Parsons Ford Lincoln

(4.7) 405 reviews

Dealer on Cars.com since July 2008

Currently in stock!

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New Used Service

Today's Hours

Sales 9:00 AM - 5:00 PM
Service 7:00 AM - 12:00 PM
Mon 8:00 AM - 8:00 PM
Tue 8:00 AM - 8:00 PM
Wed 8:00 AM - 8:00 PM
Thu 8:00 AM - 8:00 PM
Fri 8:00 AM - 8:00 PM
Sat 9:00 AM - 5:00 PM
Sun Closed
Mon 7:00 AM - 6:00 PM
Tue 7:00 AM - 6:00 PM
Wed 7:00 AM - 6:00 PM
Thu 7:00 AM - 6:00 PM
Fri 7:00 AM - 6:00 PM
Sat 7:00 AM - 12:00 PM
Sun Closed

Reviews

4.7
405 lifetime reviews.
  • SATISFIED CUSTOMER

    100% SATISFIED CUSTOMER, THE FACILITY WAS VERY CLEAN AND COMFORTABLE, THE STAFF WAS VERY FRIENDLY AND VERY HELPFUL

    Customer Service
    Quality of Repair
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Faye, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. We'll be sure to let the team know about y...our feedback and five stars! Thank you again for choosing Kent Parsons Ford Inc, and we hope to see you again soon!


  • Service on a mustang.

    I made an appointment for several repairs to be done, as well state inspection. When I came to drop it off, plus pay for & pick up the keys to a prior... vehicle I'd had in for state inspection, the lady in the office was incredibly rude & acted as if I greatly inconveniencing her to print out my bill & get my keys, as well as taking the keys for the my mustang, and she acted like I was lying about having an appointment. When I went to pick it up, she was no better AND none of the work had been done on my car, they just slapped a state inspection sticker on it. So making an appointment was futile, since 75% of the stuff I needed done wasn't touched.

    Customer Service
    Quality of Repair
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Mary, thank you for taking the time to bring this unfortunate situation to our attention. We would appreciate the opportunity to discuss the details o...f this situation so we can determine how we can assist you. Please reach out to our Sales Manager, Ryan Byrd at (304) 263-3344 or ryan@parsonsford.com so we can work with you to turn this experience around.


  • Service on Ford Focus

    Kent Parsons Ford, Martinsburg has the best service department. The service representatives are always friendly, courteous and professional. I can d...epend on them to take good care of my car and get it back to me in a timely manner. Very happy customer!

    Customer Service
    Quality of Repair
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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Service & Repair

Service Reviews

4.7

283 lifetime reviews of the Service Department.

  • SATISFIED CUSTOMER

    100% SATISFIED CUSTOMER, THE FACILITY WAS VERY CLEAN AND COMFORTABLE, THE STAFF WAS VERY FRIENDLY AND VERY HELPFUL

    Customer Service
    Quality of Repair
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Faye, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. We'll be sure to let the team know about y...our feedback and five stars! Thank you again for choosing Kent Parsons Ford Inc, and we hope to see you again soon!


  • Service on a mustang.

    I made an appointment for several repairs to be done, as well state inspection. When I came to drop it off, plus pay for & pick up the keys to a prior... vehicle I'd had in for state inspection, the lady in the office was incredibly rude & acted as if I greatly inconveniencing her to print out my bill & get my keys, as well as taking the keys for the my mustang, and she acted like I was lying about having an appointment. When I went to pick it up, she was no better AND none of the work had been done on my car, they just slapped a state inspection sticker on it. So making an appointment was futile, since 75% of the stuff I needed done wasn't touched.

    Customer Service
    Quality of Repair
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Mary, thank you for taking the time to bring this unfortunate situation to our attention. We would appreciate the opportunity to discuss the details o...f this situation so we can determine how we can assist you. Please reach out to our Sales Manager, Ryan Byrd at (304) 263-3344 or ryan@parsonsford.com so we can work with you to turn this experience around.


Read all Service & Repair reviews
Service Pricing

    Tire Rotation

    $17.95

    Wheel Balance

    $59.95

    Oil, Filter Change

    $39.95 and up*

See All Service & Price Information

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Special Offers

This dealership offers 480 Offers on 23 Models

About Our Dealership

Dealer on Cars.com since July 2008

Welcome to Kent Parsons Ford! Located in Martinsburg , WV, Kent Parsons Ford is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Kent Parsons Ford a good one ? for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Ford, you?ve come to the right place
Parsons Ford Lincoln
1400 Shepherdstown Rd Martinsburg, WV 25404
New (304) 579-4373
Used (304) 596-0597
Service (304) 579-4508
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