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Laura Buick GMC

(3,732 reviews)
Visit Laura Buick GMC
Sales hours: 8:30am to 8:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 8:30am–8:00pm 7:00am–6:00pm
Tuesday 8:30am–6:00pm 7:00am–6:00pm
Wednesday 8:30am–8:00pm 7:00am–6:00pm
Thursday 8:30am–6:00pm 7:00am–6:00pm
Friday 8:30am–8:00pm 7:00am–6:00pm
Saturday 8:30am–5:00pm Closed
Sunday Closed Closed
2019 state dealer award
View 3 awards
2019 state dealer award
2024 consumer dealer award 2019 consumer dealer award
New (618) 223-6804 (618) 223-6804
Used (618) 223-5998 (618) 223-5998
Service (618) 623-0346 (618) 623-0346

Reviews

(3,732 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Laura Buick GMC from DealerRater.

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Stress-free experience

Trust only the people at Laura Buick GMC with the perfect choice and service!!! They listen, advise and guide you through EVERYTHING. The service doesn't just end after the sale. I wouldn't choose anywhere else but Laura Buick GMC

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hello, thank you for your kind words and this wonderful review! We sincerely value your business and look forward to your next visit!

New truck

There was really a lot of trucks. When we got there and saw the lifted trucks we knew that is what we wanted. Steve was very nice and tried his best to give us the best deal. We were undecided what one we wanted and he was very patient and gave us the best deal on the truck that we ended up buying. I will send everybody I know to you guys! Thank you very much!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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My second GMC purchase was simple and easy as the first

Brian White was an excellent Salesman to work with purchasing my new 2018 GMC Acadia Denali AWD. he was very detail oriented and patient. I have and will continue to recommend Brian to all friends. Brian takes care of business and when I need another GMC he will get the call. Brendan Quinlan was salesman when I purchased my 2017 GMC Sierra SLT premium plus Crew Cab Z71. Brendan is now in management was very helpful in his role during the purchase of the Acadia. Thank you Gentlemen, always a pleasure to go to Laura Buick GMC.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Best experience I ever had buying a vehicle!!!

I live in California, I began my truck search locally. I quickly found that choices for what I was looking for were very limited. Expanding my search nationwide I soon found out that prices were consistently more affordable outside of California. Even then it was not that easy to find the exact truck I wanted. I was super excited the day I found my truck on Laura Buick GMC's web site, it was the exact truck I wanted, the year, the color, and with every option. the best part though was that the ad said "lift in process" since I planned on getting one any way this was great. I was happy to find out that the price advertised was with the four inch Zone lift. My salesman was Pete Brunswick and from the moment I first called until the day I flew out to Illinois I experienced courteous, informative, and hassle free service. The whole experience was amazing and surprisingly quick! # DREAM-TRUCK...!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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New car purchase

Great sales team, great location. Everything is wonderful! Everyone was very friendly and made a new car purchase very easy and stress free for us!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Very positive environment

Process was very simple. Salesperson was very good to work with. He took the time to make sure we were getting the best deal possible.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Always the best

Kevin and David are the face of the service dept when walking in. They always say hello and are ready to check your car in for service. I love the family atmosphere and recognize the same faces in all depts.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

BEST TIME I'VE EVER HAD BUYING/LEASING A CAR!!!

Jon Werner is a top notch salesman and I would definitely recommend anyone I know to see him when they are in the market for a car, lease or purchase, from Laura Buick in Collinsville, IL !! I spoke with Jon on the phone several times before we even came up to see him and he was ready and willing to help us in all respects. Even had the car we were interested in leasing right there at the front door waiting for us to test drive. We love our new 2018 Terrain. JOB WELL DONE JON!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Customer service at its best

The best customer service and the most genuine about making sure you are pleased with the services that were completed on your vehicle. I have brought several of my vehicles here, and every time were are greeted nicely, and in and out in no time, with prompt feedback on what work is needed to correct the problem. They have done great work to every vehicle we have brought in to be serviced, on all occasions. My kids even enjoy coming into the service department because how nice the service crew team is to them. It is really nice to finally find a dealership that actually cares about your vehicle being fixed to the customer's satisfaction.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Silverado Denalli 2500 HD

Laura Buick provides an exceptional experience when buying vehicles that you just about don't find anywhere else. Employees are friendly and are looking out for your good. Prices are simply the best you can find.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.