Marlow Motor Company

4.2 out of 5 4.2
Rectangle 48
Sales 9:00 AM - 8:00 PM
Service 6:00 AM - 10:00 PM

Marlow Motor Company Hours

Sales

Monday

9:00 AM - 8:00 PM

Tuesday

9:00 AM - 8:00 PM

Wednesday

9:00 AM - 8:00 PM

Thursday

9:00 AM - 8:00 PM

Friday

9:00 AM - 8:00 PM

Saturday

9:00 AM - 5:00 PM

Sunday

Closed

Service

Monday

6:00 AM - 10:00 PM

Tuesday

6:00 AM - 10:00 PM

Wednesday

6:00 AM - 10:00 PM

Thursday

6:00 AM - 10:00 PM

Friday

6:00 AM - 10:00 PM

Saturday

8:00 AM - 4:00 PM

Sunday

Closed

Special Offers

Other rates
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Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
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About Our Dealership

Dealer on Cars.com since August 2013

Marlow Motor Company (MMC), Chrysler-Dodge-Jeep-Ram, serves the new and pre-owned automotive sales, service, parts, and financing needs of Virginia's Shenandoah Valley, and nearby Northern

...


Virginia. Founded in 1947, MMC is a Member of the Marlow Automotive Group, which is a third generation, local family owned and operated business of three franchise auto dealerships (MMC in Front Royal, Tri-State Nissan in Winchester, Marlow Ford in Luray) that has served the region for 70 years and counting. Marlow Motors.

"Local Family Owned & Operated For 3 Generations | Serving VA's Shenandoah Valley Since 1947 | Marlow Motors"

Service

Brake Inspection

Complimentary

Oil, Filter Change

$69.95 and up*

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.2 out of 5 4.2
52 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    March 24, 2019

    I’ll start off by saying that this dealership did not have to help me with my issue. I had bought a vehicle at a different t dealership. Turns out, that... vehicle was a lemon. I battled with Chrysler FCA to get a replacement. For 2 months, Marlow Motor worked with me helping me fight Chrysler. They could have simply turned me away, but they didn’t. Not sure why they didn’t because I was a complete pain in the a$$ and they’re also making nothing from this deal since it’s a replacement from Chrysler. Two months later and after many times of me getting frustrated with the dealer (for absolutely no reason), they were able to help me get in a replacement Jeep. This is unheard of. I don’t think any other dealership would have spent this much time to help someone out when they’re not making a dime from the deal. And their service department is incredible. 5 stars, this place is great.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are so grateful for your feedback! We recognize that at the core a business is about people. With that in mind we are always on the lookout for sta...ff that is passionate about what they do. By sharing it with us not only do you encourage our team; you give us the necessary information to constantly strive to try our best. Please visit us again. It will be our honor and delight to serve you

  • 5.0 out of 5
    March 18, 2019

    I bought a new truck recently from Marlow Motors and had an excellent experience. Dustin was my sales consultant and was a pleasure to deal with. He was... knowledgeable and accommodating from the moment I stepped onto the premises until I drove away in my new vehicle. The sales manager actually come to speak with me during the buying process, which was greatly appreciated. J.C., the finance manager, couldn't have been nicer. I recommend this dealership for prospective buyers.

    5.0 out of 5
    Customer Service
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    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Words do not suffice to express how grateful we are for your review. Reviews highlighting the commitment of our people to serve every customer with pa...ssion reaffirm that we are indeed living up to our mission statement. We select, train and coach our team around the idea that customers deserve memorable and positive experiences and it is up to them to deliver. We are glad to know your experience was positive in every possible way

  • April 16, 2019

    I have purchased vehicles at dealerships before and I have to say that the Marlow process has been the easiest and fastest of them all. I was assisted... by Ron and the dude was just laid back, was not pushy and just down to earth. He explain the process from A to Z and was easy to follow. Five stars for Ron. I traded in my old vehicle and I believe I got a pretty good deal on my trade in. When it came to signing the paper work, it was a breeze and the finance guy was very informative and again, just another laid back dude. Overall, our experience was great and I definitely recommend this dealership to my friends and family. I bought a new Ram 1500, I love it!

    5.0 out of 5
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    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    As you know, it is our stated policy to treat every customer as a special guest at our Dealership. Just a quick note to say 'thank you.' I look forwar...d to working with you in satisfying all of your automotive requirements

  • 5.0 out of 5
    March 17, 2019

    Neal Powell was extremely helpful and knowledgeable in regards to jeeps and was excellent in helping us. The staff was excellent and we love our 2010... Jeep Wrangler Unlimited.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are so grateful for your feedback! We recognize that at the core a business is about people. With that in mind we are always on the lookout for sta...ff that is passionate about what they do. As such, we are delighted to read how our staff delivered above and beyond your expectations. We will do everything in our power to make certain every single visit is equally delightful.

