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I had the worst experience in there today. With Noah he was rude. When I asked a question he would say what you dont believe me. Just cause i wanted to see the actually paper work drawn up. I came in loved the 2012 Chevy traverse. Decided to try financing it. Then we was going to offer 5,000 cause it was only a 6,886 car. He was really unprofessional about that question. His looks and attitude. Just made us get up and leave without signing paperwork. He called me and I said I will just take my business else where you are rude. But made me feel like a xxx like saying they did us a favor and a bunch of BS. Def. Not going back there.
Poor Customer Service
Found a used truck, negotiated a sales price, put $1000 down got approved to purchase only to be told the truck needed inspected and then couldn’t be sold because items were deleted from the emissions. Truck was a one owner and had been serviced for years thru their shop. Salesman even said it was good to go and had the sold as is sticker in the window. Overall very poor customer service and will not deal with them any longer.
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (937) 382-2542 to discuss your concerns, as your satisfaction is of utmost importance to us.
It's a nice place to shop for a new or used vehicle. Easy to work with. Friendly and courteous staff. They had what we were after at a good price.
We're glad to hear you found our staff was so knowledgeable and helpful!
Husband and I took a day off work and drove 3 hours one way to test drive a 2017 GMC Terrain with 66k miles I was advised went through an “extensive inspection” and had “no issues“. Luke in sales points out the “capless” gas tank when we get there (we looked it up...definitely NOT a capless tank) and sends us on the road. Remote start didn’t function, during test drive check engine light came on, also traction control light, a “Service Stabilitrack” light, and car was vibrating like a sketchy carnival ride. They say let’s see if we can work the trade and we’ll fix the car and bring it to you...then tried to give us $5200 on a car KBB rates at $7k in good condition taking $800 off for an intermittent rear back up camera repair (which the salesperson already KNEW about going in) and a $10 bumper clip. We left. What a colossal waste of time...save yourself the headache and take your money somewhere else.
Amanda, we regret that we could not reach an agreement on the vehicle you were interested in. We base our relations with our clients on professional, no-pressure service, full disclosure, and transparency. As such, all information is prominently disclosed on the proposal each client receives prior to making a buying decision.
Dishonest. Husband and I took a day off work and drove 3...
Dishonest. Husband and I took a day off work and drove 3 hours one way to test drive a 2017 GMC Terrain with 66k miles I was advised went through an “extensive inspection” and had “no issues“. Luke in sales points out the “capless” gas tank when we get there (we looked it up...definitely NOT a capless tank) and sends us on the road. Remote start didn’t function, during test drive check engine light came on, also traction control light, and a “Service Stabilitrack” light, and car began vibrating like a sketchy carnival ride. We left. What a colossal waste of time...save yourself the headache and take your money somewhere else.
Husband bought a new truck and I bought a used SUV
I found a used SUV on the website and contacted sales rep Justin Evans to schedule an appointment to check it out. While we were there, he started working with my husband to track down a 2020 Chevy Duramax. The original one we found wasn’t available so he worked for two more days to find the perfect truck for my husband. The service was great and we ended up getting two awesome vehicles at Bush. Justin made the buying process effortless.
Thank you for the kind review. Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service !
Great Service !
I just purchased a 2018 Acadia Denali. My experience with this dealership was top notch! My salesman Justin Evans made the purchase process smooth from beginning to end. I’ve already recommended him to family and friends! Thank you for such exceptional service !
Our staff is committed to providing each of our clients with the best automotive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Nolan did an excellent job, very friendly and professional My wife loves her new pre owned vehicle I will recommend family and friends to the dealership and especially Nolan
Nolan Musselman IS AMAZING!!!!
I didn't have too specific of a car in mind, and Nolan went above and beyond to make sure my new car was fitting for me! Great prices and great people to work with. Nolan is awesome at what he does & I'll be back!
Pleasant Buying Experience
This is a five star auto dealership. My wife and I were impressed with the professionalism, courtesy and knowledge of Mike Campbell from the moment we called to closing the deal. Definitely a pleasant buying experience. We are very satisfied with our purchase and highly recommend Bush Auto Place.