Reviews
Took my a Chevy Cruze to this dealership for a timing
Took my a Chevy Cruze to this dealership for a timing belt and now have a timing cover leak and they want nothing to do with it and won’t do a thing to look at it or anything. Like I took it to another dealership that found the leak and they brought it to my attention horrible service department
Took my a Chevy Cruze to this dealership for a timing
Took my a Chevy Cruze to this dealership for a timing belt and now have a timing cover leak and they want nothing to do with it and won’t do a thing to look at it or anything. Like I took it to another dealership that found the leak and they brought it to my attention horrible service department
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Helo Ben, we found the invoice on the timing belt replacement. The oil leak is documented previous to us working on the vehicle. We also have photos of the leak from our state-of-the-art UVeye scanner. Please contact John Ratulowski for further assistance. Thank you.
You stated it the oil cooler was leaking not the timing cover like I had another dealership do change out the oil cooler and they stated the timing cover was leaking so I’m sure it was leaking the whole time but due to an over look on at the dealership could of saved time on getting it fixed right the first time would of been handy I think
Everything and everyone was great.
Everything and everyone was great...best car buying experience I ever had! Thank you Andy my salesperson and Lisa in finance!
Everything and everyone was great.
Everything and everyone was great...best car buying experience I ever had! Thank you Andy my salesperson and Lisa in finance!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind review; we are happy to pass along your comments to the team here at Jack Schmitt Chevrolet of O'Fallon! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Outstanding service department.
Outstanding service department. The facility is always clean and the service technicians and drivers are always courteous. I would recommend Jack Schmitt Chevrolet to anyone.
Outstanding service department.
Outstanding service department. The facility is always clean and the service technicians and drivers are always courteous. I would recommend Jack Schmitt Chevrolet to anyone.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Richard, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Great customer service getting my car in, ordering the
Great customer service getting my car in, ordering the parts needed and installation. When informed for pickup after installation, when I arrived , all paper work was complete, all I had to do was sign. This was a warranty repair on my 2019 Cadillac XT5 thermostat replacement. Would highly recommend this dealership.
Great customer service getting my car in, ordering the
Great customer service getting my car in, ordering the parts needed and installation. When informed for pickup after installation, when I arrived , all paper work was complete, all I had to do was sign. This was a warranty repair on my 2019 Cadillac XT5 thermostat replacement. Would highly recommend this dealership.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Alan, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Dealership reminded me about the service points had I
Dealership reminded me about the service points had I accumulated and allowed me to put the dollar amount toward the amount that was for for services. This saved me a lot of out of pocket cash! Thanks “Jack Schmit!”
Dealership reminded me about the service points had I
Dealership reminded me about the service points had I accumulated and allowed me to put the dollar amount toward the amount that was for for services. This saved me a lot of out of pocket cash! Thanks “Jack Schmit!”
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your positive review about your recent experience with us! We look forward to your next visit! Take care!
Bought a car there for 20,000 dollars they would wash it
Bought a car there for 20,000 dollars they would wash it , got home with the car all scratched up , AC would not work , wouldn't buy a another car from them.
Bought a car there for 20,000 dollars they would wash it
Bought a car there for 20,000 dollars they would wash it , got home with the car all scratched up , AC would not work , wouldn't buy a another car from them.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Stephen, we regret to hear that you had this experience with us. We'd like the opportunity to turn your experience around. Please reach out to us at (618) 628-2500 at your earliest convenience to discuss how we can turn this experience into a positive one.
Fantastic attitudes, very excited to have your business,
Fantastic attitudes, very excited to have your business, ask for Salesman “ “Bill”, he’s thorough and fantastic! Finance Mike was wonderful to deal with as well!
Fantastic attitudes, very excited to have your business,
Fantastic attitudes, very excited to have your business, ask for Salesman “ “Bill”, he’s thorough and fantastic! Finance Mike was wonderful to deal with as well!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Service Dept is excellent!
Service Dept is excellent! They are very professional and provide great customer service. Highly recommend them!
Service Dept is excellent!
Service Dept is excellent! They are very professional and provide great customer service. Highly recommend them!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Great dealership!
Great dealership! I wouldn't take my vehicle to any other repair shop in the area.
Great dealership!
Great dealership! I wouldn't take my vehicle to any other repair shop in the area.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Great dealership
Great dealership for both Sales and service. Best dealership in the area.
Great dealership
Great dealership for both Sales and service. Best dealership in the area.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
David, we appreciate your positive review about your recent experience with us! Thank you so much for your feedback! We hope you have a great day!