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Astorg Ford Lincoln

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (133 reviews)
2019 state dealer award
View 2 awards
2019 state dealer award
2019 consumer dealer award

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (133 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Astorg Ford Lincoln from DealerRater.

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Car buying can be a pleasant experience.

We have purchased our second vehicle over the last 6 years from Steven Reese at the Charleston location. As before Steven was extremely professional and accommodating as he assisted us through the purchase. We will check with Steven first for our next vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Unmatched Service and Expertise

Phil and the team did a phenomenal job helping us get the vehicle we wanted and explaining options along the way. There was no pressure and they kept their word on every item discussed. Phil was especially knowledgeable about all the features and things to be considered. Not all dealerships provide this level of customer service to ensure satisfaction.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Lloyd Keith

Took me almost 2 weeks to make up my mind. Our salesman was very helpful and patient. Explained everything to every question I asked. I actually tried the car out twice. I would certainly go back again. Enjoying our new ride.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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2021 Ford F150

Phillip Cunix and the rest of the staff at Astorg were great to work with . They found the perfect truck for us . They got it in a timely manner , and there was no pressure to buy . Would highly recommend this dealer !

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great Dealership

We had a great experience at this dealership. I researched and found the truck wanted and Phil took great care of us. I highly recommend Astorg Ford.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Wonderful experience, this is our 3rd vehicle that we...

Wonderful experience, this is our 3rd vehicle that we have bought with Astorg and with Adam Sprouse as our salesman. He makes the experience relaxed, stress free, answers all questions. If your looking for a new car or truck go see Adam you won't be sorry, You'll leave with a smile, I know we won't go anywhere else.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Great Car Buying Experience

Astorg Ford made the entire car buying process easy. My salesman, Phil, was both knowledgeable and enthusiastic. You could tell that he knew Fords and Lincolns and enjoyed them. He answered all of my questions. The paper work process was quick and painless. The facility was clean, bright, and everyone was warm and friendly

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Positive Experience

I purchased a used Ford F150. Eddie Paugh was my salesman. He was very polite, considerate and helpful. It was a buying pleasure to deal with Eddie. I would recommend him to anyone who is looking to purchase a new or used vehicle. I was very pleased with the whole experience from start to finish! Thank you Eddie!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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By Eddie Paugh Parkersburg WV

Eddie was great to work with...he was very friendly, professional , and knowledgeable. He spent as much time as we needed in answering our questions . Eddie and the financial officer observed all the Covid guidelines. All the staff very friendly and helpful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Personal car purchase

Phil at Astorg Ford in Parkersburg WV was a great salesman he helped to make the process of buying a new car easy and less stressful. I love my new car and thank him and the finance department for helping.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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