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Shaffer Ford Inc.

(55 reviews)

Reviews

(55 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Experienced Dealership Professional Staff

Shaffer Ford is a family operation that goes back to previous generation dealership. Always Ford, so they know the products. Very positive impression of their people. Jonathan Leyh represents them well, interested in Ford Performance, part of the local enthusiast set and organizes events at the dealership for the local animal shelter. Throw back business model, in a good way.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great service!

Jonathon was amazing! So was the whole staff! Very friendly and worked very hard to find me the best deal! I wouldn't go anywhere else!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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TOP NOTCH

I'm so happy to have found this dealership. After moving here from Baltimore, the genuinely freindly yet professional folks were very refreshing. The great price was just the start to a great buying experience and their service department is awesome. They go out of their way to make sure my wife and I are happy. I highly recommend Shaffer Ford. FIVE STARS!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

John Swaney

What a refreshing auto buying experience. Easy going, low pressure salesmen and not only one of the best prices in the area, but also an extremely clean car. Shaffer Ford will be recommended by myself for a long time. I'm even looking forward to my next purchase! All in all, an incredible value. Great folks, great prices and great vehicles. Extremely satisfied.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Website has no prices for most cars. Must call or email...

Website has no prices for most cars. Must call or email dealer. You email and inquire on their site and you do not get prompt responses if any response at all. While you are waiting for a response to numerous emails you have sent regarding a certain vehicle, you will receive form emails from Angie Long asking. "Am I emailing too much?, I'm here to answer any questions you have". Yet, you never get an answer to availability or price. After over a week of numerous emails to them , you will finally get an email that the vehicle is no longer there. They are constantly putting cars up for sale on their site that are not for sale, but that have been sent to auction due to Maryland's strict inspection policy. These cars remain on their site even long after they are gone. Very poor internet sales department, very poor customer service.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
2 people out of 2 found this review helpful.