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Prince Frederick Ford, Inc.

(207 reviews)
Sales hours: 9:00am to 9:00pm
Service hours: 8:00am to 6:00pm
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Sales Service
Monday 9:00am–9:00pm 8:00am–6:00pm
Tuesday 9:00am–9:00pm 8:00am–6:00pm
Wednesday 9:00am–9:00pm 8:00am–6:00pm
Thursday 9:00am–9:00pm 8:00am–6:00pm
Friday 9:00am–9:00pm 8:00am–6:00pm
Saturday 9:00am–9:00pm 8:00am–4:00pm
Sunday Closed Closed

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Reviews

(207 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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John Crissafulli, our sales person was informative,

John Crissafulli, our sales person was informative, patient and extremely helpful. He met our every expectation. My husband and I highly recommend him. Judy and David Bonior

John Crissafulli, our sales person was informative,

John Crissafulli, our sales person was informative, patient and extremely helpful. He met our every expectation. My husband and I highly recommend him. Judy and David Bonior

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

David and Judy, thank you for recommending John and sharing your positive experience at Prince Frederick Ford! We're pleased to hear he met all your expectations. Enjoy the ride!

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I was told my vehicle would be ready the next day, it was

I was told my vehicle would be ready the next day, it was ready the same day. Awesome service John. John is my service advisor at Prince Frederick Ford.

I was told my vehicle would be ready the next day, it was

I was told my vehicle would be ready the next day, it was ready the same day. Awesome service John. John is my service advisor at Prince Frederick Ford.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Carlos, it's fantastic to hear that John and the team at Prince Frederick Ford exceeded your expectations with their prompt service. Thank you for sharing your experience!

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Scheduled my oil change at 10 and less than an hour later

Scheduled my oil change at 10 and less than an hour later it was done with a recall being completed also. This is why I travel to this location instead of the two closer dealers. Outstanding service, thank all of you and keep it up!

Scheduled my oil change at 10 and less than an hour later

Scheduled my oil change at 10 and less than an hour later it was done with a recall being completed also. This is why I travel to this location instead of the two closer dealers. Outstanding service, thank all of you and keep it up!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Christopher, we're delighted to hear that our team at Prince Frederick Ford provided you with outstanding service! Thank you for choosing us and sharing your experience. We look forward to seeing you again soon!

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Fast transaction.

Fast transaction. Low pressure pricing. Could have been a bit lower. Salesman were knowledgeable. Thanks

Fast transaction.

Fast transaction. Low pressure pricing. Could have been a bit lower. Salesman were knowledgeable. Thanks

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for sharing your experience with us at Prince Frederick Ford! We're glad to hear that our team provided a fast and knowledgeable service. We appreciate the feedback on pricing and will keep it in mind moving forward.

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Excellent good experience Very nice staff Not too

Excellent good experience Very nice staff Not too expensive Recommend this dealership to others Fast service

Excellent good experience Very nice staff Not too

Excellent good experience Very nice staff Not too expensive Recommend this dealership to others Fast service

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Connie, we're delighted to hear you had an excellent experience with our team at Prince Frederick Ford! Thank you for recommending us and appreciating our fast service. We look forward to seeing you again!

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I stopped by PFF just to see what they had.

I stopped by PFF just to see what they had. I met Cameron, a sales person. He kept in touch whenever a vehicle came in that he thought met my requirements. Eventually my dream truck came in. (who knew I needed a truck) I bought it. Nobody was really pushy about the sale. It was a rather pleasant experience.

I stopped by PFF just to see what they had.

I stopped by PFF just to see what they had. I met Cameron, a sales person. He kept in touch whenever a vehicle came in that he thought met my requirements. Eventually my dream truck came in. (who knew I needed a truck) I bought it. Nobody was really pushy about the sale. It was a rather pleasant experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Good People

The staff was friendly and patient. With a no-pressure approach, they took the time to answer all my questions, allowed me to walk away and think on it overnight without the hard-sell tactics. When purchasing they did not make me feel rushed, fully explained all the terms, took the time to do a inspection of the vehicle with me, while providing instruction on how to use the features, where to find important items, etc. I am glad they have decided that buying a car should not be an uncomfortable experience.

Good People

The staff was friendly and patient. With a no-pressure approach, they took the time to answer all my questions, allowed me to walk away and think on it overnight without the hard-sell tactics. When purchasing they did not make me feel rushed, fully explained all the terms, took the time to do a inspection of the vehicle with me, while providing instruction on how to use the features, where to find important items, etc. I am glad they have decided that buying a car should not be an uncomfortable experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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New car Review

I had a great experience. Richard was amazing to work with and he even followed up with a call today. Loving my new vehicle!

New car Review

I had a great experience. Richard was amazing to work with and he even followed up with a call today. Loving my new vehicle!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Prince Frederick Ford New car purchase

Working with Jacob and Keith was fantastic and so was Lisa, the customer service rep. I enjoyed most of my experience.

Prince Frederick Ford New car purchase

Working with Jacob and Keith was fantastic and so was Lisa, the customer service rep. I enjoyed most of my experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Purchase of new Ford Bronco

From the manage on down you can tell they take pride in team work. It was obvious from my first contact with Prince Frederick Ford that they wanted my experience to be a good one. I've already recommended them to others

Purchase of new Ford Bronco

From the manage on down you can tell they take pride in team work. It was obvious from my first contact with Prince Frederick Ford that they wanted my experience to be a good one. I've already recommended them to others

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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