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McCloskey Motors Inc.

2.6
(498 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 8:00am–5:00pm
Sunday Closed Closed
2019 consumer dealer award View 3 awards
2019 consumer dealer award 2017 consumer dealer award 2015 consumer dealer award

Reviews

2.6
(498 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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1.0

Don't be in debt, lied to and stranded.

Don't be in debt, lied to and stranded. This dealership has a reputation with mechanics and other dealerships as being "being shady"

1.0

Don't be in debt, lied to and stranded.

Don't be in debt, lied to and stranded. This dealership has a reputation with mechanics and other dealerships as being "being shady"

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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1.0

I was told I was pre approved and then they submitted my

I was told I was pre approved and then they submitted my application to several banks which each one pulled my credit. This caused a 20 point drop on my credit report in a matter of minutes. Then JESSICA came back with it should only show as one being pulled. I won’t ever shop with them!!

1.0

I was told I was pre approved and then they submitted my

I was told I was pre approved and then they submitted my application to several banks which each one pulled my credit. This caused a 20 point drop on my credit report in a matter of minutes. Then JESSICA came back with it should only show as one being pulled. I won’t ever shop with them!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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1.0

I am totally disappointed in my purchase, the sales

I am totally disappointed in my purchase, the sales deception, and the lack of follow up despite my multiple calls to the sales manager. When I bought the car, I also bought a warranty. The sales guy told me that my services were included in the warranty, which I raved about because Audi service is so expensive. When I got to the service center for my first oil change, they had know idea what I was talking about. Shame on me for not reading the warranty! Additionally, a couple of weeks after buying the car, the electrical system starting going crazy. The sensors would alarm at the oddest times and then continue to alarm my entire drive. I called the dealership about the issue and they said they would have to do a diagnostic test on it for $150 and then could tell me if it was cover under warranty. Luckily, this time I looked at the warranty myself and could easily see that nothing electronic was covered. They clearly just wanted me to come spend more money. Lastly, I complained and I got a call from the sales manager. He said he would see what he could do to help me get my car fixed since I had only bought it a few months ago at this point. He wanted to make sure I was happy and would be a return customer. He never called me back and I have left 3 messages for him over the course of 2 weeks with no response. The good news is, after many YouTube videos, my husband fixed the sensor problem! I would never buy from this place again. I wish I would have read all of these review before I went there.

1.0

I am totally disappointed in my purchase, the sales

I am totally disappointed in my purchase, the sales deception, and the lack of follow up despite my multiple calls to the sales manager. When I bought the car, I also bought a warranty. The sales guy told me that my services were included in the warranty, which I raved about because Audi service is so expensive. When I got to the service center for my first oil change, they had know idea what I was talking about. Shame on me for not reading the warranty! Additionally, a couple of weeks after buying the car, the electrical system starting going crazy. The sensors would alarm at the oddest times and then continue to alarm my entire drive. I called the dealership about the issue and they said they would have to do a diagnostic test on it for $150 and then could tell me if it was cover under warranty. Luckily, this time I looked at the warranty myself and could easily see that nothing electronic was covered. They clearly just wanted me to come spend more money. Lastly, I complained and I got a call from the sales manager. He said he would see what he could do to help me get my car fixed since I had only bought it a few months ago at this point. He wanted to make sure I was happy and would be a return customer. He never called me back and I have left 3 messages for him over the course of 2 weeks with no response. The good news is, after many YouTube videos, my husband fixed the sensor problem! I would never buy from this place again. I wish I would have read all of these review before I went there.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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1.0

