Reed Buick GMC

First the good....the service department here is great, with very helpful service advisors. Service work has always been done correctly and on-time as promised. I had a couple warranty issues with my Terrain and they got them fixed right away. Now the bad....The sales staff and management here are terrible. You almost have to beg them to contact you about buying a car and they resent any customer who knows something about the car business or any who tries to negotiate; as if they are personally offended by this. They also like to go back on deals that they do make. The first time I dealt with them we made a deal and they went back on it, trying to pump more money out of me. After a lot of complaining they relented and we got the deal done. I should have know better than to return. This time my encounter was even worse. Lazy salesmen that hang around the sales desk were talking about customers and other employees in a disgusting manner, very unprofessional. I caught the salesman in a bald faced lie this time, in what I assume was an attempt to steer me away from leasing and into buying. In addition, I knew more about the vehicle I was looking at than he did! Tried to tell me that CoreTec is a kind of leather....really? It's pleather and even thought it's a new product, we all know it's pleather...except for this guy. Another different salesman was so rude I told I wouldn't work with him. Definitely wouldn't recommend this place and now, unfortunately, I will now no longer use their service department either; because I am not going to support an outfit like this. There are several other GMC dealers in KC, no need to be treated this way.

Excellent service. Courteous and friendly staff they always take great xxxx care of my car. .

The team at Reed is a flawless operation and the best service I have experienced anywhere. And I am an 80 year old perfectionist Buick driver.

Great place to do business! They are professional and courteous and do wonderful work on your vehicle.

They are always professional and thoughtful. I have no complaints with my services. Would highly recommend.

I was not allowed to test drive the vehicle (24 Hummer EV) and was told the car is $100k car so they can't let anyone drive it. I bought it anyway. The vehicle had a factory defective headlight and when I took it in to be fixed, o one checked to make sure the part was ready and functional prior to dismantling the car so they had to order a new part which took longer. The vehicle has a constant loud rattle coming from beneath the car and service had the vehicle for weeks and could not fix the problem. While they had my brand new vehicle, they damaged the driver door sill and had to keep my vehicle for another 2 weeks to repair the damage. The service department agent I reported the damage to was rude and disrespectful and told me that this just happens sometimes. I cannot believe that a vehicle that you wouldn't even let me test drive was treated in such a careless manner. I would never recommend your dealership to anyone and will tell this to anyone that will listen.

My appointment for oil change and rotation was 8am. They put others ahead. No courtesy car to take me home. I was waiting 2.5 hours. In the waiting area. I believe this could have been a better experience.

I've done all of my business here since 1989. Always the best experience, hands down!

We drove from McPherson, Kansas to pick up our Expedition last weekend. We could not be more happy with our whole experience! From the salesman I worked with from the beginning to end of the deal. Kurt was fantastic! To the finance department and the receptionist at the front desk. Everyone was friendly and there was no pressure to purchase things we didn't want. Well worth the 3 hour drive to get our perfect vehicle! Edit a few months later: We have had nothing but trouble with our used 2018 Expedition. Before the first oil change and even on the drive home I noticed the vehicle "smelling hot." I also noticed the coolant level ran low. None of the gauges read anything odd but took it in a few weeks later and my mechanic informed me that the valve cover was leaking oil directly onto the exhaust and the coolant line also had a leak. Looking at the inspection and repairs prior to putting the vehicle on the lot, they did replace the gasket in the valve cover but according to my mechanic this never fixes the issue. I went back and forth with the service department and they finally told me I could drive my new vehicle back up to Kansas City from McPherson and use a loaner vehicle while they fixed it. Fixing it I assumed would be replacing the gasket, which wouldn't really be fixing it at all. So, I opted to just fix it the right way locally. During the first oil change, it was discovered that 2 of the 4 struts were leaking fluid, so all of them needed to be replaced. Then most recently, this last Saturday it stranded us on the side of the road. Received word yesterday morning that the engine will need to be replaced. In the 5 months we have owned this vehicle, we have spent much more on repairs than we have on payments. Things happen, and I understand that but I am not confident that even if we had purchased an extended warranty they would have covered any of this. We also noticed that on cold start ups the vehicle starts very loud. They told us this is a lifter issue and all these trucks sound like that. Our mechanic told us that is a timing chain issue that needs to be repaired before it becomes a real issue and lets go. This is also a 14 hour job. This was a bad buy on our part and I was so happy with the initial purchase. I am extremely disappointed with the condition of this vehicle. I have reached out to the general manager and the sales person who sold us the vehicle and have heard nothing. To spend this kind of money on a vehicle and be left with a payment, more repair bills than a payments and now the cost of a brand new engine??? Karma is a thing. I hope other families heed the way my family was treated here. Lauren

We drove from McPherson, Kansas to pick up our Expedition last weekend. We could not be more happy with our whole experience! From the salesman I worked with from the beginning to end of the deal. Kurt was fantastic! To the finance department and the receptionist at the front desk. Everyone was friendly and there was no pressure to purchase things we didn't want. Well worth the 3 hour drive to get our perfect vehicle! Edit a few months later: We have had nothing but trouble with our used 2018 Expedition. Before the first oil change and even on the drive home I noticed the vehicle "smelling hot." I also noticed the coolant level ran low. None of the gauges read anything odd but took it in a few weeks later and my mechanic informed me that the valve cover was leaking oil directly onto the exhaust and the coolant line also had a leak. Looking at the inspection and repairs prior to putting the vehicle on the lot, they did replace the gasket in the valve cover but according to my mechanic this never fixes the issue. I went back and forth with the service department and they finally told me I could drive my new vehicle back up to Kansas City from McPherson and use a loaner vehicle while they fixed it. Fixing it I assumed would be replacing the gasket, which wouldn't really be fixing it at all. So, I opted to just fix it the right way locally. During the first oil change, it was discovered that 2 of the 4 struts were leaking fluid, so all of them needed to be replaced. Then most recently, this last Saturday it stranded us on the side of the road. Was informed yesterday morning that the vehicle will need a new motor. I have emailed both the general manager and the sales professional who took care of us and have heard nothing. In the 5 months we have owned this vehicle, we have spent much more on repairs than we have on payments. Things happen, and I understand that but I am not confident that even if we had purchased an extended warranty they would have covered any of this. We also noticed that on cold start ups the vehicle starts very loud. They told us this is a lifter issue and all these trucks sound like that. Our mechanic told us that is a timing chain issue that needs to be repaired before it becomes a real issue and lets go. This is also a 14 hour job. This was a bad buy on our part and I was so happy with the initial purchase. I am extremely disappointed with the condition of this vehicle. We are left with the financial burden of making a car payment as well as replacing an engine on a vehicle we haven't even put 5000 miles on. Avoid this place at all costs!!! Lauren