Bob Wade Subaru

4.8
(527 reviews)
Visit Bob Wade Subaru
Sales hours: 8:00am to 7:00pm
Service hours: 7:30am to 5:30pm
View all hours
Service Sales
Monday 7:30am–5:30pm 8:00am–7:00pm
Tuesday 7:30am–5:30pm 8:00am–7:00pm
Wednesday 7:30am–5:30pm 8:00am–7:00pm
Thursday 7:30am–5:30pm 8:00am–7:00pm
Friday 7:30am–5:30pm 8:00am–7:00pm
Saturday 9:00am–2:00pm 9:00am–6:00pm
Sunday Closed Closed
New (877) 241-5285 (877) 241-5285
Used (877) 444-3091 (877) 444-3091
Service (877) 243-3520 (877) 243-3520

Reviews

4.8
(527 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews. Includes reviews of Bob Wade Subaru from DealerRater.

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5.0

Fair, Friendly, No-Nonsense

Sales staff displayed great presentation & communication skills; pricing was reasonable; tough but fair buying & negotiation process - communication was respectful, transparent and clear throughout. I was very pleased with a fair & final off-the-lot price agreement. This is a family oriented business which cares about its people and values its customers. Would highly recommend a visit. It’s worth the trip from Northern Virginia to talk to the good people at Bob Wade.

5.0

Rolando responded on his day off and was very attentive &

Rolando responded on his day off and was very attentive & responsive throughout our vehicle buying process. Jamie was very good to deal with during our financing of the vehicle. Great customer service and very smooth process. We traveled 4 hours round trip and Bob Wade Subaru made it well worth it!

5.0

I love my 2016 Subaru Forester!

I love my 2016 Subaru Forester! Looks & drives like new! Thank you Rolando Mendez for all your help with my purchase!

5.0

Ryan contacted us about a new Forester he knew we would

Ryan contacted us about a new Forester he knew we would be interested in. He was indeed correct. After seeing the new Forester, I knew I would be buying. The new 2022 Forester was indeed everything I desired. Great buying experience. Thank you Ryan and all at Bob Wade Subaru.

5.0

Chris worked to help make this a very smooth transaction.

Chris worked to help make this a very smooth transaction. My wife and I drove 320 miles to check this vehicle out. It was worth that long drive. The Subaru Tribeca we we were interested in buying was clean and road ready when we arrived to see it. I have to give Chris and the dealership 5 stars on this purchace.

1.0

Today when my wife returned home from Bob Wade for a

Today when my wife returned home from Bob Wade for a scheduled oil change and fluid top off on her crosstrek her first words were "we are not ever buying a subaru from Bob wade again " I wasn't even suprised at this point. First issue was when new crosstrek needed filter replaced which I assume requires opening/removal of glove box because we found upon returning from shop a cd was broken inside of glove box. No emails were answered about how this happened or apology. Today after oil change and fluid top off, a few miles from shop the low washer fluid light came on, she reminded service people twice to check fluids knowing washer fluid level was low. She returned to shop and it was realized it was about a gallon low, never was even checked much less topped off. Bought a "certified used" impreza a few weeks ago and made it from lot to home (nearly an hour drive each way) only to find out only one key actually worked and my wife's key was a replacement key that wouldn't start vehicle. Had to return to shop to be told it was a replacement key and they would contact previous owner about key. After a week or so passed I contacted Bob Wade, told key would have to be ordered. Another week and told to return to shop to have new key programmed. Return to Bob Wade to be told wrong key was ordered also in between trips to shop found rear view mirror was nearly falling off of my "certified" vehicle so shop tightened screw. Bob Wade contacted me said key was in again and to return to shop again but did offer free gas fill up only to find a low tire on the same "certified" vehicle. So this will require at least another trip so I have actually put more miles on vehicle to and from shop than actual driving, limited warranty miles at that. The sales person misplaced copies of driver's license during purchase, not sure where it went. Luckily I have researched the vehicles I bought before hand because in both cases sales misquoted information about engine size or equipment options as examples. Not a big deal but sales should know the products they are selling. I was warned before hand by a couple of co-workers that had also purchased vehicles from Bob Wade and that they would recommend shopping around and that they had stopped buying here. Everyone has different opinions of quality and mistakes happen so we took a chance but enough is enough.

Dealer response

We apologize for your experience at the dealership. We have tried to reach out to you several times to discuss the situation with no answer. We will work hard on making this a better experience in the future

Consumer response

I received 1 voicemail last week for me to call the lot, not several. After I get time to get to the lot for my key I wont be returning so they is nothing to resolve at this point.

5.0

Shortly after taking possession of a pre-owned vehicle

Shortly after taking possession of a pre-owned vehicle purchased at Bob Wade Autoworld, several issues related to the vehicle and the transaction surfaced. Once my concerns were brought to the attention of Mr. Chris Hite, the Senior Sales Consultant who handled the sale, these issues were immediately, and satisfactorily, resolved. Chris Hite went above and beyond expectations in a manner reflecting true professionalism. Anyone in the market for a new or pre-owned vehicle will be well served by requesting an appointment with Chris Hite at the Bob Wade dealerships.

1.0

Bob Wade Autoworld has poor customer service and...

Bob Wade Autoworld has poor customer service and inventory. I recommend going to CMA Valley Subaru instead!

5.0

Maddy was excellent and really cared about my concerns as...

Maddy was excellent and really cared about my concerns as customer and even after the purchase of the car. Top notch and great service from her bosses and the dealership.

3.0

Decent people. Good shop services. Not a bad place by any...

Decent people. Good shop services. Not a bad place by any means but there are other lots in the area that are equally good if not better.

Dealer response

We have communicated with the customer and all is well at this time