They were great to deal with until i needed something AFTER my purchase. My used vehicle had three keys but only one key fob, I bought two additional ones and they wanted to charge me $62.50 to program them. You think they would have done it for free. Not to good at taking care of a customer.
Hi, thank you for bringing this unfortunate experience to our attention. We value our clients and your feedback so we would appreciate the opportunity to discuss your situation to try and regain your confidence back in our dealership. Please contact BDC Manager Doug Hensley or Randy Mann at (859) 824-3337 when you have an opportunity, and we will be more than happy to try and turn your experience around.
Easy, painless experience
Easy and painless experience! Car buying can be stressful but Devin made it super easy, was upfront the entire time and made car buying a great experience.
Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! We are always more than happy to assist you if anything else comes up. Take care!
Used vehicle purchase
I highly recommend working with Devin Fitterer!! I unexpectedly broke down Monday evening and posted Tuesday that I needed a used far for a good price that’s doable while in college. He set me up with a great deal and I’m so thankful! Can’t wait for this new journey in my 2014 Chevy Cruze!!
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Piles Chevrolet & Buick, Inc.. Please let us know if there is anything else we can do for you; we are more than happy to help!
Timely efforts and easy business
Came looking for a car for my daughter. Devin helped us out in a time efficient manner. He answered all our questions directly and was to the point. Easiest car we’ve ever bought, and we’ve bought plenty.
Your satisfaction is important to us, so we want to sincerely thank you for choosing Piles Chevrolet & Buick, Inc. and we hope to see you again soon! Thank you again for choosing Piles Chevrolet & Buick, Inc. and we hope to see you again.
Devin was great.
I came in with a plan to trade in my BMW and Devin Fitterer met and exceeded all of my expectations. I’d rate 10 stars if possible. Amazing service.
Your satisfaction is important to us, so we want to sincerely thank you for choosing Piles Chevrolet & Buick, Inc. and we hope to see you again soon!
Doug Adams was my salesman. He was awesome! I highly recommend him! If you’re anywhere near dry ridge definitely get a car from these people they’re great!
Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive purchasing experience. Have a great day!
Recall on ignition switch
Very friendly and nice workers on arrival. They Completed the work as scheduled and according to appointment. Very accommodating at the desk and comfortable surrounding. Mechanic answered all of my questions without hesitation or concerns.
Hi there, we are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Emailed for a quote for a set of tires for one of my vehicles that Piles does the service on and got three quotes within a couple of hours and tires being put on the next day.
It is great to hear everything was done quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Was having USB port checked and asked if I could get tires rotated and oil changed. Bought my car there in May 19 , since it was GMCertified I had a full service done free. The technician could have told me $80 or so and I would have paid it because I had no idea. Made my day for sure!
We're pleased to know we have been able to exceed your expectations and really help you out! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Greg Adams brought me in and moved mountains to get me going in the truck I currently own. Highly recommend the company as a whole and look forward to going back for the next one.
Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!