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Prompt and efficient sales team. Salesman Micheal Pundmann was delightful. Would definitely recommend! He picked me up at a local rental car company,... test drive and vehicle check out extremely helpful. Drove from MS and the service was worth the trip.
Terrible customer customer service, manager was rude. I took my car for repair, was waiting for three hours and wen I ask why it took so long the manager... reply very rude. I decided not to fight and just make the Payment and left never again, just lose one customer.
I have been a customer of Pundmann Ford for over 15 years and I have nothing but good things to say about them. Their service department is world class... and I have never been to a more professional, thorough, capable, caring, trustworthy, fair, and friendly repair shop in my lifetime. They also have a great sales team. I have purchased two vehicles in the last 4 years from them and would not consider anyone else. They are also the only dealer I can find that offers an unlimited warranty on the powertrain as well as selling a third party unlimited bumper to bumper extended warranty. Try Pundmann ford and you won't be disappointed.
I started the process online, and bought my Toyota RAV4 XLE in person within a week. The salesperson, Don, was quick to respond to all my emails for information... prior to my visit. As a first time buyer, the process was relatively stress-free and enjoyable-- with no surprise fees, and not a single "let me show you this other vehicle." I'm very happy with the quality of my used vehicle, and would highly recommend buying a vehicle here.
I found the exact trunk I was looking for on the Pudmann's website and arranged for the trade in to be calculated and set up financing with Ford, this... really sped up the selling process. The Ranger I choose was a "19" so I got a great deal on a real midsize truck, the extras were practically free, two years free maintenance , and I save enough to get the bumper to bumper Ford warranty for the life of the truck. Just hope I live long enough to advantage of this great deal.
had escape in for routine maintenance and emissions test everything went well no problems
We bought a car from Pundmann and right off the bat it had issues. The brakes kept coming up. The salesman had us bring it back twice and it wasn?t fixed.... We ended up having the brakes ick up in the middle of traffic in a busy intersection nearly causing a bad accident. We had it towed to the nearest shop and paid out of pocket to have repairs done. When we tried to speak to the sales manager at the dealership to get this huge mess figured out he was rude and accusatory. Basically we were trying to get something for nothing and it wasn?t their problem. The owner wasn?t much better. They have a huge Superman on the front of the building with ?Pundmann people care!? I?m sure they do care: about their bottom line. That?s it.
Great experience at Pundmann Ford! My 1st Ford purchase was an awesome experience! I fully recommend checking out their great dealership if you are looking... to get a new or used car. My family just purchased 3 cars over the weekend and they did not dissappoint! Go see Eliot Starr!
Richard, thank you for your kind words and congratulations on your new vehicle! We are happy we could make your experience a positive one! Your recomm...endation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Brought the car in for servicing and oil change. No issues.
Hi Ford, we are very happy to have provided you with such a positive experience! If you have any additional needs or questions, we will be more than h...appy to assist you! Safe travels!
They told how long the process would take. When it ran over, they compensated by giving a discount