Roberts Motors

4.7 out of 5 4.7

Reviews

4.7 out of 5 4.7
91 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    July 8, 2019

    I just bought my second car from Roberts and can’t speak highly enough of Anna Henschen. Both times she has gone above and beyond to find the car I want.... Curtis was also incredibly kind and helpful in the buying process. We will continue to use Roberts for all of our auto needs.

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    Does recommend this dealer
    Shopped for a new car
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  • 5.0 out of 5
    May 24, 2019

    We get the best service at Roberts Motors. They get us in and out no problem. Jack Phegley the service manager and goes above and beyond for their customers.

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    Came in for service or repair
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  • July 10, 2016

    On Friday, 7-8, my son and I drove two hours to Alton to look at a particular SUV. We didn't like it, so we decided to look at a few dealerships before... heading home. My son saw a beautiful 2014 Chevy Equinox on the Roberts Ford lot. It was exactly what I was looking for in an SUV. Our salesman, Andrew Plunkett, was excellent. We drove the Equinox and loved it. My son and I went to lunch to talk about it, and search the internet for comparable SUVs. Roberts Ford had the best price with every option I wanted. We went back to Roberts and bought it. The buying process was easy, fast, and efficient. Anthony Schomberg had all the paperwork done in no time at all. Andrew filled our tank and made sure the vehicle was spotless, and we were on our way! I will recommend this dealership to anyone I know looking for a vehicle, new or used. Thanks so much to everyone at Roberts!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thanks for the great review! We try hard to make shopping at Roberts a great experience and it is always a pleasure to hear we got the job done. Thank...s again!

  • 5.0 out of 5
    May 20, 2019

    From the minute I stepped out of my car everyone was very helpful and courteous. I would definitely recommend Robert's Motors for all your car buying needs.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    May 19, 2019

    Over my many years of car buying I have dealt with a lot of different car dealers, some good, some not so good. My experience buying at Roberts was the... best car buying experience I have ever had! All the staff that I encountered treated me like family. From the moment I stepped into the store, I could tell it was the right place to buy. Since my purchase, I have been back many times for service and the service staff takes just as good care of me as the sales staff. If you are in the market for a vehicle, or need one serviced, I recommend going to Roberts, they will take great care of you!

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    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    May 19, 2019

    I have bought all my vehicles from Roberts, never bought anywhere else, the staff always takes great care of me. They truly are the best around! They are... always willing to go the extra step for me anytime I need it. I will never go anywhere else for my vehicle needs.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 1.0 out of 5
    May 18, 2019

    Ladies, the car sales manager, Brett, is verbally abuse and I implore you to not be in a room alone with him. After yelling at me, throwing paperwork and... file folder I was so traumatized I am filing charges with Madison County on Monday. After years of business with this dealership I will never return.

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    Shopped for a new car
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  • 5.0 out of 5
    December 6, 2018

    We always go to Roberts Motors, as we have dealt with the same salesman for many years and have always gotten excellent service.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Danny, your comments keep us motivated and working hard for all our guests! At Roberts Motors, Inc., we value our customers and we look forward to see...ing you on your next visit. Take care!

  • 5.0 out of 5
    November 16, 2018

    Hello, just had our F-150 in for some minor replacement parts and repairs. We had to be at the local community college for a concert and we're driven to... the program by a young man Hunter. The concert was great and we went outside to look for the ride back to the Ford dealership. I then realized that the driver who was going to pick us up was not Hunter and would not know where we were. I had turned off my phone while the concert was playing and ended up missing his call. Well, Johnny Mac, our driver had left early and tracked us down very quickly. I apologized for the lack of directions. Anyway, Johnny Mac was very courteous and it was fun to talk with him on the way back. The morale of the story was that Roberts Ford has people that do their jobs very well and it was and is a pleasure to do business with them. The facilities are fine but the people are why we keep coming back. Ray and Jeanie Thompson. P. S. Our truck was repaired quickly and to our great satisfaction.

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    Dealer Response

    Hello Jeanie, thank you for taking the time to let us know about your visit! We're so pleased to hear you had such a wonderful experience with our tea...m. Please let us know if there is ever anything else we can do for you! Safe travels!

  • 5.0 out of 5
    November 7, 2018

    Very friendly staff. Car repair was completed ahead of the promised time and called when it was done. .

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    Does recommend this dealer
    Came in for service or repair
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    Dealer Response

    David, we are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!

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