Parsons Ford Lincoln

My salesman was not as engaged as I would have liked in helping me find the vehicle I wanted. I needed to prod him to email other dealers who had the type of vehicle I wanted. Communication was lacking in keeping me updated on availability of vehicles from other dealers. Salesman did not inform me that he had a personal engagement scheduled and would not be unavailable the day I wanted to pick up the new vehicle. A few days after picking up vehicle, I texted salesman asking if he could order me some accessories through the parts department. He said he would but found out through the parts department that no order was placed. On another issue, the dealership is dirty and does not seem to be organized well.

Excellent, easy in and out. Service was great. Dealership and service department were very clean. Staff was very kind and understanding of what my needs were.

I brought my 2012 Explorer XLT for The Works: oil change, tire rotation, check breaks, battery, fluids, etc. I was surprised that nothing was said about my tires are in the early stages of dry rot. My paper work indicated I needed a new air filter, yet there was no mention of that either. It certainly would have been nice for the service tech to have mention this or even to install a repace air filter. Heck, I'm a 76 year old widow... I'm not even sure where the air filter is! I bought my Explorer NEW at Kent Parsons Ford Martinsburg, I return to Kent Parsons for service and or problems. Not as happy of a camper as I could have been.

very professional and personable. worked to greet and find out what we were looking for. Ryan went out of his way to make the experience a good one.

I used the Ford app to schedule the appointment for the first time and had no problem. I arrived a few minutes ahead of my appointment they were able to check me in and complete the oil change and tire rotation in less than 45 minutes while I waited.

Regular service and recall item. They always finish quickly, are fairly priced and are friendly.

I filled out an online service appointment on issue that the car turned off the electricity on dashboard and the navigation screen while driving, and chat w/ an online tech who took my order and said the service dept would call me: No call back - I called service Dept and left a message. No call back - I called Service Dept. still no call back I finally dropped the car on scheduled date for two days. No one called me to update the status. I called Service Dept and left a message. Again, no one called bac. I decided to drop by the dealer. They said the care was ready. The car was working for a few days, the same issue returned. I am looking for another dealer to take it in for repair. This is my company vehicle which assigned to me for business travel.

Used the online appointment system to schedule my appointment via chat. Was told someone from Kent Parsons would call me with a time for the day I chose, Wednesday. I called on Monday and left a message and no one called me. Called again on Tuesday and I was told to just bring my car in on Wednesday. This is not the customer service I am accustomed to at Kent Parsons. Repairs were great as usual.

Had a great experience with this dealership overall. Ken,Mark and Ryan all were friendly and followed through on their promises. We got a very fair deal on a 2024 F-150 Raptor. They did not try and put on any additional products or force any financing or extended warranty options on us. They did offer a service plan and if needed would have help finance the vehicle. I would recommend doing business with them. I also just placed an order for a new 2025 Ford Explorer ST. I can’t wait to receive the new SUV.

WONDERFUL EXPERIENCE WITH SALES AND TRADE-IN TRANSACTIONS AT MARTINSBURG KENT PARSONS FORD!!