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Waldorf Ford

(1,176 reviews)
Visit Waldorf Ford
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 7:00pm
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Sales Service
Monday 9:00am–8:00pm 7:30am–7:00pm
Tuesday 9:00am–8:00pm 7:30am–7:00pm
Wednesday 9:00am–8:00pm 7:30am–7:00pm
Thursday 9:00am–8:00pm 7:30am–7:00pm
Friday 9:00am–8:00pm 7:30am–7:00pm
Saturday 9:00am–8:00pm 8:00am–4:00pm
Sunday 11:00am–4:00pm Closed

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New (301) 965-9511 (301) 965-9511
Used (301) 965-9508 (301) 965-9508
Service (301) 965-9520 (301) 965-9520

Inventory

See all 301 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since January 2024.
Welcome to Waldorf Ford your source for Ford in the Washington DC area. Our goal is to make buying your next vehicle the kind of experience that earns your recommendation to family and friends. We invite you to visit us online at waldorfford.com or stop by our dealership. We're located at 2440 Crain Hwy Waldorf MD. Waldorf Ford has founded its reputation on customer trust and satisfaction. We know that trust isn't simply given so we have dedicated ourselves to earn yours. Because of this dedication we have been awarded Ford's President's Award for exceptional customer service 22 times. We hope you will consider us for your next vehicle.
We are Dedicated to Excellence

Service center

Phone number (301) 965-9520

Service hours

Monday
7:30am–7:00pm
Tuesday
7:30am–7:00pm
Wednesday
7:30am–7:00pm
Thursday
7:30am–7:00pm
Friday
7:30am–7:00pm
Saturday
8:00am–4:00pm
Sunday
Closed

Meet our employees

Reviews

(1,176 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Waldorf Ford from DealerRater.

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Randy and Emna did their very best to provide me with all

Randy and Emna did their very best to provide me with all the information I needed to make the decision to purchase and operate the vehicle after purchase, including the trade and both continue to provide me with assistance as the need arises.

Randy and Emna did their very best to provide me with all

Randy and Emna did their very best to provide me with all the information I needed to make the decision to purchase and operate the vehicle after purchase, including the trade and both continue to provide me with assistance as the need arises.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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I enjoyed the whole process from sales to driving off in

I enjoyed the whole process from sales to driving off in my vehicle, my sales person an financial experience was satisfactory.

I enjoyed the whole process from sales to driving off in

I enjoyed the whole process from sales to driving off in my vehicle, my sales person an financial experience was satisfactory.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

It's great to hear that your experience from sales to finance was satisfactory at Waldorf Ford. Thank you for choosing us, and enjoy driving your new vehicle!

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The service writer Wendy was great no problems.

The service writer Wendy was great no problems. I didn't like how they try to get over on me with reported problem I'm a retired technician that happened to know a little bit about cars I have a warranty with endurance and waldoft Ford is where I want to take my vehicle but I want to feel comfortable that they will take care of reported problem with out me having to call or see mangers.

The service writer Wendy was great no problems.

The service writer Wendy was great no problems. I didn't like how they try to get over on me with reported problem I'm a retired technician that happened to know a little bit about cars I have a warranty with endurance and waldoft Ford is where I want to take my vehicle but I want to feel comfortable that they will take care of reported problem with out me having to call or see mangers.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

It's great to hear that Wendy provided excellent service. We understand your concerns about feeling confident in the handling of reported issues, especially with your background as a retired technician. Our goal is to ensure you feel comfortable and well taken care of during each visit. If there's anything specific you'd like us to address or discuss further, please don't hesitate to reach out directly. Management Team at Waldorf Ford - (240) 427-1309

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Rob Was very professional and tentative to my car needs

Rob Was very professional and tentative to my car needs and easy to talk with.

Rob Was very professional and tentative to my car needs

Rob Was very professional and tentative to my car needs and easy to talk with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Your feedback for Rob is much appreciated! Thank you for supporting Waldorf Ford.

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We have purchased several vehicles from Waldorf Ford and

We have purchased several vehicles from Waldorf Ford and we have received excellent service every time. We will continue to purchase vehicles from Waldorf ford in the future.

