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Experience was good. I would have appreciated someone coming out to me in the waiting room to let me know how much like ne’er it would be. It took... an hour and 45 minutes. A little bit long, I thought.
Jeanne, we are happy we could make your experience a positive one. Please let us know if there is ever anything else we can do for you! Safe travels!
There were some issues in the beginning, mainly due to using outside help for a promotion, but Prince Frederick Ford stood behind their commitment to their... customers and made everything right. Because of this, we would go back to them again or recommend them to others
Groundhog Day every time we come here when it comes to Owner’s Rewards. It’s a Ford Program that everyone should is using. You mail us weeekly... about the program. Don’t throw a fit when we want to use it. They also don’t accept Ford’s Service Card. Small place, no car wash.
Contacted service department for a fuel leak. Made a appointment could not take me for several days. After dropping off my truck on said day called at... end of day to find out truck had not been looked at .after expressing my dissatisfaction service manager told me it appeared to be rodent damage and was not cove reread under warranty. Advised manager wanted truck fixed at my expense. Told me would order part and fix. Truck would be ready by Monday. Called Monday to find out no part had been ordered because I had not paid for part. At no time was I informed to pay opfront or is it Fords policy. Truck was finished by Friday. When truck was picked up discovered three scratchs on drivers side rear door aunt grease stain on drivers door interior. Not the kind of treatment I expected for a truck with only 1000 miles. The service advisor Chinon Holland was rude.and unprofessional.
Floyd, thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a ...stellar experience here at Prince Frederick Ford, Inc.. We would like the chance to talk to you further so please do call us at (301) 855-1739 at your earliest convenience so we can work with you to make this right. We hope to hear from you.
The service dept is outstanding. I like the sales people.
Every time I’ve had to bring my car and the technician working on the car is messed up something while fixing something else. Not for the regular service... for the items that were warranty. That meant another trip back to the service department to have that repaired which has been really inconvenient. When I purchased the car all she could say good about it was it had 10 cupholders which are totally useless except for the two in the front everything tips over in the cupholders
Great service since 2005. Highly recommend this dealership.
check engine lite was on took to dealer they said it was the crankshaft position sensor had it replaced 675.00 dollars later lite still on now they say... it could be a timming belt issue. ford has known about this for awhile and I was never told this my truck is a 2012 F-150 3.5l eco boost
Staff was friendly and happy to take advantage of promotional service pricing.