Marlow Motor Company

I’ll start off by saying that this dealership did not have to help me with my issue. I had bought a vehicle at a different t dealership. Turns out, that... vehicle was a lemon. I battled with Chrysler FCA to get a replacement. For 2 months, Marlow Motor worked with me helping me fight Chrysler. They could have simply turned me away, but they didn’t. Not sure why they didn’t because I was a complete pain in the a$$ and they’re also making nothing from this deal since it’s a replacement from Chrysler. Two months later and after many times of me getting frustrated with the dealer (for absolutely no reason), they were able to help me get in a replacement Jeep. This is unheard of. I don’t think any other dealership would have spent this much time to help someone out when they’re not making a dime from the deal. And their service department is incredible. 5 stars, this place is great.

I bought a new truck recently from Marlow Motors and had an excellent experience. Dustin was my sales consultant and was a pleasure to deal with. He was... knowledgeable and accommodating from the moment I stepped onto the premises until I drove away in my new vehicle. The sales manager actually come to speak with me during the buying process, which was greatly appreciated. J.C., the finance manager, couldn't have been nicer. I recommend this dealership for prospective buyers.

I have purchased vehicles at dealerships before and I have to say that the Marlow process has been the easiest and fastest of them all. I was assisted... by Ron and the dude was just laid back, was not pushy and just down to earth. He explain the process from A to Z and was easy to follow. Five stars for Ron. I traded in my old vehicle and I believe I got a pretty good deal on my trade in. When it came to signing the paper work, it was a breeze and the finance guy was very informative and again, just another laid back dude. Overall, our experience was great and I definitely recommend this dealership to my friends and family. I bought a new Ram 1500, I love it!

Neal Powell was extremely helpful and knowledgeable in regards to jeeps and was excellent in helping us. The staff was excellent and we love our 2010... Jeep Wrangler Unlimited.

Just bought my second used vehicle from Marlow and couldn’t be more pleased with the experience! Would recommend them highly for sales and service needs.

Dustin and crew at Marlow were easy to work with, creating an easy going, no pressure environment. Car buying isn't most people's favorite activity,... including myself, but when I need to do it again, Marlow will get my business.

Dustin was an excellent salesman no pressure got me what car I was looking for , me and my wife have purchased two cars in the last 3 months for this dealership

A few months ago, I sold my truck at Marlow. I wanted to offload my monthly payment. Roger, the sales manager at the time, took five minutes to look at... the truck and offered me full price that I wanted for the truck. This went so well, I decided to trade my wife's car in for a new Jeep Compass. The buying process was very smooth and painless. The next morning, we realized there was a big scratch on the back bumper of the Jeep. We took it back to Marlow, they kept the Jeep for a few days and fixed it up like brand new, at no charge to us. This is when we met Maynard. Very friendly guy. A few months later, I decided I wanted to buy a used truck. I reached out to Dustin, the guy who sold us the Jeep. He spent weeks trying to find us the right truck. He reached out to me every couple days until he found us the right truck. Great salesperson to work with. Very friendly. The whole dealership made us feel like family. When we walk in the dealership, they offer us drinks and snacks and know us by first name. The dealership is small and personal. The Leesburg Dodge dealership makes you feel like just another number. Marlow makes you feel like family. We also worked with George and Ron. Great guys. Ron knew every person that walked into the dealership by the cars they purchased or had worked on. George goes the extra mile to try to find the car you are looking for. All of the negative reviews are disheartening. I buy/trade/sell vehicles rather often and working with Marlow has been the best experiences I have ever had purchasing vehicles. I will certainly be a working with Marlow in the future. My wife and I are expecting our first child and everyone at the dealership asked us to bring him by when he is born. Like i said, they make you feel like family.

Received inspection from Marlow. Car passed. Inspector pulled right front tire. 20 miles later ABS failure light. DTC indicated bad right side speed... sensor. Pulled wheel and sensor wire retainer had been opened so that wire rubbed thru from contact with tire. 5000 miles earlier I did work on right front suspension so I know the wire was secured properly. No way this would have rubbed for 5k miles and not failed. I can't help but suspect that the inspector opened the retainer to set me up with a "time released failure" thinking I would come back and pay them to fix it. I do not pay anyone to fix my stuff and never will. I do it myself and had spare speed sensor from previous hub replacement. If it had been rubbing prior to inspection he would have seen it because the damage was obvious and would not have been missed by anybody doing a proper job and car should have been failed. This is the latest issue I have had with Front Royal inspection shops, and dealers in particular. Va. inspection laws force me to interact with repair shops once a year for every car I own, subjecting me to the dishonesty that is rife in the auto repair business. It is at least as much about an "economic stimulus" as it is about "safety". At least 35 other states do not have annual safety inspections and those cars can freely use our highways. As far as I am concerned, the va. state inspection program is a way to force Virginia citizens to visit auto repair facilities at least once a year and allow the dishonest shops to extort $$$. IMO, just another Virginia tax on it's citizens -- as if the fact that VA is regularly topping the the list for total annual collected in PP taxes is not enough.

My girlfriend just bought a car from this group and I feel she was greatly taken advantage of because she was nervous and had a hard time communicating.... They did the whole process of selling a car that she had no idea it was not the one she thought she was buying and had test drove until all paperwork was done. Then they say they don't understand what she is unhappy about. I also own a truck from there but will not be a repeat customer.