Bush Auto Place

I saw a used Corolla on their website. The pictures were deceiving. Once I made the trip to the dealership. The hood did not open properly, when checking the engine. It kept getting stuck. I saw a date, written in black sharpie, on the plastic radiator reservoir, the ones you see on salvage parts. Even the seams around the hood had gray primer showing through. In several spots. I asked the sales person if the car had been in a wreck? He referred back to the CarFax report. And said according to the report it’s accident free. I then open the trunk lid. Same thing. Gray primer around the seams. It doesn’t open smoothly. The sales person gets defensive and wants to argue. I ask him how long he’s been selling cars. He tells me five years. I explain to him very clearly, I’m not interested in buying a car involved in an accident. At all. There’s another Corolla on their lot. I ask about it. He has me test drive it. I go through it. Then he tells this Corolla was in an accident(CarFax report) I’m not happy now. If a customer tells you, they don’t want to buy a car involved in an accident, would you let them test drive a car that’s been in an accident. A waste of time. I’m not from Wilmington, so I don’t know their reputation with the locals. This dealership has low quality used inventory. Two wrecked vehicles. Maybe some people don’t mind buying vehicles involved in accidents. The sales person was smug too. And he, in all his five year experience, tried like heck, to convince me the car hadn’t been in an accident because the CarFax report was clean. Instead of trying to find a vehicle accident free. I could test drive. Do they actually stock accident free used cars? My experience was the typical sleazy used car sales person. If you not from Wilmington, don’t bother driving out. You’ll be disappointed. Trust me. I’ve been to a lot of dealerships before. This one is by far the worst.

They falsely claimed that they had driven my vehicle to diag the issue. The odometer was the same mileage when I picked it up as when I dropped it off. The repair I was given when they gave me my copy at pickup stated they had driven to test drive and even listed an inflated number for the odometer reading at pickup time. If they would like about this, I can't be expected to believe the service department is honest about all else.

My son bought a truck 2 months ago and traded his almost new ram truck in. Still has not got truck. Do not buy from this place

Excellent customer service! Got exactly what I wanted! Ronnie is the best! Would buy again!

I had the worst experience in there today. With Noah he was rude. When I asked a question he would say what you dont believe me. Just cause i wanted to see the actually paper work drawn up. I came in loved the 2012 Chevy traverse. Decided to try financing it. Then we was going to offer 5,000 cause it was only a 6,886 car. He was really unprofessional about that question. His looks and attitude. Just made us get up and leave without signing paperwork. He called me and I said I will just take my business else where you are rude. But made me feel like a xxx like saying they did us a favor and a bunch of BS. Def. Not going back there.

Found a used truck, negotiated a sales price, put $1000 down got approved to purchase only to be told the truck needed inspected and then couldn’t be sold because items were deleted from the emissions. Truck was a one owner and had been serviced for years thru their shop. Salesman even said it was good to go and had the sold as is sticker in the window. Overall very poor customer service and will not deal with them any longer.

It's a nice place to shop for a new or used vehicle. Easy to work with. Friendly and courteous staff. They had what we were after at a good price.

Husband and I took a day off work and drove 3 hours one way to test drive a 2017 GMC Terrain with 66k miles I was advised went through an “extensive inspection” and had “no issues“. Luke in sales points out the “capless” gas tank when we get there (we looked it up...definitely NOT a capless tank) and sends us on the road. Remote start didn’t function, during test drive check engine light came on, also traction control light, a “Service Stabilitrack” light, and car was vibrating like a sketchy carnival ride. They say let’s see if we can work the trade and we’ll fix the car and bring it to you...then tried to give us $5200 on a car KBB rates at $7k in good condition taking $800 off for an intermittent rear back up camera repair (which the salesperson already KNEW about going in) and a $10 bumper clip. We left. What a colossal waste of time...save yourself the headache and take your money somewhere else.

Dishonest. Husband and I took a day off work and drove 3 hours one way to test drive a 2017 GMC Terrain with 66k miles I was advised went through an “extensive inspection” and had “no issues“. Luke in sales points out the “capless” gas tank when we get there (we looked it up...definitely NOT a capless tank) and sends us on the road. Remote start didn’t function, during test drive check engine light came on, also traction control light, and a “Service Stabilitrack” light, and car began vibrating like a sketchy carnival ride. We left. What a colossal waste of time...save yourself the headache and take your money somewhere else.

I found a used SUV on the website and contacted sales rep Justin Evans to schedule an appointment to check it out. While we were there, he started working with my husband to track down a 2020 Chevy Duramax. The original one we found wasn’t available so he worked for two more days to find the perfect truck for my husband. The service was great and we ended up getting two awesome vehicles at Bush. Justin made the buying process effortless.