Waldorf Ford

From the moment I walked in the dealership they were very welcoming and attentive of what I was looking for. No salesman pressure what so ever. Finance department was very good at getting a good rate.

Buyer beware! BBB grade of F. Dealer uses deceptive pricing practices. If you buy there go through EVERY line in the contract before you sign anything!

My interaction with the cashiers desk was awful from the time I walked in to the time I walked out. The cashiers desk sits directly in front of service department, when I walked in and asked if this is the service department? The cashier told me no and pointed to the right. I walked back outside, headed to where she pointed and it turns out the service desk is adjacent to her desk. Her desk is inside the service department. Why she would tell me i'm not in service department is beyond me and why would she let me walk outside searching for the service department. To make matter worse, when I paid for my services and walked to my vehicle. Her coworker calls me laughing and tells me I forgot my key. I walked inside to collect my key and they are both laughing. I did not find this amusing. My key was never given to me when I checked out. How can I forget something that was not given to me? Cashier representative, to put it nicely was not a peoples person or just had poor communication skills. Regardless the case, she should not be the first person and last person to see. If I can give this a zero star rating, I would.

Sales gets a 5, Finance gets a 2. We bought a new Bronco sport and really appreciated Rocco and Donald in Sales. The whole Finance experience was a major problem, though. Maintenance/repair contracts were presented rapidly ion a big display table with high pressure tactics. They failed to mention high deductibles per visit and ended up presenting multiple copies of contracts with slightly different terms that we signed electronically. Then they handed us a thumb drive with all the electronic copies. Worse, the electronic copies don’t have all the terms, just a QR code to download. If we had made them print out every contract and the terms and then explain the terms we wouldn’t have bought what we did.

Great experience and walked away with the car I came for. Salesman Reggie was exceptional with his customer service and savy. Really made my decision an easy one!

Listed price was not correct. They quoted much higher and stopped responding when I showed them the cars.com listed price. Will not be buying from them!

Brought my vehicle in April 2024 and traded our truck in on it. So my 60 daya in my temp tags were expired I drove to Waldorf Ford to ask about my tags and was told they don’t have them and they need the title for the trade in which I handed them when I came in and a signed letter with my husbands signature saying the trade in was ok. I then mailed that in within the week. The finance manager Leo promised me my tags with a week because he was going to fedex them To me. 3 weeks have gone by no TAGS I tried calling the dealership for hours with not one person answering the phone , so I go back in to the dealership asked for Leo well couldn’t speak with him he was with other customers. Another finance manager finally came to help me with no details as to what was going on and couldn’t get an answer about my tags because they still weren’t available, so 30 mins go by and he comes to say that I need more documents to get my tags that wasn’t mentioned the last time I was there . So now I need the red title from the bank and now my husband needs to come in and sign paper work for the trade in, reminder he was with me when we traded in the vehicle. WE ARE GOING ON 6 MONTHS IVE HAD TEMP TAGS AND THEY EXPIRE IN 3 DAYS AND WALDORF FORD KEEPS COMING BACK WITH MORE INFORMATION THEY NEED IN ORDER TO FWT MY TAGS!!!! Save yourself a trip and go elsewhere I’ll never buy another vehicle from them. My family and I have always gotten our vehicle from them. Since they went under new management it’s gone done hill!!!