On March 4, 2024 I purchased a 2016 KIA Forte from this

On March 4, 2024 I purchased a 2016 KIA Forte from this dealership. I chose McCloskey based on their advertisement of receiving numerous awards for dealer excellence, etc. The two people I dealt with were the salesperson, Hunter and the used car manager, Manny Based on their ads I "assumed" all the vehicles in the inventory had been checked to assure there were not major mechanical or structural issues. As my review will show....I was mistaken. After purchasing and driving the vehicle I noticed the steering wheel was not properly aligned. Noting dangerous but quite annoying. Yesterday, March 18th I had owned the car two weeks. It was also the first day warm enough to necessitate the use of air conditioning. I discovered not only did the air conditioner not blow cold air....it didn't blow cool air. Was also noted the button used to circulate air in the vehicle did was stuck on re-circulate. Since I would be leaving out of state in a couple of weeks I decided to take the car in to McCloskey and have them fix these "minor" issues. Upon my arrival the first person I saw was my original sales person, Hunter. After explaining my issues I stopped in at the business office to check on some necessary paperwork. When I came out Hunter was in the office of Manny. I was invited in wherein I explained the issues I was having with the vehicle. Manny appeared to be concerned stating I "hope" the problem with the air conditioning is it needs to be charged. Also stated he'd see if he could get the service department to look at it while I was there. He went on to explain the steering wheel alignment and air circulation were a different matter. McCloskey would not be able to cover such repairs. I was shocked. I couldn't understand. My reason was these were obviously problems with the vehicle prior to my purchase. I felt the dealership, especially with how they advertised their pride of being excellent, would surely fix something that was pre-purchase. NOPE...not McCloskey. When I continued to complain Manny said "sir.....this is a used car....you bought a used car." I knew I bought a used car, however; these were pre-existing problems I knew nothing about until I drove the car a bit and turned on the air conditioner for the first time. Manny reiterated "sir....you bought a used car." He did, however, agree to have the service department check the air conditioner. After waiting more than 45 minutes with my vehicle still parked in on the parking lot....not in the service department....I secured my keys and departed. My statement to others who may be considering a purchase from McCloskey Motors is: BUYER BEWARE. I shall never purchase another vehicle from this company. I shall also advise all family members and friends to not deal with McCloskey Motors as well.

1.0

On March 4, 2024 I purchased a 2016 KIA Forte from this

On March 4, 2024 I purchased a 2016 KIA Forte from this dealership. I chose McCloskey based on their advertisement of receiving numerous awards for dealer excellence, etc. The two people I dealt with were the salesperson, Hunter and the used car manager, Manny Based on their ads I "assumed" all the vehicles in the inventory had been checked to assure there were not major mechanical or structural issues. As my review will show....I was mistaken. After purchasing and driving the vehicle I noticed the steering wheel was not properly aligned. Noting dangerous but quite annoying. Yesterday, March 18th I had owned the car two weeks. It was also the first day warm enough to necessitate the use of air conditioning. I discovered not only did the air conditioner not blow cold air....it didn't blow cool air. Was also noted the button used to circulate air in the vehicle did was stuck on re-circulate. Since I would be leaving out of state in a couple of weeks I decided to take the car in to McCloskey and have them fix these "minor" issues. Upon my arrival the first person I saw was my original sales person, Hunter. After explaining my issues I stopped in at the business office to check on some necessary paperwork. When I came out Hunter was in the office of Manny. I was invited in wherein I explained the issues I was having with the vehicle. Manny appeared to be concerned stating I "hope" the problem with the air conditioning is it needs to be charged. Also stated he'd see if he could get the service department to look at it while I was there. He went on to explain the steering wheel alignment and air circulation were a different matter. McCloskey would not be able to cover such repairs. I was shocked. I couldn't understand. My reason was these were obviously problems with the vehicle prior to my purchase. I felt the dealership, especially with how they advertised their pride of being excellent, would surely fix something that was pre-purchase. NOPE...not McCloskey. When I continued to complain Manny said "sir.....this is a used car....you bought a used car." I knew I bought a used car, however; these were pre-existing problems I knew nothing about until I drove the car a bit and turned on the air conditioner for the first time. Manny reiterated "sir....you bought a used car." He did, however, agree to have the service department check the air conditioner. After waiting more than 45 minutes with my vehicle still parked in on the parking lot....not in the service department....I secured my keys and departed. My statement to others who may be considering a purchase from McCloskey Motors is: BUYER BEWARE. I shall never purchase another vehicle from this company. I shall also advise all family members and friends to not deal with McCloskey Motors as well.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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1.0

Warranty sucks check for spare tire Would Never recommend

Warranty sucks check for spare tire Would Never recommend to anyone!!!!!!!!!!! Won't fix problems Nice blame the other game guys

1.0

Warranty sucks check for spare tire Would Never recommend

Warranty sucks check for spare tire Would Never recommend to anyone!!!!!!!!!!! Won't fix problems Nice blame the other game guys

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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1.0

Switch

I cosigned for my nephew (don't recommend anyone do this) and just found out after he was involved in a crash, McCloskey listed me as primary. This has been a nightmare. It was a great car but definitely feel decieved. The amount of hard hits to credit were also too much. My nephew couldn't get approved so they switched it to me after clearly telling them I was a cosigner. The original car picked was stolen from their lot (allegedly) and this process was over a week and the day of signing hours. Be cautious going to any dealer, especially this one. Doing business like this will initially give them a happy customer but not in the Long-run.

