Parsons Ford Lincoln

It is always nice to stop at Parson?s Ford for service. It is certainly a good place for that.

Took my car in for state inspection, oil change and tire rotation! Got there at 8 am and state inspection and oil change were completed. Service personnel... came and told me that they could not rotate my tires due to I needed all lug nuts replaced (20 in fact). Service personnel was good enough to tell me I could get lug nuts cheaper at Auto Zone which I picked up and went back to service department next day to have them put one. After waiting for 2 hrs I was told that lug nuts were not long enoug snd if they used them I would not be able to get hubcap back on. Told know that would not work. Told them to put correct lug nuts on. They had to order the lug nuts. Going back Wednesday to get them on. Sad that Ford Motor company has not done a recall on these lug nuts. Was told by service manager hat they have replaced a few of these and information on internet also has a lot of unhappy customers. With all this said the service personel is always very helpful!

Time it took to do the maintenance was a bit excessive but the service was excelent

Parsons Ford has a great service facility with friendly employees, fast service and they make everything easy for you. I really like there online scheduling... and the great communications online, Also there prices are very competitive with other garages in the area that I have dealt with. THANK YOU VERY MUCH

I have purchased two cars from this dealership. I couldn?t be happier with the employees and the service I have received.

Shawn is one of the service managers. He does and excellent job.

Always Very good experience getting my car serviced at Parsons Ford Martinsburg.

Service was performed as described by technical and service manager.

We have purchased our last three vehicles from Parsons Ford on Rt45 Martinsburg, WV Every aspect of the experience has been very professional, helpful... and pleasant. We have regular service performed on our Lincoln Navigator and the 2005 model continues to perform perfectly. The service staff explains all aspects of the services provided, they ensure I understand and am satisfied with the service they perform. I highly recommend both the sales staff and the service department to friends and family

Always a great experience with this dealership. They do everything from oil changes to a issue I had with the audio system on my ride and I do not take... it anywhere else.