We have purchased several vehicles from Waldorf Ford and

We have purchased several vehicles from Waldorf Ford and we have received excellent service every time. We will continue to purchase vehicles from Waldorf ford in the future.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

John, thank you for your continued trust in Waldorf Ford! We're ecstatic to hear about your positive experiences and look forward to serving you again in the future.

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All some dealer great people and nice and friendly derive

All some dealer great people and nice and friendly derive writer great and tech was nice

All some dealer great people and nice and friendly derive

All some dealer great people and nice and friendly derive writer great and tech was nice

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks so much for the review. We look forward to your next visit to Waldorf Ford!

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Exceptional, friendly and changed my oil rotated tires

Exceptional, friendly and changed my oil rotated tires and took care of factory recalls all in my driveway. The best!

Exceptional, friendly and changed my oil rotated tires

Exceptional, friendly and changed my oil rotated tires and took care of factory recalls all in my driveway. The best!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with Waldorf Ford! We're happy to hear that our team provided exceptional service right at your doorstep. We appreciate the kind words and look forward to assisting you again in the future!

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I was most impressed by the promp, courteous, no hassle

I was most impressed by the promp, courteous, no hassle transaction. Rose, and Malcolm was so helpful, attentive to my family needs. I have to say they made the process so easy.

I was most impressed by the promp, courteous, no hassle

I was most impressed by the promp, courteous, no hassle transaction. Rose, and Malcolm was so helpful, attentive to my family needs. I have to say they made the process so easy.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We're delighted to hear that Rose and Malcolm provided a prompt, courteous experience for you at Waldorf Ford. It's great to know they made the process easy and attentive to your family's needs. Thank you for sharing!

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Very poor attention to detail.

Very poor attention to detail. Purchased a used car and once you sign papers they do not care. I went to pickup my vehicle as it needed a part fixed prior to me taking it home. Upon arriving to pick it up the following was the "delivery experience": -2 missing valve stem caps -1 dead key fob -Both key fobs missing the hard key inside -Front tire pressure on both tires was 22 / Rear at 38 (Specs are 32psi each tier) and I had to put air in it myself. -Tank of gas near empty -The "repair job" was done terribly leaving exposed wires inside the door jam -Back glass covered in dried glue from the tint that was removed I sent them a picture of the shady door repair and asking to replace the missing keys and have been ignored for 2 days. Would not purchase from here again and if this is the level of detail you receive a car in how can you trust the "inspection" and any other look overs of the car they are actually selling you. I don't normally leave reviews but being ignored with these problems is not how a large dealership should conduct business.

Very poor attention to detail.

Very poor attention to detail. Purchased a used car and once you sign papers they do not care. I went to pickup my vehicle as it needed a part fixed prior to me taking it home. Upon arriving to pick it up the following was the "delivery experience": -2 missing valve stem caps -1 dead key fob -Both key fobs missing the hard key inside -Front tire pressure on both tires was 22 / Rear at 38 (Specs are 32psi each tier) and I had to put air in it myself. -Tank of gas near empty -The "repair job" was done terribly leaving exposed wires inside the door jam -Back glass covered in dried glue from the tint that was removed I sent them a picture of the shady door repair and asking to replace the missing keys and have been ignored for 2 days. Would not purchase from here again and if this is the level of detail you receive a car in how can you trust the "inspection" and any other look overs of the car they are actually selling you. I don't normally leave reviews but being ignored with these problems is not how a large dealership should conduct business.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

It's disappointing to hear about your experience with the vehicle delivery and subsequent communication issues. We strive for thoroughness in our service, so it's concerning that these details were overlooked. Please reach out directly as we would like to address each of these concerns promptly and restore your confidence in us. Thank you, Management Team at Waldorf Ford - (240) 427-1309

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I would like to thank Ashley at Waldorf Ford for her

I would like to thank Ashley at Waldorf Ford for her service on my visit !!!

I would like to thank Ashley at Waldorf Ford for her

I would like to thank Ashley at Waldorf Ford for her service on my visit !!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for leaving Waldorf Ford a five-star review and giving a shout-out to Ashley!

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