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Marshall Chrysler Dodge Jeep RAM

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (145 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (145 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Marshall Chrysler Dodge Jeep RAM from DealerRater.

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They are running quite the warranty scam.

They are running quite the warranty scam. Promise all kinds of coverage, but then deny even the simplest claim, and make it impossible for you to get the warranty refunded

They are running quite the warranty scam.

They are running quite the warranty scam. Promise all kinds of coverage, but then deny even the simplest claim, and make it impossible for you to get the warranty refunded

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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It was a good experience and we were pleased with the

It was a good experience and we were pleased with the process. would buy a car from them again.

It was a good experience and we were pleased with the

It was a good experience and we were pleased with the process. would buy a car from them again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Do not buy from this Dealership, I purchased a used 2014

Do not buy from this Dealership, I purchased a used 2014 2500 Cummins, immediately had issues with truck, Tpms system, oil leak from oil pan, knock sensor, ebrake, heated seats, two different sets of tires, a bunch of issues, I bought the extended warranty that they said was Gold. Well when it came time to fix things the warranty magically didnt cover anything, I was told there were NO issues with the truck when I was buying. No one will return your calls. No one. To them its all about the money, they dont care who they screw. Pitiful dealership. Do Not Waste Your Money. Went as far as sending the owner a email. No reply. Bought the Truck on Dec 8th. From Dec 8th to Jan 17th, they had the truck at the shop for the same amount of time it sat in my driveway and nothing got fixed except the knock sensor.

Do not buy from this Dealership, I purchased a used 2014

Do not buy from this Dealership, I purchased a used 2014 2500 Cummins, immediately had issues with truck, Tpms system, oil leak from oil pan, knock sensor, ebrake, heated seats, two different sets of tires, a bunch of issues, I bought the extended warranty that they said was Gold. Well when it came time to fix things the warranty magically didnt cover anything, I was told there were NO issues with the truck when I was buying. No one will return your calls. No one. To them its all about the money, they dont care who they screw. Pitiful dealership. Do Not Waste Your Money. Went as far as sending the owner a email. No reply. Bought the Truck on Dec 8th. From Dec 8th to Jan 17th, they had the truck at the shop for the same amount of time it sat in my driveway and nothing got fixed except the knock sensor.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
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Hunter made the car buying experience great, talked me

Hunter made the car buying experience great, talked me through the whole process. Ended up with a great new ride.

Hunter made the car buying experience great, talked me

Hunter made the car buying experience great, talked me through the whole process. Ended up with a great new ride.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Everyone was great.

Everyone was great. Friendly. No pressure. I told Hunter Huffman, who is my grandson-in-law, I wanted to make the purchase from him. He told me that wasn’t important, what was important was me being happy with my purchase. I am. Thanks to everyone at Marshall.

Everyone was great.

Everyone was great. Friendly. No pressure. I told Hunter Huffman, who is my grandson-in-law, I wanted to make the purchase from him. He told me that wasn’t important, what was important was me being happy with my purchase. I am. Thanks to everyone at Marshall.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Very nice staff !

Very nice staff ! I’ve worked with Hunter a few times . He is always very kind and works with me on getting exactly what I want with the price I want ! He is my go too when it’s time for a new vehicle! Thanks again Hunter

Very nice staff !

Very nice staff ! I’ve worked with Hunter a few times . He is always very kind and works with me on getting exactly what I want with the price I want ! He is my go too when it’s time for a new vehicle! Thanks again Hunter

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Hunter and Marshall Dodge Jeep and Ram were very easy to

Hunter and Marshall Dodge Jeep and Ram were very easy to work with. They put the customer first and make the process of buying a car a very simple process. They will always have our business.

Hunter and Marshall Dodge Jeep and Ram were very easy to

Hunter and Marshall Dodge Jeep and Ram were very easy to work with. They put the customer first and make the process of buying a car a very simple process. They will always have our business.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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2nd purchase from this establishment.

2nd purchase from this establishment. First experience was 4 star rating second purchase is a solid five out of five! I highly recommend hunter and Marshall’s for anyone looking for a pleasant and personable dealership!

2nd purchase from this establishment.

2nd purchase from this establishment. First experience was 4 star rating second purchase is a solid five out of five! I highly recommend hunter and Marshall’s for anyone looking for a pleasant and personable dealership!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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I am very unhappy with the service department.

I am very unhappy with the service department. We brought our Jeep Grand Cherokee in for the first service. We had the oil changed and was having some electrical problems. They said the electrical problems had to do with the computer. They kept the jeep for a several days. They would never call us back to give an update so we called several times. Every time they said they would call us with updates. Never Did. We picked it up a couple days later but the computer problem wasn't fixed. They said Jeep was working on a fix and would call us to bring it back when they had a fix. Weeks went by, nothing no call, so I called again. They told me to bring it in they had to do a hard re-boot. We took it in. They said they would get right on it and call to let us know how it was going. 3 days later no calls no update. Every time we called we were told something different and that they would get back to us. So we brought up the Jeep App on our phone to find the cars location and found the service manager and it at his home. 20 miles away!!! He was using it for his personal use. Said he was test driving. Test Driving! a computer reset. 20 miles away at his home! We are livid!!!!! Do not take your vehicle there for any kind of service.

I am very unhappy with the service department.

I am very unhappy with the service department. We brought our Jeep Grand Cherokee in for the first service. We had the oil changed and was having some electrical problems. They said the electrical problems had to do with the computer. They kept the jeep for a several days. They would never call us back to give an update so we called several times. Every time they said they would call us with updates. Never Did. We picked it up a couple days later but the computer problem wasn't fixed. They said Jeep was working on a fix and would call us to bring it back when they had a fix. Weeks went by, nothing no call, so I called again. They told me to bring it in they had to do a hard re-boot. We took it in. They said they would get right on it and call to let us know how it was going. 3 days later no calls no update. Every time we called we were told something different and that they would get back to us. So we brought up the Jeep App on our phone to find the cars location and found the service manager and it at his home. 20 miles away!!! He was using it for his personal use. Said he was test driving. Test Driving! a computer reset. 20 miles away at his home! We are livid!!!!! Do not take your vehicle there for any kind of service.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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Tina Martin was terrific. Unfortunately the dealership...

Tina Martin was terrific. Unfortunately the dealership doesn't share the same professionalism, that she demonstrates. Love my 2019 Ram but my next purchase will be at a different dealership, sad this is the 3rd vehicle I have purchased at Marshall Chrysler. This used to be a great place but now not so much and after two bad experiences. I think its fair to say I have been reasonable, I would not recommend this dealership!

Tina Martin was terrific. Unfortunately the dealership...

Tina Martin was terrific. Unfortunately the dealership doesn't share the same professionalism, that she demonstrates. Love my 2019 Ram but my next purchase will be at a different dealership, sad this is the 3rd vehicle I have purchased at Marshall Chrysler. This used to be a great place but now not so much and after two bad experiences. I think its fair to say I have been reasonable, I would not recommend this dealership!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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