Ray Skillman Hoosier Ford

Salesman Cliff was great. Service department not so good. Attitude was what I got when pointing out a problem with the leather seats. There was a day when the customer was treated well. Not in this service department. Gaslighting and attitude. We purchased 5 vehicles with this dealership over the years. Never again.

Great staff that worked with me. Good inventory! Will definitely be back! Purchased a used ford, look forward to bringing my family in for their future purchases.

I went to the dealership to inquire about the new Bronco. I wasn't sure if I could get my trade-ins payoff. But the whole team worked together to get me the best value for my trade but they also got me my Brand New Bronco. The finance depth got my interest rate super so that my payments was in my budget. I am still mind blown. Thank you all for making my dream car a reality.

Highly recommend Ray Skillman Hoosier Ford for their professionalism, knowledge, and willingness to explain repairs to customer. Have bought several vehicles from them over the years, and we are always totally happy with the experience. We always use Ray Skillman Hoosier Ford to maintain our vehicles and effect all necessary repairs.

I have always trusted this dealership, they have been honest and sincere in helping me reach the best decision that matches my lifestyle and budget.

I made an appointment to get a recall done along with an oil change. I come from greenwood and had a lot of problems due to the construction which I was prepaired to deal with since this is the only place I have service done since I bought it here. No major repairs just recalls and service maintenance. Since they said would need the car for 4 hrs I made arrangements for my husband to follow me and take me home until it was finished. After 4 hrs they called and said the oil change was completed but they did not have the locks so would have to order them and could I bring the car back over in about 3 days. I will admit I was furious that they had set up the appt when they did and not had the parts to do the recall, they knew I was coming from greenwood. They acted like it was no big deal to bring it back over. I will not be returning to this facility ever again.

Very disappointed in this dealer ship! First off I wasn’t aware of my exact trade in amount I owed. They gave me a price on my trade and that is my fault as I didn’t realize at the time it wasn’t enough to pay off my loan and they did not mention this to me at all. Second I’m 59 years old and have traded in vehicles every couple of years and never had this happen to me so it was a shock to me when the remaining balance came out of my account. Secondly I have never been taken advantage on my trade as I was at this location. They gave me 13500 for my truck and said that was what it was worth to which I knew it was worth more,(again my fault for letting it happen) they turn around and are asking 21998 for it. I know they have to make a profit but 8,500 is to me getting taken advantage of. Never will I buy another vehicle from Ray Skillman especially martinsville.

I looked at a new truck on line. It was listed as a new vehicle special so it had good rebates and discounts. I had an appointment on Saturday for a test drive. I told them I was coming to look at that specific truck. When I got there, it wasn’t there. It was being used as a service loaner. I ended up buying another 2020 F150 that was on the lot. I was just disappointed with the lack of communication.

I will absolutely never do business with Ray Skillman ever again. Took my car to Ray Skillman in Martinsville because my power train light came on and I have a warranty. Took them 2 days of waiting for a diagnosis just for them to send it to Townsend Transmission. My warranty only paid for 10 days of a rental, which should be more than enough time for a transmission shop to rebuild a transmission. I heard excuse after excuse as to why it wasn't done. At the end of the 10 days, Ray Skillman told me that if I didn't turn my rental car in, I would be responsible for paying for it from that point forward with no other options offered to me other than just be without a car and wait. At that point they said it wasn't done because of a delay from the warranty company and part availability and it would be done within 2-3 days. That was almost a week ago. I called my warranty and that was not the case, they said it was handled very poorly by the dealer and that was the reason for the delay. I asked for a loaner, and they said they don't have any at all anymore. I asked to speak to the service manager and I was told he wasn't there and was offered no other solution. I have a job. My daughter has appointments she has to go to. I take my daughter to school in the mornings. I need my vehicle, and this is just absolutely unacceptable. I understand that things happen and part delay happens. BUT the fact that this delay is completely out of my control I would expect they provide me something to drive since this is my primary vehicle, and by the time it finally gets fixed (supposedly) i would have been without a car for 10 days with zero solution other than to wait. Every dealer i have ever dealt with has ALWAYS offered a loaner of some sort if I am going to be without a vehicle for an extended period of time. I dropped my car off October 4th, and now i am being told it will not be done until Friday or Saturday maybe. Never again will I do any business with Ray Skillman. This has been the worst dealer experience i have ever had.

Worst service I have ever experienced from there service department. Brought in vehicle with a warranty and its like pulling teeth to get information from them, or they just lie and say it will be done the next day but it isn't even at there shop. They sent it to another mechanic shop to get it fixed because they don't know how to fix the vehicles they sale.