Parsons Ford Lincoln

4.7 out of 5 4.7
Rectangle 48
Sales 9:00 AM - 5:00 PM
Service 7:00 AM - 12:00 PM

Parsons Ford Lincoln Hours

Sales

Monday

8:00 AM - 8:00 PM

Tuesday

8:00 AM - 8:00 PM

Wednesday

8:00 AM - 8:00 PM

Thursday

8:00 AM - 8:00 PM

Friday

8:00 AM - 8:00 PM

Saturday

9:00 AM - 5:00 PM

Sunday

Closed

Service

Monday

7:00 AM - 6:00 PM

Tuesday

7:00 AM - 6:00 PM

Wednesday

7:00 AM - 6:00 PM

Thursday

7:00 AM - 6:00 PM

Friday

7:00 AM - 6:00 PM

Saturday

7:00 AM - 12:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since July 2008

Welcome to Kent Parsons Ford! Located in Martinsburg , WV, Kent Parsons Ford is proud to be one of the premier dealershi

...

ps in the area. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Kent Parsons Ford a good one ? for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Ford, you?ve come to the right place

Service

Tire Rotation

$17.95

Wheel Balance

$59.95

Oil, Filter Change

$39.95 and up*

Brake Inspection

Complimentary

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.7 out of 5 4.7
439 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    November 22, 2019

    It is always nice to stop at Parson?s Ford for service. It is certainly a good place for that.

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    Came in for service or repair
    Did make a purchase
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  • 4.0 out of 5
    November 4, 2019

    Took my car in for state inspection, oil change and tire rotation! Got there at 8 am and state inspection and oil change were completed. Service personnel... came and told me that they could not rotate my tires due to I needed all lug nuts replaced (20 in fact). Service personnel was good enough to tell me I could get lug nuts cheaper at Auto Zone which I picked up and went back to service department next day to have them put one. After waiting for 2 hrs I was told that lug nuts were not long enoug snd if they used them I would not be able to get hubcap back on. Told know that would not work. Told them to put correct lug nuts on. They had to order the lug nuts. Going back Wednesday to get them on. Sad that Ford Motor company has not done a recall on these lug nuts. Was told by service manager hat they have replaced a few of these and information on internet also has a lot of unhappy customers. With all this said the service personel is always very helpful!

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    Came in for service or repair
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    Dealer Response

    Hello, Barbara! Your satisfaction means a lot to us, and we truly appreciate you choosing Kent Parsons Ford for your automotive needs. We appreciate y...ou taking the time to let us know about your experiences with us! Please don't hesitate to call if you'd like further assistance. We are always happy to help! Safe travels!

  • 5.0 out of 5
    August 26, 2019

    Time it took to do the maintenance was a bit excessive but the service was excelent

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    Came in for service or repair
    Did make a purchase
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    Dealer Response

    We appreciate your feedback, John! We're always happy to provide excellent service. Please don't hesitate to reach out to us if there's anything more ...we can do!

  • 5.0 out of 5
    August 13, 2019

    Parsons Ford has a great service facility with friendly employees, fast service and they make everything easy for you. I really like there online scheduling... and the great communications online, Also there prices are very competitive with other garages in the area that I have dealt with. THANK YOU VERY MUCH

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    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Curtis, we're so pleased to hear that everything was completed so quickly and to your satisfaction! At Kent Parsons Ford, we value our customers and w...e look forward to seeing you on your next visit. Take care!

  • 5.0 out of 5
    July 27, 2019

    I have purchased two cars from this dealership. I couldn?t be happier with the employees and the service I have received.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Lorraine, your comments keep us motivated and working hard for all our guests! At Kent Parsons Ford, we value our customers and we look forward to see...ing you on your next visit. Take care!

  • 5.0 out of 5
    July 12, 2019

    Shawn is one of the service managers. He does and excellent job.

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    Came in for service or repair
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    Dealer Response

    We are happy we could make your experience a positive one! Shawn will be happy to have been mentioned. Thank you so much for choosing Kent Parsons For...d as your first choice for service!

  • 5.0 out of 5
    July 3, 2019

    Always Very good experience getting my car serviced at Parsons Ford Martinsburg.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hello, we're so glad we could be of service to you! We are always more than happy to assist you if anything else comes up. We hope you have a great da...y!

  • 4.0 out of 5
    June 28, 2019

    Service was performed as described by technical and service manager.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Elvera, we appreciate your recommendation of our dealership! If you have any additional needs or questions, we will be more than happy to assist you! ...Safe travels!

  • 5.0 out of 5
    June 28, 2019

    We have purchased our last three vehicles from Parsons Ford on Rt45 Martinsburg, WV Every aspect of the experience has been very professional, helpful... and pleasant. We have regular service performed on our Lincoln Navigator and the 2005 model continues to perform perfectly. The service staff explains all aspects of the services provided, they ensure I understand and am satisfied with the service they perform. I highly recommend both the sales staff and the service department to friends and family

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    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you kindly for sharing your experience. We were trained by the best and look forward to seeing you soon!!

  • 5.0 out of 5
    June 27, 2019

    Always a great experience with this dealership. They do everything from oil changes to a issue I had with the audio system on my ride and I do not take... it anywhere else.

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    Came in for service or repair
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    Dealer Response

    Brian, our number one goal is attaining 100 percent customer satisfaction in all aspects of our dealership. Thank you for the review, we hope you con...tinue to choose Kent Parsons Ford for all your vehicle needs! Take care!

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