Parsons Ford Lincoln

Unsurpassed customer service. Above and beyond any experience with other shops. Able to take my inexperiece description of the problem and figured it out in short order.

We have purchased over 30 cars and trucks in our life from many dealerships in a few different states. By far the 5 trucks and suvs we got from Kent Parsons Ford are the best experiences of all! Thank you Fred and the rest of your team!!!

Mark and Parsons Ford were great to work with! He was able to help with my trade, find a great interest rate, and the truck I’ve been looking for. I would highly recommend anyone in the market to call and make an appointment.

This dealership is very professional and schedules excellent. Always on time. Great experience as usual.

Each experience has been exceptional. Asks before completing any additional repairs, not on the work order.

Annual vehicle inspection was quick, as scheduled, and the facility is welcoming and clean.

My story on KENT PARSONS FORD When I bought the truck in October 2022 they showed me a car fax and said the cam phasers and oil pan has been done. I drove the truck home that Friday night and herd loud clanking noises. So I checked it out at home and noticed oil leaking from the oil pan and clanking from the engine. I called them Saturday morning and spoke with Ryan Byrd and told him I wanted to return the truck. He said I can’t and to bring it by and they would look at it. So I drove it in and dropped it off, they kept it for over a week. So I drove In and talked to the service manager. He told me that the sales team lied about doing the work so they could get the truck sold. That the past week they had it they did the cam phasers and changed the oil pan. So I drove the truck home and checked it all out. Come to find out they left a handful of bolts out and had went from red antifreeze to green. So I called Ryan back and told him. He had me bring the truck back and they put the missing bolts (not 1 but 3-6 bolts) and changed the antifreeze back to red. (Said there was a bulletin from Ford to do that). I left in the truck and it started making loud rattling noises from the turbos. Yet again I called back and told Ryan and he assured me it was just the way the truck was supposed to sound due to wastegates and such. On the way home I found out that the inspection sticker was dead!!! They had told me it had a brand new inspection on it. So I took it to a shop and the truck would not pass inspection at all, from the wheels sticking out to far. Now I’m mad, I drive the truck straight to Kent Parsons Ford and Ryan said the only way they will take the truck back is if I buy another vehicle. So they had a 2019 Ford explorer sitting there I took. #1 they was supposed to sell me the explorer at $39,900 and instead did it at $45,000 then they rolled money over from the truck and now I’m stuck owing over $50,000 on an explorer that is worth $27,000. So the explorer needed the pillar cover’s replaced. Ryan told me to bring it in and they would do that and a front end alignment. They completely ruined both pillars, scratched the paint all up and did something to the front end now so when I turn and give it gas it makes a loud clicking noise. There excuse for the pillars was the sun must of did it. THE SUN!! Come to find out the tech that worked on it said he had no idea what he was doing and told them that. They told him oh well do your best! And for the alignment they just laughed when I told them. So since November I have been arguing with them to take the Ford Explorer back and we call it quits. Ryan laughs and said good luck with a lawyer. I’m stuck with owing over $50,000 on a $27,000 Ford Explorer and can’t do nothing about it! AVOID THIS DEALERSHIP AT ALL COSTS!!!!

All went as planned and vehicle was returned sooner than promised.

Always the best service, on time, kind and professional service, clean facilities and helpful staff

Kent Parsons Ford 1440 Shepherdstown rd Martinsburg WV 25404 I recently bought a newer Ford F-150 from Kent Parsons Ford. They lied and said the truck had a new inspection sticker on it, it was actually expired. (Illegal to sell a vehicle with expired inspection, the truck would not pass inspection so they had a shop slap an inspection on this illegal truck) Then they lied about major engine work that was done to it. (This could have caused the engine to blow up and it could have been catastrophic for my family) I only found out they lied about this because the service manager told me they lied about it. I brought the truck back for the repairs to be done and they left out several bolts to the engine and damaged the turbos. And during the three times within a month of them working on this truck they changed the antifreeze to two different kinds causing even more problems with the truck. Once I picked the truck up it ran horrible and had a loud knocking noise. Only for them to say it was normal. After many trips back and forth to the dealership they finally agreed to take the truck back ONLY if I bought another vehicle from them even though I explained I did not want another vehicle only to give the truck back and be done with them. Only way they would work with me I had to get another vehicle. They put me in a Ford explorer that we had an agreement on, Ryan would pay the truck off and I would take the explorer for the same price. $39,900. They charged me $44,000 for the explorer and rolled money over from the truck wich is not what was agreed upon. Then the explorer needed work day one. So Ryan agreed to fix the explorer, I took it in and picked it up a few days later, when I arrived they had completely ruined the parts that was supposed to be fixed, damaged the front driver side fender, ruined the trim on the windows. I spoke with the service tech that worked on the vehicle and he explained to me and Ryan that he told them he did not know how to do it and did not want to. I told them to keep the explorer and I wanted to be done with them completely. Ryan laughed at me and told me good luck with a lawyer. Kent Parsons Ford has been completely negligent and has committed fraud. I can’t even take my Ford vehicle to them to be worked on and I purchased an extended warranty that can’t be used because they can’t be trusted. I have given them many opportunities to work this out. I have offered to pay the tax and they take the vehicle back. I have offered to give the Ford back and they put me any make but Ford so I can go to a dealership and have my vehicle maintained. They have put me through complete xxxx because of there negligence and yet they want to laugh and say good luck with a lawyer. I am asking they take the Ford Explorer back due to all they have done and caused. I will send pictures of everything negligent on there part.