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Would not accept my car
After calling several times to create and double-check my appointment, and driving all the way to the dealership, they told me that they could not accept my car since it was 10 years old and had over 100,000 miles. They refused me service because of the age and wear on my car, which is not even exceptional or out of the ordinary. I have never heard of this happening to anyone anywhere. The only thing malfunctioning with my car was the speed sensor, yet they still refused to service my vehicle and turned me away. DO NOT RECOMMEND.
New Truck Purchase
I had a good experience on the purchase of my 2020 Silverado, good staff, salesman and Maintenance program!!
Went in for check engine light, was told my gas cap was loose and they wouldnt charge me a lot for such a simple thing. Charged me 200 dollars for just the info(they didnt even replace it, I did myself for 8 dollars thru amazon) and when I went back to complain they acted like there was nothing they could do and that they never said they would give me a deal. I phoned them and was told a manager would contact me to resolve it and I never heard from them again. Despicable people who should be ashamed. I bought my car from here without much trouble but I will never come back for service again and will try my damndest to not let anyone I care about come here.
Worst experience ever
Felt pressured by salesman. He was disrespectful, arrogant, and he was misleading about price on the truck I bought. I regret stepping foot on that lot...not honest people. They seem to care more about making the sales quota than treating the customer right. They deserve 0 stars
to buy a new truck
not safeplace to visit bought a truck at a different location it was not the salesman it was the management that insulted me my bycicle is worth 500 dollars he offered my 500 for my truck the sad thing is the other dealer offered 2000 sight unseen
They sell wrecked vehicles for new.
Purchased a brand new Traverse last August and noticed in October some of the paint was flaking off the passenger front bumper. Living over an hour away and being 5 months pregnant at the time I called and they said I can take it to any dealer to have it checked out. I was grocery shopping one day and stopped by a local dealer and had the spot looked at and was told it looks like damage that was covered up poorly. Started calling the dealer back and was told it would need to come there so they could "look" at it. They immediately started back peddling stating they didn't damage the car, wasn't told anything about the car, it was a dealer trade and on and on. My child was born in March and things had calmed enough I could finally get it to a dealer to get the place corrected last week. The Chevrolet dealer started looking into the spot to discover in fact it had suffered bumper damage and was repaired as cheaply as possible, even to the point of painting over dirt on the bumper. My husband called Joseph back to discuss this latest find only to speak with the new car manager who was a complete jerk. My husband told him they would make this right or face a lawsuit and was told by the car manager, "go ahead, GM provides us the best lawyers". Manager said that damage less than $2700 they do not have to disclose to consumers. So my problem is you half heartedly repair the vehicle to stay below $2700 and sell it ($55,000) as new when it has been wrecked. Also, if it is done "in house" they probably didn't turn it in against the VIN number so that is false advertising and fraud. The body shop manager at the Chevy dealer called and tried to speak with him and was hung up on. So....new car manager, how does GM lawyers feel about protecting against fraud. Hopefully you lose your job when this is all over with.
Horrible service, promise's made,not kept, patheti
A little over 2hrs,had to go home for more paper work after calling first to see what I needed,cause they left stuff out.and after everything was said and done deal almost closed found out sales man lied about lifetime warranty had to scrap deal.😠waste of 2 1/2 hrs.
I am shopping for a new SUV and wasn’t sure about buying a Chevy - until i met Stuart Marsh! Stuart was so informative and knowledgeable about ALL of the cars but he convinced me to consider the Tahoe. I’m in the process of making the purchase and came back here because Stuart wasn’t pushy at all and made this dreadful buying experience a pleasant one!
Repairs at Joseph Chevrolet on Colerain
5 stars! Mrs. Carolyn eased my concerns about the repairs I had to get. I was able to get a loaner for a couple of days. My car is fixed and running great.
Very poor service
I made a 7:30 appointment because I was hoping that early it would be quick. Finally around 9:15 I got up and asked someone if it was done. After another 10 minutes they finally gave me my paperwork. No one told me it was finished. No one checked on me. I have no idea how long it was sitting there finished or how long I would have had to sit there if I hadn't gotten up to ask someone about it. Very disappointed.