Reviews
Best dealership I've gone to
Best experience I've had multiple times here compared to others I've gone to in California and another in Colorado. Definitely recommend stopping by this dealership. Staff employees are always so awesome no complaints here.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Elizabeth, Thank you for coming back to see us again in our service department. Thank you as well for the kind words you shared in this 5-star review. That was a nice compliment you posted. We are glad we've provided a truly exceptional experience for you on more than one occasion. If we can ever be of further assistance, please do let me know. We will look forward to seeing you back here again one of these days. Thank you! Debbie Oberg Owner Loyalty Manager Woodmen Nissan (719) 234-1008 doberg@woodmennissan.com
Great service
Excellent service! The adviser kept me informed of all necessary repairs & the progress of said repairs. My vehicle was clean when it was returned to me.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Susan, Thank you sharing your feedback with us in this review. It sounds like you were completely satisfied with a recent visit to our service department. Thank you for coming to see us. It looks like this was your first visit at our service department. Hopefully we will see you back here again one of these days. If we can do anything else for you, please do let me know. Thank you so much for everything. Debbie Oberg Owner Loyalty Manager Woodmen Nissan (719) 234-1008 doberg@woodmennissan.com
Key Fob
Had to get a new key fob. It was quick and easy was in and out in less then an hour with a car wash also.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Jason, Thank you for this 5-star review about your recent experience with our dealership. You provided feedback that sounds very positive about how well our staff took care of you that day. If we can be of further assistance, please do let me know. We will look forward to seeing you return here again for parts, service, or sales. Thank you. Debbie Oberg Owner Loyalty Manager Woodmen Nissan (719) 234-1008 doberg@woodmennissan.com
Wooden Nissan Customer Service is Terrible
Don?t trust the finance guy. They will try and get you to but an extended warranty and then double charge you for it! Still trying to get my money back a month later.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Dennis, Thank you for a recent purchase. We noticed you did this 1-star review about your experience with our finance department. We are very sorry to hear you were not pleased with that interaction. This is quite shocking since this finance manager only wants to do what his customers want. He strives to provide an experience with integrity for each interaction. This manager is new, so if a delay or mistake was made, we do apologize. Rather than a credit back, your account was accidentally charged, but that was reversed. You should see the correction already since that refund was done yesterday for you. Alex has been very responsive to you, so if you need further assistance, please don't hesitate to reach back out again. We are sorry you were not happy with your experience, but we are open to seeing what can be done to help. If you need anything else, please do let us know. Thank you. Debbie Oberg Owner Loyalty Manager Woodmen Nissan (719) 234-1008 doberg@woodmennissan.com
Great service and people
Another great experience with my car detail. I will be back soon
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Jordan, Thank you for coming here to our service department for your detail, and also for this 5-star review. We appreciate this feedback about your recent visit here. Please let us know if we can do anything else for you. We will look forward to seeing you come back here again one day. Thank you. Debbie Oberg Owner Loyalty Manager Woodmen Nissan (719) 234-1008 doberg@woodmennissan.com
Great place, great people!
We were looking for a car for our kid that is heading off to college. Our experiences with dealerships had not been very positive up to that point. There are not a lot of vehicles out there, the dealers know it and so they know it is a seller's market and they act like it. Well that is except for Woodmen Nissan. We had called them up telling them we were looking for a Versa. They said they would call us back and let us know what they could do. The sales manager called us back in only a few minutes telling us they didn't have that but that they had a vehicle he thinks we would like, the Nissan Kick. So we drove over to take a look. When we got there, the vehicle was waiting for us to take a look at and drive. We had ZERO waiting like every other dealership we had been to. Kid loved the vehicle and we decided to take it. The whole time we were treated not only like they cared about our business but about us. Sure they wanted to sell us something but they wanted us to be happy and didn't want to sell us stuff we didn't want or that we didn't want to be happy with. Great staff, great customer service and a place I would recommend checking out of you are looking for a vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Jim, We are pleased to read your review about how much you enjoyed this purchase experience with our staff. Thank you for choosing us to find a vehicle for your son going off to college. He chose a great vehicle that we are confident he'll enjoy for a long time. You shared such an amazing story to really sum up your experience with us. We are glad we were not like everyone else and that your experience here was different. If we can do anything else for you, please do let us know. Hopefully we will see you here again one day. Thank you! Debbie Oberg Owner Loyalty Manager Woodmen Nissan (719) 234-1008 doberg@woodmennissan.com
Great customer service!
