Reviews
Write a reviewGreat experience
I had a great experience and never felt pressured to make a decision. I would definitely recommend to anyone needing a new, used, or a lease for a new vehicle.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for choosing Roberts for your new car purchase, I am glad we were able to do a great job for you!
Red-carpet Customer Service!
Curtis Winder provided excellent customer service from the very beginning, and the entire team was fantastic all the way until it was time to drive away in our new pickup. It?s a five-hour drive for us to get to Roberts, but we?ll continue to use them for future purchases. Their red-carpet customer service made the drive well worth it.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for the great review, we appreciate you taking the drive to come see us.
New Edge
I purchased my third Edge from Roberts. They are the only dealer that I will buy from. They are honest and up front during the whole process with no surprises.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for your loyalty, it means a lot when customers keep coming back, that is our goal with every customer. Thanks again!
Fast and Friendly
Great Service at a good price. Went in knowing what I wanted and got a fair deal. Had all the paperwork ready to go when I got off work the next day.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks Brian for the great review, we always try to do our best and we appreciate your business!
Great Experience
I had the pleasure of working with Tammy Sutton. She was very kind and friendly and went out of her way to find the vehicle that I wanted and that was the best for my family. Everyone at the dealership was friendly and welcoming. I had my 2 year old daughter with me the entire time and everyone seemed to enjoy her company and keep her satisfied also. I will definitely do business with them again!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for the great review, I remember your daughter, she is wonderful little girl, you should be very proud. We appreciate your business!
Helpful, prompt
Roberts is prompt and courteous when I come in for service. I bought a new Ford Escape from them a few years ago and they help me with service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Great to hear our service staff took great care of you! Thanks for the great review and your business.
New car
We just bought a new car at Roberts and was real pleased with the process.We had a excellent salesman who guided through the whole process and did not jerk us around.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for choosing Roberts for your purchase, I am glad to hear we did a great job for you!
Very Pleased with Roberts Motors
We could not be more happy with our purchase from Roberts Motors. We ordered a 2015 Ford F150, our salesman, Mike McAfee, stayed in contact with us periodically until the truck arrived. The moment the truck arrived he contacted us, knowing that we were anxious to get it. Everyone at the dealership bent over backwards to assist us in anyway with the purchase. We have purchased a lot of vehicle from many different dealerships in the past and have not been treat as well as we have with this purchase. We will definately return for our next purchase. We are very pleased!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for the great review, we try hard to please and enjoy getting reviews like yours!
7-year service customer
I get 2 of my vehicles serviced here, and my husband has his truck serviced here as well. They have excellent experience and they are always courteous and outstanding! That's why I keep coming back for my oil changes, tire rotations and general car care. They are very knowledgeable. I've been coming here for 7 years. I tried another Ford dealership in Collinsville, and I was not at all pleased with them - so I came to Roberts!!! And I've been here ever since!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate you choosing us to take care of your service needs, and for taking the time to submit your review. Thanks again!
Great experience overall!
I have bought several cars from Roberts Motors, they are the best when it comes to buying and servicing your vehicles. I would recommend them to anyone needing a New or used vehicle or service on your existing vehicles. Great sales staff:).
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thanks for the great review, our staff is working hard everyday to make sure our customers are taken care of! Thanks for your business!