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Routine annual service performed on schedule with no unexpected issues.
Hi, thank you for taking the time to let us know how we did. We hope you have a great day!
I have purchased 2 vehicles from Kent Parsons in the last
I have purchased 2 vehicles from Kent Parsons in the last 9 months. And 1 in 2007, when the Econo;ines were still available. I am very pleased with the Sales team, Finance team and the Service team. I bought a new 2021 Explorer, had some mice issues getting into the glovebox, Ford didn't allow KP to fix, but did allow them to clean all the duct work. I put a cage over the cabin filter inlet which is in the engine bay. Worked great. Service dept is top notch. I purchased a used 2017 F150 XLT. Got it home and realized the 2.7 Ecoboost had an oil leak. Called and made the appointment, all taken care of with no issues so far. Both times received a loaner car or truck upon request. Jack Shamblin sold me my Explorer, top notch guy. Gary Huffer sold me my F150, another top notch guy. Neither salesman pressured me into anything. Mark the Sales manager, another top notch guy. They all took the time to answer all my questions and get everything set up. Adaira in Service, was very helpful with arranging my loaner cars, top notch for customer service. Dusty, in Service dept, called when she said she would and service was complete ahead of when they said it would be, top notch. Gary, Service Manager was very open to talk in both of my service experiences and made what I thought would be a nightmare, VERY manageable and painless. Everyone I have dealt with at Kent Parsons is very professional and I appreciate the..."Top Notch" service I was given. I will be talking to Kent Parson about a new Transit for my work needs in the near future.
Oil change and tire rotation
Oil change and tire rotation! Good service and friendly staff!
Hi Barbara, thank you for your wonderful response to the quality of service our Staff provides! Please let us know if there is ever anything else we can do for you! Safe travels!
Satisfied and took less time than expected. Friendly service.
Hi Rick, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!
Parson's Continues to be a Solid Organization
We purchased our 2010 Focus years ago from Parsons. It's a great little car and has always been serviced by Parsons, they are solid. Ford Service is the only place to have a Ford serviced. I have mobility issues and I appreciated their attempts to facilitate my comfort. Thank You.
Hi Tom, thank you for your kind words and congratulations on your new vehicle! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Parsons Ford Martinsburg WV
Fast, friendly service reasonably priced I have a new truck ordered from Parsons
Hi, we're so pleased to hear that everything was completed so quickly and to your satisfaction! If you have any further questions, please don't hesitate to reach out!
Parson's staff are friendly and easy to work with.
Hello Wayne, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
Kent Parsons Ford
Wonderful customer service! A favorite dealership of mine for many years now.
Hi Susan, thank you for leaving such a great review and high star rating. If there is anything else we can do to assist you, please let us know! Take care!
Oil change, tire rotation, etc
I explained I was on a time crunch (3 hour window) to have my Explorer serviced when I made the appointment and again when I arrived for that appointment. The task was completed well within my timeframe. My thanks to the front desk people, the maintenance crew and the cashier for their help and kindness.
Hello Paul, thank you for leaving such a great review and high star rating. We are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!
Good service. Quick easy appointment. Quick check out.
Hi, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!