Before I begin, I debated writing this review because I already know what the owner or management’s response will be: “This isn’t the experience we want. Please reach out, etc., etc.” We’re currently in the market for a Ford Ranger Raptor and noticed that the Ford dealership in Waldorf had two in stock, both with black exteriors. I submitted an inquiry and completed the Ford pre-qualification process. On October 10th, I heard back from Dante, who followed up multiple times via email and text, asking when we would come in to see and test drive the truck. I told him we’d likely stop by on the 14th. So, we made the drive up from Fredericksburg. When we arrived, we saw one of the trucks parked on the median and the other near the dealership’s entrance. We were greeted by a soft-spoken salesperson, Reggie (I believe that was his name). I was upfront with him, explaining that we weren’t buying that day since we were in the process of refinancing our home and wanted to finish that before taking on new credit. However, I had pre-qualification, and since we don’t currently own a pickup, we wanted to make sure it would be a good fit before moving forward. I made this clear before even stepping inside the dealership because I didn’t want to give the impression we’d be buying that day. Assuming we liked how it drove, we planned to return in a week with a check from our bank. Reggie took us inside, had me verify my information in their system, and asked for my ID for the test drive, which I had already confirmed with Dante three days earlier. After some time, Reggie returned with a scanned copy of my ID, details printed out on a piece of paper, and the truck’s key. We headed outside to the truck, where Reggie then informed us that management wasn’t allowing test drives. I reiterated that the whole point of our visit was to test drive the truck. I didn’t need to see the exterior — I’d already seen that online. I wanted to drive it. Reggie asked us to wait while he spoke with management again. A few moments later, he returned and said management didn’t want anyone putting additional miles on the truck. My wife, who had already started the truck and seen the odometer, pointed out that it already had miles on it, which seemed to surprise Reggie. He responded, “It does?” At that point, I told Reggie that we could go back inside, where I would take the printed copy of my information and be on my way. He asked if I wanted to speak with management, and I declined. There was no reason to speak with them after I had coordinated and confirmed the test drive for four days. Needless to say, we didn’t buy our new Ranger Raptor from this dealership. Save yourself the time.

This review is about La Plata Ford and Waldorf Ford used car dealership, the staff at both locations are very deceiving. They come off as being very friendly and helpful, but they prey on your vulnerability. Long story short I went to Waldorf Ford and picked out a car. I had been in a car accident and received money from the Insurance company and obtained a car loan from the credit union. Waldorf Ford told me that I couldn't have what I wanted because the price I was offering was too low. So I went to Laplata Ford, they were welcoming and agreed to my offered price. I notice there were scratches on the car and it also needed tires. The manager agreed to take care of this, in the coming days. The only thing replaced were the tires. Approximately 20 days after I had the car, I got a call from the LaPlata accounting office of the dealership stating that I owe $14,000. I told her no, I had paid everything in full. Then she proceeded to call me the next week stating that I need to pay the money that I owed them or return the car. The young man who processed my paperwork had subtracted $14,000, twice on my paperwork. I told her that I would be returning the car on Friday afternoon. I returned the car, thinking that I would get my money back and the accounting department would pay off my loan in an expeditious manner. After all, we paid them same day. Today, Oct 16, 2024, I have not received any money or credit to my car loan. This unprofessional behavior. I would advise anyone looking to buy a car to do your research and stay away from these unprofessional crooks

I have purchased over $200,000 worth of vehicles from Waldorf Ford in the past six months for my growing Turo fleet. My most recent purchase marks my 7th vehicle from them, and I am potentially looking to buy my 8th vehicle soon. While overall I've had a positive experience, there are still some areas for improvement, particularly in communication, follow-up, and follow-through. Despite this, I have to commend the hard-working team at Waldorf Ford for their diligence and effort to secure great deals for me. My salesperson, Dontaz Naves, has been instrumental in getting my deals completed. While I know he has a lot on his plate, his hard work has been appreciated. Steve, the used car manager, has also been a key player in negotiating prior deals and helping me get the pricing and details I needed to make informed decisions. In addition, I'd like to give thanks to Patrick and the other managers who assisted me along the way. The finance team—Ram, Sahir, Joe, and former employee Malik—also deserves recognition. They've worked tirelessly to find banks and interest rates that aligned with my budget, and Joe has been especially helpful in educating me on banking processes and offering suggestions to help me expand my fleet. That being said, as I mentioned in a previous review, there are still issues with follow-up and communication. At times, I’ve had to repeatedly ask the same questions or request follow-ups. I believe this could be improved by implementing a more structured follow-up system, perhaps by hiring an administrative specialist to assist the sales team, finance, and managers. This would ensure that customer needs are handled properly, including “I owe you” items, special offers, parts, or post-sale follow-ups. Overall, I am happy with Waldorf Ford, and I appreciate the hard work the team has put into my deals. With just a few adjustments in communication and follow-up, I believe their customer service can be elevated to the next level.