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Airport Ford

(698 reviews)
Sales hours: 10:00am to 6:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 10:00am–6:00pm 7:30am–6:00pm
Tuesday 10:00am–6:00pm 7:30am–6:00pm
Wednesday 10:00am–6:00pm 7:30am–6:00pm
Thursday 10:00am–6:00pm 7:30am–6:00pm
Friday 10:00am–6:00pm 7:30am–5:30pm
Saturday 10:00am–5:00pm Closed
Sunday Closed Closed
New (859) 316-2471 (859) 316-2471
Used (859) 316-2470 (859) 316-2470
Service (859) 316-2472 (859) 316-2472

Inventory

See all 29 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since September 2023.
Welcome to Airport Ford. We have been family owned and operated for over 75 years! We have a wide range of including the Ford Fusion Focus Escape F-150 Edge Explorer Mustang and more! We also have a wide variety of quality Used Vehicles! Apart from our Sales Department we also have a full Service Department Parts Department and Body Shop that can take care of any of your service and maintenance needs! We pride ourselves in being a customer-friendly dealership providing a no-pressure shopping environment for all of your automotive needs. We look forward to seeing you soon at Airport Ford!
Buy with Confidence!

Service center

Phone number (859) 316-2472

Service hours

Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–5:30pm
Saturday
Closed
Sunday
Closed

Reviews

(698 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Sales person (Doug Maxwell)) and finance person ( Jeff

Sales person (Doug Maxwell)) and finance person ( Jeff White) were very helpful and professional. It was a pleasure to deal with both of them. I would definitely recommend them to friends and family

Sales person (Doug Maxwell)) and finance person ( Jeff

Sales person (Doug Maxwell)) and finance person ( Jeff White) were very helpful and professional. It was a pleasure to deal with both of them. I would definitely recommend them to friends and family

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hello Garry, thank you for your wonderful response to the quality of service our Staff provides! Thanks again for the recommendation, and have an amazing day!

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Always a great experience.

Always a great experience. Good service department and sales staff. Keeps us up and running.

Always a great experience.

Always a great experience. Good service department and sales staff. Keeps us up and running.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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This is the second SUV I've bought from Jim Grefer.

This is the second SUV I've bought from Jim Grefer. Jim found me exactly what I was looking for without a big sales pitch, just honest answers to my questions. It was quick and easy. Love my new car! Thanks Jim!

This is the second SUV I've bought from Jim Grefer.

This is the second SUV I've bought from Jim Grefer. Jim found me exactly what I was looking for without a big sales pitch, just honest answers to my questions. It was quick and easy. Love my new car! Thanks Jim!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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After a quick initial response, I never heard back.

After a quick initial response, I never heard back. Purchased new vehicle from Paul Miller Ford in Lexington.

After a quick initial response, I never heard back.

After a quick initial response, I never heard back. Purchased new vehicle from Paul Miller Ford in Lexington.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a new car
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If I could leave zero stars I would.

If I could leave zero stars I would. Took my 2020 Fusion in for the known cracked flex plate issue on January 18th. The first time they called me the gentleman tried to sell me on putting a new transmission in it at a cost to me of over $6000. When I told him that I knew it was just a cracked flex plate and it was a known issue with them he said well we always advise everyone to change the trans so it there are issues later. They give no communication, we called on several occasions and the person we talked to would say it hadn’t even been looked at then the manager would say well we are just waiting to get it in the shop. They had all the necessary parts to complete the repair just kept saying they couldn’t get it in. Why make appointments if you can’t service the cars. Fast forward to when I went to pick it up 35 days later, I went in to get it I stood at the counter for 5 minutes in front of someone only for him to say go to him if you need help very rudely. This place has horrible customer service if you need you car quickly or need a car stay away. They wouldn’t even listen to ford when they asked them to put in for a rental. Terrible experience!!!

If I could leave zero stars I would.

If I could leave zero stars I would. Took my 2020 Fusion in for the known cracked flex plate issue on January 18th. The first time they called me the gentleman tried to sell me on putting a new transmission in it at a cost to me of over $6000. When I told him that I knew it was just a cracked flex plate and it was a known issue with them he said well we always advise everyone to change the trans so it there are issues later. They give no communication, we called on several occasions and the person we talked to would say it hadn’t even been looked at then the manager would say well we are just waiting to get it in the shop. They had all the necessary parts to complete the repair just kept saying they couldn’t get it in. Why make appointments if you can’t service the cars. Fast forward to when I went to pick it up 35 days later, I went in to get it I stood at the counter for 5 minutes in front of someone only for him to say go to him if you need help very rudely. This place has horrible customer service if you need you car quickly or need a car stay away. They wouldn’t even listen to ford when they asked them to put in for a rental. Terrible experience!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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The only dealership that would deal with me.

The only dealership that would deal with me. Did not have to battle over pricing. Loyal ford buyer.4000.00 off asking price right away

The only dealership that would deal with me.

The only dealership that would deal with me. Did not have to battle over pricing. Loyal ford buyer.4000.00 off asking price right away

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Great experience, no hassle, good people, would buy from

Great experience, no hassle, good people, would buy from them again. Thanks airport Ford and Jeff

Great experience, no hassle, good people, would buy from

Great experience, no hassle, good people, would buy from them again. Thanks airport Ford and Jeff

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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My experience at Airport Ford service has always been

My experience at Airport Ford service has always been outstanding. I highly recommend them. They are honest, knowledgeable, professional. Thanks for being there.

My experience at Airport Ford service has always been

My experience at Airport Ford service has always been outstanding. I highly recommend them. They are honest, knowledgeable, professional. Thanks for being there.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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Service work as expected

Service advisor was ready, when I arrived and listened to what I needed done. Work was done in a timely manner

Service work as expected

Service advisor was ready, when I arrived and listened to what I needed done. Work was done in a timely manner

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hello Tim, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

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Helpful scheduling.

Helpful scheduling. Good follow-up from service department. Estimate was on track. Car running well now. Thank you!

Helpful scheduling.

Helpful scheduling. Good follow-up from service department. Estimate was on track. Car running well now. Thank you!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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