Prince Frederick Ford, Inc.

Once I got my truck into the service department, everything was great. People were courteous and professional. Nice job. However, I tried to get some questions answered and my service scheduled using the on-line chat and that was a disaster. The customer service reps (I made two attempts) couldn't answer a simple question such as what did I have to bring to make sure that my service was covered under my service plan (I ended up calling ford corporate) and then I left two messages to get the service scheduled and finally had to call back to the service department - I thought the idea behind on-line chat was to help customers, not deter them. The nine rating is because of the service people - I subtracted 1 for the bad chat - the chat line gets a nice big zero....

The service department was great. I like the new service desk area. Aaron kept me informed as to how the repair was progressing and I was provided a rental car during the repair process. It's been a couple weeks and no headliner rattle so I'd say the repair was a success. I'm very pleased.

The salesman Josh was excellent. He was very knowledge in the product, he kept things moving without putting pressure on me to buy. This kid has a future in this business, he was by far the best salesman I've ever had!