Reviews
I had an amazing experience, great customer service.
I had an amazing experience, great customer service. Everyone in there was very friendly with no problems or complaints.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We are so grateful for your feedback! It’s our mission to provide stress-free experiences, and we’re glad our staff made that possible for you. Your thoughtful comments inspire us to continue improving.
The purchase of my new vehicle was easy and exciting
The purchase of my new vehicle was easy and exciting through the entire process. And the hot chocolate was delicious.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your generous feedback! Our staff is passionate about providing exceptional service, and it’s heartening to know they left a lasting impression on you. We can't wait to serve you again soon!
Always the BEST service ever.
Always the BEST service ever. Prices will always bring me back for car repairs Ana service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your fantastic review! Our team is committed to providing remarkable service, and it’s truly uplifting to hear that you noticed their dedication. Your kind words will be shared with them—they’ll be thrilled!
Thank you for your fantastic review! Our team is committed to providing remarkable service, and it’s truly uplifting to hear that you noticed their dedication. Your kind words will be shared with them—they’ll be thrilled!
It was a simple process and transparent.
It was a simple process and transparent. Good people to work with. Would consider my next car through them.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your enthusiastic review! We’re delighted to hear that our staff provided the service you deserve. Your feedback is appreciated and inspires us to maintain high standards of customer care.
Very disappointed GM did not supply my password to my
Very disappointed GM did not supply my password to my dealer so I can get my points or advise me I need my password when confirming my appointment. The art of communication.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you've experienced regarding your points and the lack of communication from GM. We understand how important it is to have clear and timely information, especially when confirming appointments. Your experience does not reflect our commitment to customer service, and we appreciate you bringing this to our attention. We value your feedback and hope to improve your experience moving forward.
Everyone was helpful and nice, and I was in and out in
Everyone was helpful and nice, and I was in and out in about an hour.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We’re so happy you enjoyed your experience! Thanks for being a valued customer!
Everyone was very kind and helpful.
Everyone was very kind and helpful. It was a pleasant visit! I would buy from here again.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We’re grateful for your kind words! It’s fantastic to know that our team's efforts made your experience outstanding. We will be sure to share your comments with them—they will appreciate the recognition!
Balancing tires seemed to help with vibration at highway
Balancing tires seemed to help with vibration at highway speeds. Wont know for sure until back on highway
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
We appreciate the time you took to leave this review! Thank you for your support! Please don't hesitate to call us if you have any other concerns.
My Brand new 2025 Traverse had a catastrophic
My Brand new 2025 Traverse had a catastrophic transmission failure driving on the highway. We had it towed back to Joseph and they harassed the tow truck driver. I was given a loaner car that was half the size of my vehicle and then was told to bring that one back after 2 months as I was putting to many miles on it and given an even smaller vehicle as a loaner. They offered me an Equinox EV as a loaner which was not an acceptable option for me. I waited several weeks for information and had to show up in person to get any answers. The service department does not return phone calls or texts promptly or at all in my case. I had to escalate my complaints to the service manager Karl who was very good. Unfortunately, it took months to get parts for the car and I have instituted a buyback from GM as I don't trust the car will function properly. I bought the car (after waiting for the special order for over 4 months) on November 7th and on December 27th it was dead. And, even now that I have it back until the repurchase goes through, it does not drive like it did. I am very dissapointed in the car and the service at Joseph. It's pretty sad too, as I had a 2015 Traverse that was a great car and a total workhorse. They have lost me as a customer at this point, and not just Joseph, GM as a company.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us. We are truly sorry to hear about the transmission failure with your new 2025 Traverse and the challenges you faced during the service process. Your feedback regarding the loaner vehicles and communication issues is invaluable, and we apologize for any inconvenience caused. We're glad to hear that Karl, our service manager, was able to assist you, but we recognize that the entire situation fell short of our standards. Please know that we are committed to improving our service and addressing these concerns. If you’d like to discuss this further or need any assistance, feel free to reach out to our managers at 513-741-6700. Thank you for your patience as we work towards a resolution.
Couldn't have picked a better dealer.
Couldn't have picked a better dealer. Lee, nick, tyric, & cameron really went all the way with my purchase. Very happy.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We truly appreciate your kind words about your recent visit! Providing a welcoming atmosphere and excellent service is our priority, and it’s wonderful to know our staff made a positive impact on your experience.