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Cassens Chrysler Dodge Jeep RAM

(1,037 reviews)
Visit Cassens Chrysler Dodge Jeep RAM
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–6:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–6:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–5:00pm Closed
Sunday Closed Closed
2025 consumer dealer award
View 5 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2021 consumer dealer award 2019 consumer dealer award

Reviews

(1,037 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Cassens Chrysler Dodge Jeep RAM from DealerRater.

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Used vehicle purchase with Holly

Holly was helpful and easy to work with throughout the process of purchasing a vehicle. She anticipated my needs and questions and she handled every step professionally, with care. I was satisfied with the quality of the process, my car, and the follow up to make sure everything has been going well. She took the time to ensure my satisfaction and comfort.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Excellent experience especially since I hate car shopping!

From the time I walked into the dealership until the time I drove my van out of the parking lot, every person there was helpful, and not pushy. Holly was great! A+! She knows her job, offers suggestions and solutions, explained the process, and offered further services, but never once did I feel pressured. She explained all the features on my van and offered to help me with any future questions or issues.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Best sales woman

Holly helped me pick out the cutest car for my budget and made the purchasing experience enjoyable. She was very professional and friendly. When I'm on the market again I'll be going through her and cassens and sons.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Holly is a great salesperson

Holly is great at her job. She is extremely knowledgeable as demonstrated by her ability to answer all of my questions at all of the vehicles we examined. I have purchased both new and used vehicles from Holly, and she was helpful in all situations. The last vehicle I purchased was a Jeep Cherokee, and Holly helped me set up the blue tooth for my phone. She also helped me set the garage door openers. When I look for a different vehicle, I always go to Holly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Amazing service and a salesman that worked for me

Jerry was extremely helpful in getting us into a new Pacifica. He did not pressure us in the least bit and I felt like he was working with me to get me the best deal he could. Top notch service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking time to write a review. We appreciate the great feedback! Jerry is a true professional. Enjoy your new Pacifica!

Thanks for a great buying experience.

Cliff S. and Jack G. provided us a great experience in the purchase of our new Chrysler Pacifica. Cliff patiently and expertly answered our questions and Jack was very efficient in getting us through the financing. I have been buying cars from this dealership since 1992 and have found every one who works there very professional and friendly. I recommend the dealership very highly from purchasing through maintenance and everything in between.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for taking time to write this review, we appreciate it! We are honored that you have been a part of the Cassens Chrysler Dodge Jeep RAM family for many years! We always look forward to the opportunity of helping you with your vehicle purchases! Enjoy your new Pacifica!

My experience was great!

I was looking for a new vehicle and the guys at Cassens took real good care of me. I was very pleased with the service! I want to thank them again!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great feedback! We are glad that the service you received was great and look forward to helping you again in the future!

Great price, great service!

Honest and upfront about all prices and options, No bait and switch! Very positive experience. Sales, finance,and management were very knowledgable and helpful. Other dealers we visited changed prices or advertised rebates that didn't apply. At Cassens, what you see is what you get!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to write this review! We are very grateful for the kind words and recommendation! We believe every customer deserves honesty, so transparency is a top priority! Enjoy your awesome Jeep!

I love the way they do business!

We fell in love with the Jeep Cherokee 3 years ago but purchased from another dealership. We went on to by another for our son at the same dealership. When my husband decided he wanted one too but with all the bells and whistles we found Cassens. Wow what a difference. They are no pressure dealership, respectful of your time and take care of business efficiently behind the scenes. Saturday I took a peak on line and found a 2017 with a blowout price. Just like I wanted so we went up and talked to Cliff and drive away with my new Jeep Cherokee Limited 3 hours later. We are so glad we discovered the Cherokee 3 years ago and Cassens this year. We live in Glen Carbon so we are set for the rest of our lives and buying and servicing our Jeeps.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Wow, thank you for the kind words! We cannot tell you how much we appreciate the positive feedback! It was our pleasure to help you find the perfect Jeep and are looking forward to taking care of all your future vehicle needs! Welcome to the Cassens Dodge Jeep RAM family!

TOP NOTCH!!

Such a great experience!!! My family has now bought 4 vehicles from Cassens and sons...Top notch salesman and service department. Wouldn't consider going anywhere else. Tony Goodman is the salesman to talk to. All staff are extremely friendly!! The service department is very knowledgeable and get repairs done quickly

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the awesome review! Tony really goes above and beyond for his customers! We appreciate your loyalty and each opportunity to help you find the perfect vehicle!