Reviews
Like the service, but the sales calls need to stop
Took my car in for the 60,000 miles scheduled maintenance. While waiting for the work to be performed, there are sales department called me asking to buy my used car and exchange to buy a new car. I have told this dealership on MANY occasions to stop these types of calls to me, yet they still continue.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Patrick, Thank you for coming to our service department. You chose to come here and that really does mean a lot to us. We want to be able to continue providing excellent service to you whenever you need that for your vehicle. I am very sorry, however, that you were disturbed by some sales calls that were a great annoyance to you. I can understand your frustration completely. Those sales calls come from a BDC (Business Development Center) off-site that inquires to see if anyone has an interest in trading in their vehicle for something else. They are calls NOT made by our sales staff here at the dealership. I do apologize that this BDC has not followed your requests to stop. Since I only have your first name, could you please let me know what your last name is and phone number so I can be sure your contact information is removed from these annoying BDC calls? They most likely never passed along your requests to anyone at our store, so I would like to be sure to delete that information if you could reach out to me. I look forward to hearing from you. Thank you. Debbie Oberg Owner Loyalty Manager Woodmen Nissan (719) 234-1008 doberg@woodmennissan.com
Nissan at woodmen is wonderful
This was probably the most fun experience I ever had buying a car and the dealer as well as the finance person and everyone there treated us with respect but also we had a lot of fun
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Rebecca, Thank you for your purchase! We appreciate the opportunity to help you find a great vehicle that we are confident you'll love for a long time. Thank you for this review. It sounds like our staff provided a truly exceptional experience for you. We are so pleased you were completely satisfied with everything. If we can be of any further assistance, please do let me know. We hope we will get to see you back here again sometime. Thank you. Debbie Oberg Owner Loyalty Manager Woodmen Nissan (719) 234-1008 doberg@woodmennissan.com
Service and Heart
The Service Team was amazing. Brian was a pleasure to work with and answered all my questions. Thank you
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Amber, Thank you for coming to our service department. Thank you as well for this review about your experience here. It sounds like our staff, especially Brian, took great care of you while you were here. We appreciate the feedback about your visit. If you need any further assistance from us, please do let us know. We would love to see you back here again one of these days. Thank you. Debbie Oberg Owner Loyalty Manager Woodmen Nissan (719) 234-1008 doberg@woodmenissan.com
Happy
They keep my car running great! Always accurate and don't try to sell me stuff I don't need.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Steve, Thank you for coming back to see us again in our service department. We appreciate you taking the time to share your feedback about your experience with our staff that day. It sounds like everyone took great are of you and they provided just what you needed. Please let us know if we can be of further assistance. We will look forward to your next visit here. Thank you. Debbie Oberg Owner Loyalty Manager Woodmen Nissan (719) 234-1008 doberg@woodmennissan.com
Angry as can be
I am as angry as one can be. Love the looks of the car , bought it and now hate it. Driving this car has been horrible and almost caused two accidents. The pedal next to gas pedal is so close that I have used either one at the wrong time. I hate this car and wanted to return it. To many problems for me. This was my second car I bought from your dealership and have nothing but regrets. I am 75 yrs old and should have never traded my Mercedes Benz I bought from you as well, for a car that is beyond any expectations and hate it. As per staff, I was not allowed to return it only two days after the purchase. I feel used. Essentially talked into the purchase the very same day without time to think about it. Next to no instruction of use. Had to come back twice to get things fixed like a twisted seatbelt that cut into me. Got home and could not turn of the engine because I did not know how to remove the key. Should I continue? Need another appt to have other things fix, although minor. Looking for a way to return this car and get my old trusted car back. This was all a horse trade
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Ms. Calahan, Thank you for speaking with me about your purchase experience. Thank you for sharing your comments in this review. I am very sorry you were not pleased with this experience. If you need any assistance with how something works on your vehicle, please do let me know. And if you need to schedule anything for your vehicle, please let me know if I can be of assistance with that as well. Perhaps we will see you here again one day. Thank you. Debbie Oberg Owner Loyalty Manager Woodmen Nissan (719) 234-1008 doberg@woodmennissan.com
Maintenance
Friendly staff and good service. My car was in and out in the predicted time.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Armand, Thank you for your recent visit to our dealership. It looks like our service staff provided a truly exceptional experience for you. Thank you for the feedback. If can ever be of further assistance to you, please do let me know. Hopefully we will see you here again one day. Thank you. Debbie Oberg Owner Loyalty Manager Woodmen Nissan (719) 234-1008 doberg@woodmennissan.com
Service
My car needed several repairs, few parts ordered, excellent job done. A bit pricey however everything is. Great communication with dealership. Definitely go back if needed!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Mary, Thank you for taking the time to share this review with us. It looks like our staff took great care of you for parts and service. We appreciate this visit and feedback. If we can do anything else for you, please do let me know. We will look forward to seeing you here again one day. Thank you. Debbie Oberg Owner Loyalty Manager Woodmen Nissan (719) 234-1008 doberg@woodmennissan.com
Service Review
Services review. Was informed of services needed as well as the urgency- fees explained as well
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Vee, Thank you for coming to see us in our service department. Thank you as well for sharing your feedback here in this review. Everything sounds positive about your experience. If there is anything else we can do for you, please do let me know. We would love to see you back here again. Thank you. Debbie Oberg Owner Loyalty Manager Woodmen Nissan (719) 234-1008 doberg@woodmennissan.com
Car repair
Customer service was disappointing. I have been taking my car here for five years and never had the experience I had the day of my service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Marissa, Thank you for your review about your visit to our service department. We are very sorry, however, to see that you were not pleased with this visit. We would really like to know what happened so we can see what can be done to help you. I don't have any details about your visit unfortunately, so if you could please reach out to me and let me know what happened, I would appreciate that. Hopefully we can help and you'll have a better experience here in the future. You have been coming here for years, so we definitely don't want to lose you as a customer. If we can fix what happened, then we will do what we can for you. I hope to hear from you. Thank you. Debbie Oberg Owner Loyalty Manager Woodmen Nissan (719) 234-1008 doberg@woodmennissan.com
Service Department is excellent!
I have been going here for 9 years. My vehicle stays in excellent shape. I never have any issues while on the road and have never had to return to the service department after being serviced. Love the on line appointment system and the express service. The shuttle is an added bonus!!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Bonnie, Thank you for coming back to see us again in our service department. Coming here for 9 years and always having a good experience here means so much for us to know that. We appreciate you taking the time to share this feedback in your review. You shared great feedback that we can pass along to our staff. If we can do anything else for you, please do let me know. Hopefully we will see you back here again one day. Thank you. Debbie Oberg Owner Loyalty Manager Woodmen Nissan (719) 234-1008 doberg@woodmennissan.com