We loved working with Izzy on the purchase of my daughter?s first car. She was patient and attentive to detail and made my daughter feel comfortable from start to finish.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Ramsey, Thank you for coming to Woodmen Nissan. It sounds like your visit with us was for a special reason - your daughter's first car. That is a big deal! Congratulations. Thank you for sharing your feedback here about working with Izzy as your salesperson. It sounds like she took excellent care of all of you to make this experience a good one. If we can do anything else for you, please do let me know. Thank you for everything. Enjoy that new car. Debbie Oberg Owner Loyalty Manager Woodmen Nissan (719) 234-1008 doberg@woodmennissan.com
Ellen Harmon
Wait was shorter than I expected. The person who checked me in was thorough and pleasant and I was pleased with the quality of work.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Ellen, Thank you for coming here for service. Thank you, too, for this review about your experience with our service department. Your feedback helps us to know how well our staff took care of you. We appreciate you taking the time to do this 5-star review. If we can do anything else to help you, please do let me know. We will look forward to seeing you here again one day. Thank you. Debbie Oberg Owner Loyalty Manager Woodmen Nissan (719) 234-1008 doberg@woodmennissan.com
Look Ma, I bought a car.
I wasn't really looking for a newer used car. Then I saw a 2009 Maxima with super low miles and asked Treyvon about it. He said it was literally traded in the hour before and had not even been detailed yet. This thing was immaculate with over 45 service records. I showed the wife and she fell in LOVE. Needless to say, I now own a 2009 Maxima. I love this car. TreVon in sales was Amazing and patiently explained the cars features. Jamon in Finance was a pro and got us the best deal through ENT FCU here in Colorado Springs. He compared 9 different banks and got us the best rate available. Jesse the Manager gave us a MORE than fair trade in on our 2008 Honda Civic. Overall, I rate them 5*s . I will but from then again when my GMC gets older or i get too old to climb up in it.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi 71Chevelle, Thank you for your purchase and for this review about your experience buying a vehicle from our dealership. We appreciate this opportunity we had to help make this a good experience for you. It sounds like several staff members took great care of you. We will be sure to share this feedback with them. We are so glad you love this new vehicle as well. If you do need anything else from us, please do let us know. We will look forward to seeing you again one day. Thank you. Debbie Oberg Owner Loyalty Manager Woodmen Nissan (719) 234-1008 doberg@woodmennissan.com
Stay AWAY
The story is way to long to write it on here. Markup is crazy and they are not honest people men they act like all buddy buddy but it reality they are in the business on selling cars and they don’t care about people at all. Hopefully My pathfinder can get fix and I’ll take my business somewhere else this people suck you have a better chance in Denver because woodmen and south Colorado Springs are horrible.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Christian, We are very sorry to hear you are not happy with the recent purchase of a new Pathfinder in January or your attempt to purchase a new Altima this week after the Pathfinder got into an accident. Our staff has been very upfront with you from the beginning. There are details missing from this review that shed more light on the subject. When you purchased the Pathfinder, you already had negative equity that was rolled into the purchase of the Pathfinder from your trade-in vehicle. When trying to get an Altima (instead of the Pathfinder) so soon after the Pathfinder purchase, you only wanted us to try one bank for your financing. This restricted us from possibly finding another option for you that would have worked in your favor. Our hands were tied with how we could help you. Your bank wouldn’t allow the loan for the amount you wanted, and that meant you would need to have a down payment to make this purchase happen. There is more to this story that our staff tried to explain to you. We are sorry you feel we don’t care when that isn’t the case at all. We want to help, but our staff has been limited on what it can do for you under the circumstances. We wish there was more we could do for you, but our staff has already explained to you why we can’t get the new loan for you at the amount you want. Our staff has gone over these details with you. If you wish to discuss this situation again, we can do so. We do want to help. It is quite unfortunate that you feel that isn’t the case. Debbie Oberg Owner Loyalty Manager Woodmen Nissan (719) 234-1008 doberg@woodmennissan.com