1.0

Switch

I cosigned for my nephew (don't recommend anyone do this) and just found out after he was involved in a crash, McCloskey listed me as primary. This has been a nightmare. It was a great car but definitely feel decieved. The amount of hard hits to credit were also too much. My nephew couldn't get approved so they switched it to me after clearly telling them I was a cosigner. The original car picked was stolen from their lot (allegedly) and this process was over a week and the day of signing hours. Be cautious going to any dealer, especially this one. Doing business like this will initially give them a happy customer but not in the Long-run.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 2.0
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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1.0

Push Pull not so much

Tried to make a reasonable deal on a vehicle. I reviewed Kbb Edmonds and other cars in the area. Salesman told me his manager would call me back. After harassing the sales rep, I finally got a call back. Of course offered me the standard $500 discount which is so common. When i suggested that I have a trade, the sales manager told me it wouldn't apply to the vehicle I was interested in! Really not as advertised. Find another dealer

1.0

Push Pull not so much

Tried to make a reasonable deal on a vehicle. I reviewed Kbb Edmonds and other cars in the area. Salesman told me his manager would call me back. After harassing the sales rep, I finally got a call back. Of course offered me the standard $500 discount which is so common. When i suggested that I have a trade, the sales manager told me it wouldn't apply to the vehicle I was interested in! Really not as advertised. Find another dealer

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Thank you for taking the time to write a review. The trade-in promotions are always listed on "qualifying in-stock vehicles. See dealer for details." We are more than happy to advise which vehicles DO and do not qualify. We're sorry if the process created frustration for you. Please feel free to consider giving us a call if you have questions and would still consider doing business with us in the future.

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2.0

NOT a happy camper

I don't want to be that guy that leaves a less than desirable review, but here we go. EVERYONE who lives in Colorado Springs and listens to the radio has heard the commercial...4000 dollars for your trade regardless of condition. "That's a lot o' dough Joe!"... Well, unless you're me I guess. They gave us a whopping 500 dollars for a vehicle that they probably scrapped for 4 times that amount. When I said something about the fact that we'd at least get 4 grand for our trade the salesman laughed and quoted the actual "dough" quote. I was unaware at this time that it's just a marketing gimmick. Well, Mama wanted the car so we signed on the line and drove away. We were told that we'd be contacted in the next few days to get any other keys for the vehicle. They supplied a bare key(no remote unlock buttons or anything) for the car, but we didn't think much about it. Fast forward 2 weeks later after my third phone call to inquire about the keys and after being on hold for about 10 minutes the lady on the other end comes back and informs me there are no other keys. Well ain't that sweet. I look online and keys with remotes ARE available. The problem I find now, is that you can buy keys(I saw a set of two...with remotes) for around 50 bucks.Cool! The keys have to be cut and programmed by a locksmith... o.k.... For around 400 bucks... NOT cool. I'm not a dummy... I just feel like one. I know that no matter what car dealer you go to you're in for some degree of reaming. I can't help but feel like I got a pretty good one here. The folks at McCloskey probably won't see this, and if they do they likely won't give a rip. At least I got to vent a little bit.

2.0

NOT a happy camper

I don't want to be that guy that leaves a less than desirable review, but here we go. EVERYONE who lives in Colorado Springs and listens to the radio has heard the commercial...4000 dollars for your trade regardless of condition. "That's a lot o' dough Joe!"... Well, unless you're me I guess. They gave us a whopping 500 dollars for a vehicle that they probably scrapped for 4 times that amount. When I said something about the fact that we'd at least get 4 grand for our trade the salesman laughed and quoted the actual "dough" quote. I was unaware at this time that it's just a marketing gimmick. Well, Mama wanted the car so we signed on the line and drove away. We were told that we'd be contacted in the next few days to get any other keys for the vehicle. They supplied a bare key(no remote unlock buttons or anything) for the car, but we didn't think much about it. Fast forward 2 weeks later after my third phone call to inquire about the keys and after being on hold for about 10 minutes the lady on the other end comes back and informs me there are no other keys. Well ain't that sweet. I look online and keys with remotes ARE available. The problem I find now, is that you can buy keys(I saw a set of two...with remotes) for around 50 bucks.Cool! The keys have to be cut and programmed by a locksmith... o.k.... For around 400 bucks... NOT cool. I'm not a dummy... I just feel like one. I know that no matter what car dealer you go to you're in for some degree of reaming. I can't help but feel like I got a pretty good one here. The folks at McCloskey probably won't see this, and if they do they likely won't give a rip. At least I got to vent a little bit.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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1.0

Communication and customer service is horrible!

