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Front Royal Ford

(1,189 reviews)
Visit Front Royal Ford
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–7:00pm
Tuesday 9:00am–8:00pm 7:00am–7:00pm
Wednesday 9:00am–8:00pm 7:00am–7:00pm
Thursday 9:00am–8:00pm 7:00am–7:00pm
Friday 9:00am–7:00pm 7:00am–7:00pm
Saturday 9:00am–5:00pm 8:00am–5:00pm
Sunday Closed Closed
New (540) 551-5744 (540) 551-5744
Used (540) 214-3399 (540) 214-3399
Service (540) 534-1214 (540) 534-1214

Reviews

(1,189 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Front Royal Ford from DealerRater.

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Great team.

Great team. Worked with me to get the best price and financing. Was definitely impressed with the entire process. Would definitely recommend. Ask for Brett Clawson

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi, your comments keep us motivated and working hard for all our guests! Safe travels!

Very friendly and professional was patient with us when

Very friendly and professional was patient with us when we were trying to decide which vehicle we would like to purchase very knowledgeable

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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I recently took my Ford F-150 in for service at Front

I recently took my Ford F-150 in for service at Front Royal Ford. As always, I was in and out quickly, I needed some additional parts and was given the information to be able to select the parts that I needed at the best price. Alwarys a pleasant experience dealing with Front Royal Ford.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Professional quick service and was never pressured in to

Professional quick service and was never pressured in to buying my new bronco sport vehicle

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I had a great experience dealing with Brett and front

I had a great experience dealing with Brett and front royal ford would definitely buy from in the future

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Everyone I have interacted with at the Service department

Everyone I have interacted with at the Service department has been friendly and helpful. I took my car in to get looked at first thing in the morning and were able to fix the issue right away.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Very happy with the end result for the repair that fix my

Very happy with the end result for the repair that fix my engine light issue.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Service Advisors were very friendly and helpful.

Service Advisors were very friendly and helpful. Service was performed in a very reasonable time and I’m satisfied.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

There was only one service advisor staffed and apparently

There was only one service advisor staffed and apparently it was his 4th day working there. I actually felt bad for the guy. It took almost 2 hours to get a regular oil change done as he was doing everything himself. As far as the dealership goes as a whole, the sales side was packed with salespeople yet, not one welcomed us in the store when we were looking around.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I wanted to compliment Front Royal Ford for going out of

I wanted to compliment Front Royal Ford for going out of their way to work with my budget and make the ease of purchasing a new Ford F-150 a reality for me. The salesman, Jason was excellent and transitioned my vehicle tradein, the test drive, and the final purchase in a professional and friendly manner. The dealership presented an understanding and openess to work with me, on my first real "new" vehicle purchase in over 25 years. So yes, two thumbs up, for the finance lady, the manager and the salesman.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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