Reviews
Horrible experience
Helping family look for a van and spotted a "deal" online at the dealership. Placed a query online to see if still available and salesman from the dealership called me and ensured me it was. Family immediately made an appointment to test drive per the dealership's recommendation. Drove 45 minutes with kids in tow to arrive on time only to find out the vehicle had been sold 2 weeks prior and was no longer there. Vehicle was still listed as for sale on the website and I went through the online purchase function and had another representative contact me regarding purchase of after above. Don't appear to have good grasp of what is actually in stock.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you for leaving us this review, Rick. We are sorry to hear that the car you had your eyes on was already spoken for! We always aim for 100% customer satisfaction; however, it is apparent we have fallen short of this goal during your most recent visit to Joseph Chevrolet. I would be more than happy to discuss a specific car in our inventory with you or answer any other questions that you may have regarding your trade in. Please contact me directly so that we may begin to build a trustworthy business relationship. I look forward to hearing from you. Reece Powers General Sales Manager rpowers@josephchevrolet.com
Best car buying experience EVER!!!!
I must say I was really nervous coming into a car dealership, but when I was greeted by Gary Reed he made me feel very welcomed and at home. He was very genuine and sincere and greeted me with a smile and the whole time I was with him I was at ease. I would recommend Gary Reed to all my family and friends, but more importantly I now have a car guy for life!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Best car buying experience Ever!
Me and my husband purchased a new chevy Malibu from Gary Reed at Joseph Chevrolet and was very pleased with our experience, Gary Reed really takes care of his customers.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
on line experience
I have been looking for a 2002 Cadillac ETC, a certain color, and it came up at Joseph Chevrolet, I called and questioned whether it could be shipped, as I live in NY., told someone would call me, never got the call, never bought the car. I was serious, but they were not, the car is still on the web site but I am no longer interested.
- Customer service —
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
we at Joseph Chevrolet try our best to make everyone happy. we are sorry no one called you back. the car was very nice and sold very quickly. you should have been told that we do not ship from the start. we hope you find the car you are looking for. thank you
Leasing
I wanted to let you know that Ken Nieman was very professional, I leased a 2016 Cruise last night and he was very helpful and considerate.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Thanks so much for this great review. We try to create a friendly and professional experience for all of our customers. The fact that you go out of your way to support our business means a great deal to us. If you need anything else at all, please come back to see us. Also, check out Facebook and Twitter for exclusive content and deals. Respectfully, Reece Powers General Sales Manager rpowers@josephchevrolet.com
excellent service
Excellent service, great lounge area. the service was quick and well done. lots of service people there to get the job done.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for taking the time to provide such great feedback, Thomas. Our primary focus is to provide each and every customer with excellent service, and I am extremely happy to hear that we were able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Best regards, Reece Powers General Sales Manager rpowers@josephchevrolet.com
Stellar service, smooth to deal with.
My experience with Joseph Chev was due to a GM recall on my car. JC provided stellar service to me from the phone call I made to set up an appt to the return of the very nice loaner car and pick up of my repaired car. Once I'm ready to purchase a new car I will consider JC first. so happy TFant
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Teressa, we are truly grateful for this awesome review! We are thrilled that JC was able to take care of you. He is a great asset to our team and we appreciate him providing you with the service that you deserve. Thank you again and we look forward to the opportunity to service you in the future. Kind regards, Reece Powers General Sales Manager rpowers@josephchevrolet.com
Work completed was excellent.
The work work and the parts were excellent. No complaints there. My only issue is, I brought my truck in at 11a and they didn't even look at it until 1:30p. The work was finally completed about 4:30p. I was without a vehicle this entire time. Never once was a loaner offered. I walked down the street to get lunch and came back. My suggestion would be, if you know it's going to be that long before you can assess and service someone's transportation, maybe offer them a loaner or a ride.
- Customer service 3.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Shane, thank you so much for your kind and honest review of Joseph Chevrolet. We always appreciate any feedback as it helps us grow as a dealer. It was a pleasure to do business with you and we hope to see you again in the future! Sincerely, Reece Powers General Sales Manager rpowers@josephchevrolet.com
Great servie clean facilitys
Everyone I have come in contact with at Joseph have been very friendly and helpful. The service department was quick and did an excellent job
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for your perfect review, Deborah! We're glad to hear that our team was friendly, helpful, and quick! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best regards, Reece Powers General Sales Manager rpowers@josephchevrolet.com
maintance service
I purchase my 2015 chevy Malibu in feb I love my new car the service department was great when I brought my car in for a routine oil change
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Shalonda, thank you for leaving us your review. We are happy to hear that you were pleased with the service you received from Joseph Chevrolet. If there is anything more that we can do please come back and see us again. Take care! Best regards, Reece Powers General Sales Manager rpowers@josephchevrolet.com