Russ Braunecker Buick GMC Cadillac

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (14 reviews)
2309 S Banker St, Effingham, IL 62401

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (14 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

Want to share your experience with this dealership?

Write a review

Last Service Visit

March 7, 2018
By Terry/peg Latch from Stewardson,IL

Finally after 3 attempts they got my heater fixed. Was it because my husband took it this time and they actually looked for something? I felt that because I had tried to tell them what was wrong, they gave me the run around of what was causing the problem. I was not satisfied with their answer so the 3rd time I had my husband take it in and.......surprise.... they found the problem. Other than this I am very pleased with the way they treat me and take care of my service needs. I would definitely {and do} tell others what a great place this is to do business. I wouldn't go anywhere else!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Great experience nice people

January 18, 2018
By Larry from Mattoon

Treated me well even though wasn't buying new. Will go back if in market for anything else...The staff very friendly and made us feel important.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair 2.0
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Shopping for a new or used car go here great deals

August 8, 2017
By James from Flora Illinois

Shopping for a new or used car go here great deals

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Poor Service

July 22, 2017
By Joe from Patoka, Illinois

Very poor customer service on getting information about specific vehicles. The salesman I spoke with were unprofessional.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Joe, Thank you for taking time to comment on your experience at our store, this helps me gather information to better future customer interaction at our dealership. I am very sorry that you did not receive the professional treatment that we strive to provide to all of our guests. I sincerely hope that you find the vehicle of your dreams at whatever dealership you decide to purchase from. I will use your input to help make our staff the strongest in customer relations going forward. Again, I am sorry that we did not provide you with the experience that you deserve. All The Best, Matt Braunecker