Heritage Ford

I had purchased a vehicle from Heritage several years ago. I had a super experience then, so I checked with Heritage this time. Going online, I found a vehicle I liked. I looked at the Blue Book and saw that Heritage had the highest rating for it at the best price. Decided to drive an hour to check it out. I was met by Devin, who answered all my questions, set up a test drive, and sat with my wife and I as we decided. We took a lunch to decide and returned to purchase the vehicle. Once again, the work with the paperwork went easily, the vehicle was prepped spotless, and we were able to drive away happy. One of the things I appreciated was that there was not any dickering. They had the best car at the best price of any and that was it. The other thing I really appreciated was the customer service provided by Devin and the rest of the staff. Now, with this car, I may never need another one, but if I do, I will definitely shop at Heritage first!

I am appalled at Heritage Ford's complete lack of respect for their customers and there ability to do their job when servicing a car. Did you know when you make a service appointment that doesn't mean they will actually touch your car? Also when you have paid for a service on your car and you find out later it was never done and nobody can tell you why? Not only do they not do it but then they don't do it or give you a refund! Of course they would be happy to schedule you and have you pay for the same service again. They also will give you a total amount owed and then when you show up for your car the total due is much higher and they can't explain why! The lady who works at the quick lane part of it is completely unqualified and knows absolutely nothing! I have never dealt with or seen a more incapable place in all of my life. This includes their quick lane and their service department. You would be better off to let a xxxxxx work on your car under a shade tree then trust these people to take care of your vehicle I HIGHLY recommend you never go there for service!!?!!

Horrible overall service experience and experience with Service Manager and General Manager. Should have gone with John Jones from beginning!! Very long story short we had a vehicle droppedoff with transmission issue. Was told it would be a ‘few days’ before a technician could look at it since we didn’t have an appointment. After a week I hadn’t heard anything so I checked in. Was told two cars ahead of our and it would be a ‘couple days’. Another week went by and hadn’t heard anything so I had to reach out again. Was told one vehicle ahead and would only be a couple more days…. Following week, same thing. Over 4 weeks finally get diagnosed and told parts would take a week. After a week of not hearing anything I reached out again asking for an update to be told it was installed but now has to go John Jones to be programmed and that would take a week… the next week after not hearing anything I reached out again to be told that there was a problem with the transmission they put in and they would have to send to John Jones to fix under warranty. You get the frustration. On top of the lack of communication and me having to pull information from them, I was quoted different prices from what I was actually charged and they nickel and dime charges for sure. Like $55 shop charge added. I asked what it was for, and it was for shop rags and uniforms... So when it was finally ready after 7 weeks I took my concerns to service manager who was no help and offered no sincere concern and even admitted that his tech shouldn’t have taken the job and they he would be talking to him about it. He also said he would talk to the service coordinator about his lack of communication and not accurately estimating how long it would take. His solution was that I should have asked them to use on of their rental cars but that since I didn’t he couldn’t do anything. I told him the service person knew I had a rental and that’s why I was upset waiting and waiting.. thought I’d get a better response from Heritage General Manager but all he did was make excuses and had more questions about me and my customer service experience… just a giant waste of time and money and severe lack of customer service by management for sure!! They could clearly care less about trying to keep anyone as a customer.

Horrible overall service experience and experience with Service Manager and General Manager. Should have gone with John Jones from beginning!! Long story short we had a vehicle off with transmission issue. Was told it would be a ‘few days’ before a technician could look at it since we didn’t have an appointment. After a week I hadn’t heard anything so I checked in. Was told two cars ahead of our and it would be a ‘couple days’. Another week went by and hadn’t heard anything so I had to reach out again. Was told one vehicle ahead and would only be a couple more days…. Following week, same thing. Over 4 weeks finally get diagnosed and told parts would take a week. After a week of not hearing anything I reached out again asking for an update to be told it was installed but now has to go John Jones to be programmed and that would take a week… the next week after not hearing anything I reached out again to be told that there was a problem with the transmission they put in and they would have to send to John Jones to fix under warranty. You get the frustration. On top of the lack of communication and me having to pull information from them, I was quoted different prices from what I was actually charged and they nickel and dime charges for sure. So when it was finally ready after 7 weeks I took my concerns to service manager who was no help and offered no sincere concern and even admitted that his tech shouldn’t have taken the job and they he would be talking to him about it. He also said he would talk to the service coordinator about his lack of communication and not accurately estimating how long it would take. His solution was that I should have asked them to use one of their rental cars but that since I didn’t, he couldn’t do anything. I told him the service person knew I had a rental and that’s why I was upset waiting and waiting.. thought I’d get a better response from Heritage General Manager but all he did was make excuses and had more questions about me and my customer service experience… just a giant waste of time and money and severe lack of customer service by management for sure!! Could tell they could care less about keeping a customer or do anything to try and make it better.

I love to go to Heritage Ford and talk to all the employees. They ar so nice. And so helpful. Bernetta Tyree

All the employees were the best. Terry was so good at what he does at the dealership. Devin, Bob are so good at their job. I love my car it is perfect for me.

Had a great experience and wasn’t pressured at all. Really enjoyed the experience overall!

This is our third vehicle from Heritage. We have had great experiences everything and everyone is so friendly!

This is the sixth vehicle purchased from Heritage Ford, and each has been a great experience from a consumer standpoint. Devin, has been awesome to work with and I appreciate his patience in the process.

Great dealership and great people to deal with!! This is the second vehicle that we bought from them and perfect transaction, both times!!