I have never given a bad review.....when we called in about a vehicle, My husband was told that we had excellent credit and to send them 500$ to hold the vehicle intel Friday(since we live so far away we had to wait to go in tell Friday). We figured the banks had already approved us. That was not the case; they had yet to even send our app for approval. Because we have never had a loan over a certain amount, they were struggling to get us financed, which we were happy they seemed to be trying. We had to call to get updates on the prosses and there was no communication as to where we were in the application process, but we kept patient because we wanted the vehicle. After two weeks of this, I called, and they told me no news was good news. So I waited a whole week after that, and when my husband called they gave him the runaround and said they would call him back (no one did) so we decided enough was enough, and we wanted our 500 $back. I called to express my concerns only to be told I was fired as a customer and told if I wanted my money back to come to get it, then Mike hung up on me. I called back again and asked to talk to a manager and they sent me back to the same Mike guy that hung up on me, and he proceeded to do the same thing, hang up. So I called again, and they sent me to the freaking service department (SERVICE DEPARTMENT), where I got a very nice guy, not even in the same building. He walked over to the sales place and had someone who could help me call me and give me back my 500$. This man did not apologize about my mistreatment or even want to hear about how I was treated, but he said he was sending my 500 back, so we will see this was by far the WORST sales exp I have ever had.

1.0

Communication and customer service is horrible!

I have never given a bad review.....when we called in about a vehicle, My husband was told that we had excellent credit and to send them 500$ to hold the vehicle intel Friday(since we live so far away we had to wait to go in tell Friday). We figured the banks had already approved us. That was not the case; they had yet to even send our app for approval. Because we have never had a loan over a certain amount, they were struggling to get us financed, which we were happy they seemed to be trying. We had to call to get updates on the prosses and there was no communication as to where we were in the application process, but we kept patient because we wanted the vehicle. After two weeks of this, I called, and they told me no news was good news. So I waited a whole week after that, and when my husband called they gave him the runaround and said they would call him back (no one did) so we decided enough was enough, and we wanted our 500 $back. I called to express my concerns only to be told I was fired as a customer and told if I wanted my money back to come to get it, then Mike hung up on me. I called back again and asked to talk to a manager and they sent me back to the same Mike guy that hung up on me, and he proceeded to do the same thing, hang up. So I called again, and they sent me to the freaking service department (SERVICE DEPARTMENT), where I got a very nice guy, not even in the same building. He walked over to the sales place and had someone who could help me call me and give me back my 500$. This man did not apologize about my mistreatment or even want to hear about how I was treated, but he said he was sending my 500 back, so we will see this was by far the WORST sales exp I have ever had.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Hi Jessica, We have reviewed the information and are sad to hear that any experience doesn't go smoothly. It is always unfortunate for both; us as the business and you as the customer. However, after your tirade to us on the phone and the threats of physical harm from you, and the explanation that your money had been refunded as requested, we had no other options. We advised you of this all during the interaction. We hope you were able to find a vehicle that works for you, even if it was not from us.

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1.0

NEVER DO BUSINESS WITH THESE SCAM ARTISTS!!!

NEVER DO BUSINESS WITH THESE SCAM ARTISTS!!! THEIR CUSTOMER SERVICE IS AWFUL AND THEIR WILLINGNESS TO TAKE ACCOUNTANT FOR TAKING ADVANTAGE OF A DISABLED CUSTOMER IS UNACCEPTABLE I got a rough patch and I sold them my newer vehicle and they sold me a car that has broke down and cost me much much more than I paid for it. When I called to about options for trading it back to them and getting something more reliable I was treated very rudely by their call center people. I was trying to convey all the necessary information about my situation as she kept interrupting me and talking over me. When I brought her unprofessionalism up to her she continued to talk over me. this whole situation has left me in a worse situation.

1.0

NEVER DO BUSINESS WITH THESE SCAM ARTISTS!!!

NEVER DO BUSINESS WITH THESE SCAM ARTISTS!!! THEIR CUSTOMER SERVICE IS AWFUL AND THEIR WILLINGNESS TO TAKE ACCOUNTANT FOR TAKING ADVANTAGE OF A DISABLED CUSTOMER IS UNACCEPTABLE I got a rough patch and I sold them my newer vehicle and they sold me a car that has broke down and cost me much much more than I paid for it. When I called to about options for trading it back to them and getting something more reliable I was treated very rudely by their call center people. I was trying to convey all the necessary information about my situation as she kept interrupting me and talking over me. When I brought her unprofessionalism up to her she continued to talk over me. this whole situation has left me in a worse situation.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 3.0
  • Quality of repair 1.0
  • Overall facilities 3.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Jessica, sorry to hear you are going through a rough patch. You can certainly trade-in with us, feel free to give us a call to set an appointment if that is something you are considering. Otherwise, we would be happy to get you scheduled for service if you are still having a problem.

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