Reviews
My sales lady Emily was very good and knowledgeable
My sales lady Emily was very good and knowledgeable regarding my 24 King Ranch truck. Her communication skills were top notch!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for recognizing our employees and for sharing your positive experience with our dealership! We appreciate you very much!
Once you arrive the service was good.
Once you arrive the service was good. Getting an appointment was impossible. 3rd party scheduling company was beyond awful.
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Great news we have recently found amazing replacements for our service scheduling needs. We look forward to servicing your vehicle again. Thanks for recognizing our employees and for sharing your positive experience with our service department.
Another outstanding job from Amber & Kaitlyn!
Another outstanding job from Amber & Kaitlyn!!!. These people understand customer service! Cant say enough good things about my experience with them
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for recognizing our employees and for sharing your positive experience with our service department.
We always receive great service when taking all of our
We always receive great service when taking all of our vehicles to any Laird Noller locations.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for recognizing our employees and for sharing your positive experience with our service department.
Katlyn is excellent.
Katlyn is excellent. She is patient with my elderly father who is a new customer. He believes, “She takes very good care of me.” He also enjoys having the big window where he can watch them work on his Escape. Thank you.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for recognizing our employees and for sharing your positive experience with our service department.
Deducted a star because contacting the service department
Deducted a star because contacting the service department was difficult. Left messages (over a one week period) and no return call. Walked in and made appointment for recall on our Edge. Car was done in a timely manner and they even returned the car to us at our home.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thanks for recognizing our employees and for sharing your positive experience with our service department. We apologize for the issues getting ahold of us. We have began to change our internal structure in particular as it pertains to handling inbound calls, so the hope is it gets easier to schedule via phone. We do offer convenient online scheduling options on our website. Thank You for your feedback and for choosing Noller Ford Lawrence for your most recent service visit.
You guys were awesome to deal with.
You guys were awesome to deal with. Your time frame was shorter than you estimated and you finished up the work on my vehicle way ahead of schedule. I really appreciate the work that you guys do. Just as like a tip
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for recognizing our employees and for sharing your positive experience with our service department.
I have no idea who that salesman is.
I have no idea who that salesman is. The one that I dealt with was Shannon Hayden. He was excellent
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- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for recognizing Shannon and for sharing your positive experience with our dealership! We appreciate you very much!
Be very careful buying from this dealership.
Be very careful buying from this dealership. We drove three hours to purchase a car and was basically lied to about hidden fees. Even though the car was still under manufacturer warranty there was a mandatory 1,500 Warranty required by the owner of the dealership. There was also a 900 processing fee. We were told prior to driving there, and once we sat down with the salesman, that the price of the car could be reduced the amount of the required warranty because we lived in another state and couldn't use most of the warranty coverage. When I called and spoke to the manager he could care less about his salesman lying to us.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
I have talked with my team and the warranty presented is transferable to other locations. We also discussed how we have tried to make this right internally as a group. I would appreciate the chance to learn more about your frustrations myself so I can address it with upper management. I assure you we try and be as transparent as possible with all fees before customers come in. My name is Angela and my email is amancuso@lairdnoller.com Thank You
Ali and team were great to work with.
Ali and team were great to work with. I’d recommend them to anyone who needs a car!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for recognizing our employees and for sharing your positive experience with our dealership! We appreciate you very much!