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I had a really good experience from Joseph Chevrolet and
I had a really good experience from Joseph Chevrolet and their service department. They got my car done earlier than was actually promised.. the service writer kept me up to date on what was going on and how long we could possibly and recommendations which I really appreciate.
This is was a terrible time here they are not caring or
This is was a terrible time here they are not caring or they do not listen they could have done better with the customer service. I will not be returning here. DONT WASTE YOUR TIME WITH TIM THE MANAGER THEY DO NOT WORK DEALS LIKE REECE SAYS ON THE RADIO
The service department is the worst they told my daughter her car was not covered under warranty and it would be 2,000 to fix it we just went and got it took it to another dealer and they said it's covered and they fixed it and it didn't cost a thing will never go back
Very freindly staff
Next time I buy a car I will go to Joseph Chevrolet on Colrain. I look around the car lot while I am getting a oil change and the sales people are very freindly and not pushy. I also like the service department they are very freindly and you're not wating long and the two ladies at check out are so freindly they make you feel so welcome and talk to you like they hae known you forever.
Bogust and fraud
This dealership provides fraudulent services stay far away- they will give you bogus quote for services you don’t need. Reece is unprofessional never is available and when you talk to him he rushes you off the phone. Never have I seen customer service handled so poorly When I say run past this lot I mean run. Don’t get any car repairs or pay for any of their vehicles. Go to a better dealership other than this one
Service was excellent! From the sales agent, the loan officer and the OnStar tech!
required to have maintenance done at dealership
Felt like I was robbed paying 80 for an oil change and tire rotation???? Competitors are at the max 60!
Fraudulent Services (made up diagnostics)
I'd give zero stars if it was available - spoke to Jordan today with no resolve to my issue. The concern I have as a woman I've always trusted Joseph Chevrolet for #1 choice all under hood repairs no matter what for more than 15 years. Recently I was advised I needed a $2800 Fuel pump to get my car back on the road. Had my car towed for a 2nd opinion and that was not the issue at all. Matter of fact my second one showed Joseph unplug my fuel pump smh and was going to try and charge me I'm not happy and matter fact feel very mislead broken trust and loyalty to do any business here again. No regards To my inconvenience All I want is my $130 for a diagnostic that was inaccurate. was told Reece only works Mon -Fri 9-5 another lie. I call in on Saturday and he's there in a meeting. Really hope he returns my call today to resolve this. I typically like to put kudos comments couldn't let this slide because I'd like to caution those to be aware especially if you are a woman you might be taken advantage of. It's sad and unfortunate. Don't trust your diagnostic or mechanic that's supposed to be certified GM trained here. Waiting for resolution which is a refund for my diagnostic fee...still received no callback from Reece
Was told unless I’m willing to buy today they would not
Was told unless I’m willing to buy today they would not give me any cost information. Never tried to understand my situation of trying to figure out my options, with Equity and current offerings.Shopping should not be high pressure. Sad representation for car dealers. Will never step foot in place again. Have 2 cars I need to trade in over next 6 months. Just a stupid approach. Avoid if you can.
Do research first
I don’t feel Joseph Chevrolet is honest. Went there looking at used Traverse and Equinox but saw a Blazer which we took for a test drive. Took a long time to get the price of the car and that was only after I signed several papers. Was told the price was $56,990 but they were willing to sell it for $53,855. A few days later I looked on the internet and to my surprise they have my car listed for $49,855! My husband felt there is nothing that can be done about this since all the paper work has been completed and we paid cash for the car. I doubt I will go back to them for another car.