Marshall Chrysler Dodge Jeep RAM

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Reviews

4.3
(137 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews.

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1.0

I am very unhappy with the service department.

I am very unhappy with the service department. We brought our Jeep Grand Cherokee in for the first service. We had the oil changed and was having some electrical problems. They said the electrical problems had to do with the computer. They kept the jeep for a several days. They would never call us back to give an update so we called several times. Every time they said they would call us with updates. Never Did. We picked it up a couple days later but the computer problem wasn't fixed. They said Jeep was working on a fix and would call us to bring it back when they had a fix. Weeks went by, nothing no call, so I called again. They told me to bring it in they had to do a hard re-boot. We took it in. They said they would get right on it and call to let us know how it was going. 3 days later no calls no update. Every time we called we were told something different and that they would get back to us. So we brought up the Jeep App on our phone to find the cars location and found the service manager and it at his home. 20 miles away!!! He was using it for his personal use. Said he was test driving. Test Driving! a computer reset. 20 miles away at his home! We are livid!!!!! Do not take your vehicle there for any kind of service.

1.0

Tina Martin was terrific. Unfortunately the dealership...

Tina Martin was terrific. Unfortunately the dealership doesn't share the same professionalism, that she demonstrates. Love my 2019 Ram but my next purchase will be at a different dealership, sad this is the 3rd vehicle I have purchased at Marshall Chrysler. This used to be a great place but now not so much and after two bad experiences. I think its fair to say I have been reasonable, I would not recommend this dealership!

1.0

Marshall Chrysler Dodge Jeep Ram dealership is by far the...

Marshall Chrysler Dodge Jeep Ram dealership is by far the worst customer service I have ever had. Had a problem with the vehicle the day after I bought it and they would not return my calls

5.0

The entire team is awesome.

Team is awesome there. I am a former employee and they have been awesome since my leaving to another dealer family. All around I would definitely recommend. They will do what it takes and what they can to put a deal together.

5.0

What car buying should be

My wife and I purchased a 2019 Ford Explorer Limited from Marshall and could not be any happier. Julie and the team were helpful, professional, answered all our questions and never pressured us for anything. From the first contact to the final financing, this team is excellent. We highly recommend you visit them for your next vehicle purchase.

5.0

JUST WHAT I NEEDED, THE "PROMASTER"

The first time I met "Tina Martin", I liked her.as a sales person. She was very knowledgeable, friendly, yet professional. "She was a good listener" and knew exactly what I was looking for. When she came around the building driving the "ProMaster" (that was exactly what I needed". "Michael Appleman" was also very helpful, You could tell that they enjoyed their job and worked well as a team.

5.0

"ProMaster"

"Tina Martin" great sales person, really listens to what you need. When she came driving that "ProMaster" around the building for me to see, it was love at first sight, 'Just what I needed" "Michael Appleman" also very helpful, good team player. It was evident they really liked their jobs, they both were so kind and knowledgeable.

5.0

Awesome service!!

My husband and I would like to thank Logan and his service team for taking care of us and getting us back on the road yesterday. They had a full schedule but still found the time to take care of our truck so we would not miss our vacation. They are professionals you can count on!

5.0

Great buying experience

Great experience in buying my 2018 Jeep Wrangler Sahara Keith was the bear in helping me figure out exactly what I wanted and got me a great deal if you go to this dealership talk to Keith he will take fantastic care of you

5.0

Awesome!

One of the best no hassel buying process. I bought 2018 Chrysler 300 (which I have always wanted). I plan on returning for maint on my new car. Would recommend them to anyone!

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