best interests are to get you the best deal. Thank you to Farmer’s & Merchant’s Bank for working out such an awesome deal for us! I’m loving my new (to me) ride! In a few years, when we’re in the market for an SUV, we will be back for sure! We’re Bob Wade customers for life!

I truly wish the inventory had pleased me because Chris was my favorite salesman by far. He never pushed me and I feel he genuinely wants to see people get what they want. I will seek him out should I need a vehicle.

Chris, has sold me my last two Subaru cars, he is a great guy to deal with and he goes the extra mile to be sure you are happy and get the car you want.

If you are fortunate enough to have Rolando assist you, you not only leave with a new car, but a new friend! Rolando was courteous and attentive to any and all questions or concerns. A good transaction, only made better by an even better individual! My wife and I are grateful, thanks :-)

By far, this was the easiest and most pleasant car buying experience I’ve ever had. Rolando was communicative and responsive. He and the other staff went above and beyond to make sure I got what I wanted.