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Reviews
Falsely advertised third row seating. Even had convos about the third row before buying and then I get home and go to flip it up and no seats. Only cargo. Took the car back the next morning (today) and was told it wasn’t their fault because the advertisement was on car gurus that said that, and then told me it was my fault for not flipping it up before I bought it and they didn’t know I wanted third row. When I pointed out that regardless of where they are advertisements are the business’s responsibility and that we talked about me needing third row before purchase, I got the deer in the headlights look. Then was told only the office manager can access the banking to get me my $2k personal check back, and she wasn’t there and they weren’t sure when she was working today so they didn’t know when I would get my money back. I will send everyone I know anywhere but Jack Schmitt
Falsely advertised third row seating. Even had convos about the third row before buying and then I get home and go to flip it up and no seats. Only cargo. Took the car back the next morning (today) and was told it wasn’t their fault because the advertisement was on car gurus that said that, and then told me it was my fault for not flipping it up before I bought it and they didn’t know I wanted third row. When I pointed out that regardless of where they are advertisements are the business’s responsibility and that we talked about me needing third row before purchase, I got the deer in the headlights look. Then was told only the office manager can access the banking to get me my $2k personal check back, and she wasn’t there and they weren’t sure when she was working today so they didn’t know when I would get my money back. I will send everyone I know anywhere but Jack Schmitt
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
Best experience I ever had buying a car. They get a 10 out of 10. My salesman John W. was a pleasure to work with before , during and after the sale.
Best experience I ever had buying a car. They get a 10 out of 10. My salesman John W. was a pleasure to work with before , during and after the sale.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
I would give this dealership zero stars if it was possible. All this place has done is lie to me about every part of this sale. They have now been reported at the state and federal level for trying to keep my money that was for tax title and license. Tried talking to the manager and was made all these bogus promises and the ghosted from her. Julion the Sales man is a living little snake. Costed me thousands of dollars now! STAY AWAY from this stealer ship.
I would give this dealership zero stars if it was possible. All this place has done is lie to me about every part of this sale. They have now been reported at the state and federal level for trying to keep my money that was for tax title and license. Tried talking to the manager and was made all these bogus promises and the ghosted from her. Julion the Sales man is a living little snake. Costed me thousands of dollars now! STAY AWAY from this stealer ship.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
Jeremy, we take concerns like this seriously and are disappointed to hear about your experience. What you’ve described does not reflect our standards for transparency or communication. We want the opportunity to review the details of your transaction, including the handling of tax, title, and license funds, and address any misunderstandings directly. These matters are handled according to state regulations, and resolving them accurately requires reviewing the specific paperwork involved. Please contact our management team directly at the dealership so we can look into this and work toward a resolution. You can reach us at (618) 259-4900, or stop by Jack Schmitt Chevrolet of Wood River and ask for a manager. We’re willing to have the conversation and clarify what happened.
Was disappointed that I couldn’t get information on car. When I asked said I had to come in because they get the runaround. I got the runaround if you can’t give information over phone on used cars you are in the wrong business!
Was disappointed that I couldn’t get information on car. When I asked said I had to come in because they get the runaround. I got the runaround if you can’t give information over phone on used cars you are in the wrong business!
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Can I give 1/2 star?? BUYERS REMORSE!! Just had my car returned to me from their service department (after being there for almost 1 month!) and I cannot make a right turn without the tire scraping. They refuse to fix it based on my temperament (HAVE HAD MANY MANY ISSUES WITH THIS DEALERSHIP SINCE I BOUGHT THE CAR FROM THEM SO I WAS NOT IN THE BEST OF MOODS!) Unless they rectify the situation, I will be adding many more comments so everyone can hear the whole story.
Can I give 1/2 star?? BUYERS REMORSE!! Just had my car returned to me from their service department (after being there for almost 1 month!) and I cannot make a right turn without the tire scraping. They refuse to fix it based on my temperament (HAVE HAD MANY MANY ISSUES WITH THIS DEALERSHIP SINCE I BOUGHT THE CAR FROM THEM SO I WAS NOT IN THE BEST OF MOODS!) Unless they rectify the situation, I will be adding many more comments so everyone can hear the whole story.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
We’re sorry to hear about your frustration and understand how concerning it is to experience an issue like this after a service visit, especially following an extended repair timeline. Vehicle concerns are addressed based on inspection findings and service documentation, not on a customer’s demeanor, and we want to be clear that we take safety-related complaints seriously. The best way to move this forward is to review the vehicle and the work performed so the situation can be properly evaluated and clarified. We encourage you to contact our service management team directly at (618) 259-4900 or visit Jack Schmitt Chevrolet of Wood River so we can discuss next steps and determine whether further inspection is needed. We’re open to reviewing the situation and working through it in a productive way.
Great store. Good and honest people. Prices were fair. Internet department was awesome! I didn't buy this time, but I'll be back.
Great store. Good and honest people. Prices were fair. Internet department was awesome! I didn't buy this time, but I'll be back.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Quick and communication is clear. Kevin is always pleasant and treats you with respect. Kevin communictes status and make sure there are no financial surprises. Kevin is knowledgeable.
Quick and communication is clear. Kevin is always pleasant and treats you with respect. Kevin communictes status and make sure there are no financial surprises. Kevin is knowledgeable.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
The price on the car was on the window. The salesman gave Me the impression the car came with a 5 year warranty in that price. After I signed the dotted line and read the fine print realized that the 5 year warranty applied for more money. So why didn?t he offer the car for less if the car didn?t have that 5 year warranty? I got played, He should of mentioned that to me.
The price on the car was on the window. The salesman gave Me the impression the car came with a 5 year warranty in that price. After I signed the dotted line and read the fine print realized that the 5 year warranty applied for more money. So why didn?t he offer the car for less if the car didn?t have that 5 year warranty? I got played, He should of mentioned that to me.
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- Overall experience
- 3.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Everyone did a great job. We were from out of state this was a smooth transition. Thank you
Everyone did a great job. We were from out of state this was a smooth transition. Thank you
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks Chris L. Great salesman. Terry thanks for getting our deal done. Chris & Terry are Great!!! I recommend Jack Schmitt of Wood River
Thanks Chris L. Great salesman. Terry thanks for getting our deal done. Chris & Terry are Great!!! I recommend Jack Schmitt of Wood River
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the great feedback. We’re glad Terry was able to get everything wrapped up smoothly, and we appreciate you recognizing both Terry and Chris for their efforts. Thanks for the recommendation and for choosing Jack Schmitt Chevrolet of Wood River. We appreciate your business and look forward to helping you again.