  • 5.0 out of 5
    February 15, 2019

    Just bought my second used vehicle from Marlow and couldn’t be more pleased with the experience! Would recommend them highly for sales and service needs.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Your words of encouragement and your assessment of our services and products make us deeply proud of what we are doing. Your comments about our team f...ill us with pride and equip us to provide clear and specific examples of how excellence looks like. Please remember that we remain committed to be the best in the industry, that we may gain your business time after time.

  • 5.0 out of 5
    January 29, 2019

    Dustin and crew at Marlow were easy to work with, creating an easy going, no pressure environment. Car buying isn't most people's favorite activity,... including myself, but when I need to do it again, Marlow will get my business.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your recent purchase. Our wish is to delight our customer in every way we possibly can. Any way I can be of assistance, don’t hesitate t...o ask.

  • 5.0 out of 5
    January 23, 2019

    Dustin was an excellent salesman no pressure got me what car I was looking for , me and my wife have purchased two cars in the last 3 months for this dealership

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
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    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Our common goal is to constantly strive to deliver the very best by matching people that love their work with products and services that rock! Your re...view is valuable to us as we shape our customer strategy and useful to other community members trying to decide if we are a good fit for their needs.

  • 5.0 out of 5
    January 22, 2019

    A few months ago, I sold my truck at Marlow. I wanted to offload my monthly payment. Roger, the sales manager at the time, took five minutes to look at... the truck and offered me full price that I wanted for the truck. This went so well, I decided to trade my wife's car in for a new Jeep Compass. The buying process was very smooth and painless. The next morning, we realized there was a big scratch on the back bumper of the Jeep. We took it back to Marlow, they kept the Jeep for a few days and fixed it up like brand new, at no charge to us. This is when we met Maynard. Very friendly guy. A few months later, I decided I wanted to buy a used truck. I reached out to Dustin, the guy who sold us the Jeep. He spent weeks trying to find us the right truck. He reached out to me every couple days until he found us the right truck. Great salesperson to work with. Very friendly. The whole dealership made us feel like family. When we walk in the dealership, they offer us drinks and snacks and know us by first name. The dealership is small and personal. The Leesburg Dodge dealership makes you feel like just another number. Marlow makes you feel like family. We also worked with George and Ron. Great guys. Ron knew every person that walked into the dealership by the cars they purchased or had worked on. George goes the extra mile to try to find the car you are looking for. All of the negative reviews are disheartening. I buy/trade/sell vehicles rather often and working with Marlow has been the best experiences I have ever had purchasing vehicles. I will certainly be a working with Marlow in the future. My wife and I are expecting our first child and everyone at the dealership asked us to bring him by when he is born. Like i said, they make you feel like family.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are so grateful for your feedback! Your words of encouragement and your assessment of our services and products make us deeply proud of what we are... doing. It is indeed our corporate goal to be the best in the market and through our hard work earn the loyalty and love of every single customer. We really look forward to serving you for many years to come

  • 1.0 out of 5
    September 29, 2018

    Received inspection from Marlow. Car passed. Inspector pulled right front tire. 20 miles later ABS failure light. DTC indicated bad right side speed... sensor. Pulled wheel and sensor wire retainer had been opened so that wire rubbed thru from contact with tire. 5000 miles earlier I did work on right front suspension so I know the wire was secured properly. No way this would have rubbed for 5k miles and not failed. I can't help but suspect that the inspector opened the retainer to set me up with a "time released failure" thinking I would come back and pay them to fix it. I do not pay anyone to fix my stuff and never will. I do it myself and had spare speed sensor from previous hub replacement. If it had been rubbing prior to inspection he would have seen it because the damage was obvious and would not have been missed by anybody doing a proper job and car should have been failed. This is the latest issue I have had with Front Royal inspection shops, and dealers in particular. Va. inspection laws force me to interact with repair shops once a year for every car I own, subjecting me to the dishonesty that is rife in the auto repair business. It is at least as much about an "economic stimulus" as it is about "safety". At least 35 other states do not have annual safety inspections and those cars can freely use our highways. As far as I am concerned, the va. state inspection program is a way to force Virginia citizens to visit auto repair facilities at least once a year and allow the dishonest shops to extort $$$. IMO, just another Virginia tax on it's citizens -- as if the fact that VA is regularly topping the the list for total annual collected in PP taxes is not enough.

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
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    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    I wanted to personally thank you for taking the time to provide feedback about your experience with us. Please reach out to our Service Director Ed Su...llivan, he can be reached via phone using our main phone number so we can discuss in more detail. Thanks

  • 1.0 out of 5
    July 13, 2018

    My girlfriend just bought a car from this group and I feel she was greatly taken advantage of because she was nervous and had a hard time communicating.... They did the whole process of selling a car that she had no idea it was not the one she thought she was buying and had test drove until all paperwork was done. Then they say they don't understand what she is unhappy about. I also own a truck from there but will not be a repeat customer.

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    3.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are very sorry to hear about the details of your experience. Can you please send some contact information so we can further look into this matter. ...Thank You. You can submit your information to rogerverburg@marlowmotor.com. I look forward to hearing from you.

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