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Called the service department to schedule repairs for the recalls on my vehicle. The service advisor informed me the repairs were already completed by... them in 2015. I then called the Chrysler recall team 800 number and they confirmed via VIN number the repairs were not completed to my vehicle. The Chrysler recall team then 3 way called the service advisor I spoke with and his story had changed. The service advisor scheduled the repairs immediately. When I received my vehicle after the repairs to the recall were completed I found my transfer case was leaking from the seal. The seal was damaged do to the recall. I took pictures then called the service department and explained the issue. The service advisor said they will have my vehicle towed back to dealer and look into it. They confirmed seal was bad and also transfer case was cracked. Because the service technician failed to inspect the transfer case during repairs for the recall the service advisor claimed the damage was not caused by the recall and they are not covering the repairs. I was charged for the replacement of the seal and the towing bill. When I received my vehicle the second time I found the seal was not replaced. In fact it was more damaged in their attempt to remove the seal. Dealer has not attempted to correct these issues. I'm now left with incomplete repairs for the recall and paid for labor/ parts to repair the seal that is more damaged than before and a towing bill at their request.
I purchased a Yukon XL 1500 Denali from this dealership on August 1, 2020. After driving for a couple of days. I felt like the transmission might be bad.... I eventually had time to get checked eleven days after purchase. I took to aamco transmissions in upper Marlboro. They informed me that the transmission was bad. They said someone changed the fluid to hide problem so they could sale car. Moe the owner has yet to follow up.
I have purchased vehicles at dealerships before and I have to say that the Marlow process has been the easiest and fastest of them all. I was assisted... by Ron and the dude was just laid back, was not pushy and just down to earth. He explain the process from A to Z and was easy to follow. Five stars for Ron. I traded in my old vehicle and I believe I got a pretty good deal on my trade in. When it came to signing the paper work, it was a breeze and the finance guy was very informative and again, just another laid back dude. Overall, our experience was great and I definitely recommend this dealership to my friends and family. I bought a new Ram 1500, I love it!
As you know, it is our stated policy to treat every customer as a special guest at our Dealership. Just a quick note to say 'thank you.' I look forwar...d to working with you in satisfying all of your automotive requirements
To begin with I cannot attest to Marlow’s sales department as I’ve never engaged them for a vehicle purchase. However, I must seriously question the performance... of its service department. I recently brought my Jeep into Marlow Motor Company initially for a factory recall. Moreover, since the vehicle required an up to date state inspection, I requested that this also be done. The service department further convinced me to have a differential service performed due to the vehicle’s current mileage. Cost: ($400). In the end the experience was less than satisfactory to say the least. Marlow did provide a loaner vehicle for which I was most appreciative. However, after several hours I contacted the service department for a status update. I was informed that the factory recall, differential servicing and an oil change had been completed but that the vehicle inspection was being conducted at that moment. Soon after a service technician explained to me that the vehicle had failed the inspection due to its oversized wheels exceeding the distance of the fender flares. I questioned this as the previous inspection was conducted by the dealership in which I purchased the vehicle. No alterations have been done to the vehicle since its purchase. Why did it pass then? No satisfactory explanation was provided on why two dealerships would have different interpretations on Virginia’s inspection policies and guidelines, i.e., wheel sizes and fender flares dimensions. Having said this my biggest angst was why the inspection wasn’t performed first rather than last? With the vehicle failing, common sense and courtesy would dictate that the service department would have informed me of the situation and whether they should proceed with the differential service and oil change. In this case the answer would have been a resounding NO and I would have saved several hundred dollars. The vehicle is now “deadline” in my garage until next spring or summer. Again, I cannot speak about the quality and performance of Marlow’s sales department. However, for those looking to have their vehicles serviced for maintenance my recommendation would be to look elsewhere.
Thank you for letting us know about this. Feedback helps us tackle issues and become a better business. Our Service Manager would like to talk to you ...about your recent visit. Can you give us a call at 540-635-4158 and ask for the Service Manager. Or if you prefer send us a private message at email@example.com with your contact information and we will give you a call.
I’ll start off by saying that this dealership did not have to help me with my issue. I had bought a vehicle at a different t dealership. Turns out, that... vehicle was a lemon. I battled with Chrysler FCA to get a replacement. For 2 months, Marlow Motor worked with me helping me fight Chrysler. They could have simply turned me away, but they didn’t. Not sure why they didn’t because I was a complete pain in the a$$ and they’re also making nothing from this deal since it’s a replacement from Chrysler. Two months later and after many times of me getting frustrated with the dealer (for absolutely no reason), they were able to help me get in a replacement Jeep. This is unheard of. I don’t think any other dealership would have spent this much time to help someone out when they’re not making a dime from the deal. And their service department is incredible. 5 stars, this place is great.
We are so grateful for your feedback! We recognize that at the core a business is about people. With that in mind we are always on the lookout for sta...ff that is passionate about what they do. By sharing it with us not only do you encourage our team; you give us the necessary information to constantly strive to try our best. Please visit us again. It will be our honor and delight to serve you
I bought a new truck recently from Marlow Motors and had an excellent experience. Dustin was my sales consultant and was a pleasure to deal with. He was... knowledgeable and accommodating from the moment I stepped onto the premises until I drove away in my new vehicle. The sales manager actually come to speak with me during the buying process, which was greatly appreciated. J.C., the finance manager, couldn't have been nicer. I recommend this dealership for prospective buyers.
Words do not suffice to express how grateful we are for your review. Reviews highlighting the commitment of our people to serve every customer with pa...ssion reaffirm that we are indeed living up to our mission statement. We select, train and coach our team around the idea that customers deserve memorable and positive experiences and it is up to them to deliver. We are glad to know your experience was positive in every possible way
Neal Powell was extremely helpful and knowledgeable in regards to jeeps and was excellent in helping us. The staff was excellent and we love our 2010... Jeep Wrangler Unlimited.
We are so grateful for your feedback! We recognize that at the core a business is about people. With that in mind we are always on the lookout for sta...ff that is passionate about what they do. As such, we are delighted to read how our staff delivered above and beyond your expectations. We will do everything in our power to make certain every single visit is equally delightful.
Just bought my second used vehicle from Marlow and couldn’t be more pleased with the experience! Would recommend them highly for sales and service needs.
Your words of encouragement and your assessment of our services and products make us deeply proud of what we are doing. Your comments about our team f...ill us with pride and equip us to provide clear and specific examples of how excellence looks like. Please remember that we remain committed to be the best in the industry, that we may gain your business time after time.
Dustin and crew at Marlow were easy to work with, creating an easy going, no pressure environment. Car buying isn't most people's favorite activity,... including myself, but when I need to do it again, Marlow will get my business.
Thank you for your recent purchase. Our wish is to delight our customer in every way we possibly can. Any way I can be of assistance, don’t hesitate t...o ask.
Dustin was an excellent salesman no pressure got me what car I was looking for , me and my wife have purchased two cars in the last 3 months for this dealership
Our common goal is to constantly strive to deliver the very best by matching people that love their work with products and services that rock! Your re...view is valuable to us as we shape our customer strategy and useful to other community members trying to decide if we are a good fit for their needs.