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Sunset Hills Subaru

(493 reviews)
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 5:30pm
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Sales Service
Monday 9:00am–9:00pm 7:30am–5:30pm
Tuesday 9:00am–6:00pm 7:30am–5:30pm
Wednesday 9:00am–9:00pm 7:30am–5:30pm
Thursday 9:00am–6:00pm 7:30am–5:30pm
Friday 9:00am–9:00pm 7:30am–5:30pm
Saturday 9:00am–6:00pm 8:00am–1:00pm
Sunday Closed Closed
2023 consumer dealer award
View 1 awards
2023 consumer dealer award

Reviews

(493 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Sunset Hills Subaru from DealerRater.

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Great service team led by Michael and the other members

Great service team led by Michael and the other members of the Subaru team thanks

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Everyone was friendly, courteous, and competent.

Everyone was friendly, courteous, and competent. They kept me informed of my car's progress. I'm really thankful for the shuttle service. I will be returning!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Storck, 2022 Crosstrek

This was my second Subaru from Sean Sullivan and what is now Sunset Hills Subaru (formerly Webster Groves Subaru). Both times were great! No pressure, always very helpful. That is why we ended up with two from them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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I was looking for my first new car since 1998!

I was looking for my first new car since 1998! We had a great experience with Sean Sullivan . Sean was patient, professional, and extremely helpful. He was especially kind to me when I shed a few tears as I said goodbye to my trusty minivan. At just 2 weeks of ownership, I am loving my new Forester. Many thanks to Sean and the team at Sunset Hills Subaru!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

We received friendly and timely service on a re-call

We received friendly and timely service on a re-call issue. Michael informed us when the vehicle was being worked on, but not yet complete, and again when it was ready to be picked up

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

We purchased our Outback an our CrossTrek from Sunset,

We purchased our Outback an our CrossTrek from Sunset, and both times were a very positive experience. Going there for services is like visiting family. Sounds odd, but we actually really look forward to going there and seeing them. That alone makes all the difference and keeps us coming back

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Helpful accommodating, good attention, thorough questions

Helpful accommodating, good attention, thorough questions answered, or warm and friendly place to stay while the work is being done.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Service was fast and efficient.

Service was fast and efficient. Our representative was very professional. Facilities and waiting area clean

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Waiting area was comfortable clean had ample supply of

Waiting area was comfortable clean had ample supply of coffee or other beverages that you might want the service rep was attentive to me and I appreciated the fact that there was a car wash after service in my car

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Sunset Hills Subaru staff is always friendly and helpful.

Sunset Hills Subaru staff is always friendly and helpful. They go out of their way to solve any issues and help in anyway. I will return to buy my next car here and their service department is the best!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.