Mercedes-Benz of St Louis

Just wanted to share what a wonderful experience I had leasing my new Mercedes from Lesa. She was great returning my phone calls and answered any questions I had. I will definitely use Mercedes St. Louis in the future.

Great experience purchasing our new car from Lesa at MB St Louis! She is so thoughtful ans thorough and keeps her clients well informed throughout the car buying process. She made sure to answer all questions and made it so easy. She is approachable and made sure all our questions were answered. The whole dealership has been excellent. We are leaving audi after 15 years and are so happy to find the perfect Mercedes with Lesa at your dealership! Thank you so much.

Great dealership. Being a out of state purchase. Scott Gilbert was very helpful made everything smooth and easy and simple. I recommended Scott to anyone looking for a vehicle. Also Steve in finance made all the paper easy. They sent paperwork overnight with a over night return envelope. The whole process was smooth and simple. Thank you will use you guys again in the future.

I have purchased a few cars from Mercedes Benz of STL over the years. Most recently last week bought AMG GLC 63E S working with Scott Gilbert. The experience was fast, smooth and got us going on our way same afternoon. Scott followed up with me a few times since to make sure everything was in order and we couldn't be happier

I have worked with this dealership for nearly 20 years, and many cars. The service / maintenance experience is excellent. The sales experience is excellent. And... the cars are excellent.

Absolutely thrilled with my experience at Mercedes Benz of St. Louis, and I can't thank John Lupia enough! From the start, John was incredibly helpful and attentive to my needs. I was looking for a very specific GLC with a set of features, and John went above and beyond to source the perfect one from another dealership. His communication was top-notch throughout the entire process, and he made sure everything was seamless. I truly appreciate his dedication to finding exactly what I wanted, and I’m beyond excited with my new vehicle. Highly recommend John and the team at Mercedes Benz of St. Louis if you're in the market for a new car! 5 stars all the way!

The dealership is very clean and had lots of beautiful cars. Worked with Lesa Who was very knowledgeable, kind, and very patient with me. She paid attention to me the entire time. Answered every question then showed me everything in the car so I could use it right off the lot. An excellent experience and drove home with the best car I’ve ever had.

I believe the vehicle could’ve been ready to go, instead of come back to pick up after we done with a few things

Mercedes Benz of STL sells luxury cars. But what they did not sell to me is quality, safety, or customer service. Earlier this year, I experienced a dangerous and traumatic incident with my Mercedes EQE 350 that could have resulted in loss of life. My car came to an abrupt stop while I was on 55 South going 65 mph. This stop came with zero warning or alert in the car. If there had been a semi behind me, I would have been crushed. In fact, if anyone was behind me, I would have potentially killed them and it would have been my fault. Despite the severity of the issue, the Mercedes corporate executive referral manager assigned to me provided subpar customer service and failed to provide any resolution. I was merely told that they found “a bunch of errors” from that day and expected to continue driving the car. After months of back-and-forth with MB Corporate, MB Dealership, my only option given from this dealership was to pay $39K to end my lease. The entire time, the dealership said they’d help me get out of this car, but when it came down to it, they were not willing to help. I strongly caution against purchasing a car from this dealership as they do not prioritize customers that spend an exorbitant amount of money with them. And PLEASE reconsider purchasing an electric car from this manufacturer because they DO NOT stand behind their product. If anything happens to your "luxury car", prepare for a long, drawn out fight that ends up with you getting nothing promised to you.

I had my car checked for a 1200 mile relocation. "All good", I was told. Six months later I find the entire bottom of the car is rotted out, the brake line so corroded I was not allowed to drive it home. The subframe about to fall off…and other axle etc rot. I could have been Killed on that 1200 mile trip. Other times, when I got the car back from service suddenly there'd be new problems. Quick, superficial service….they don’t take care of your car, could care less. When I confronted them about these Huge mistakes they said "not our fault". Oh really, then who's. Almost $10,000 repairs, 108,000 miles. Why did I spend all this money for a Mercedes E350 "reliable luxury car". Dave Cissi, Service Manager took NO RESPONSIBILITY for this terrible, dangerous service work.